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Dirk Pinamonti - User Experience, Mobile, Cross Border: grow your business with PayPal.

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Being a Customer Champion means always prioritizing the needs of our customers. It means continually re-examining our business to improve the customer experience on our platform, and to provide real, di­fferentiated value to both consumers and merchants. By making customer choice a priority, PayPal, is creating a significantly better experience to accelerate adoption and drive engagement.
In this presentation, Dirk Pinamonti focuses on User Experience, Mobile Payment and Cross Border Trade and explain how PayPal can help you grow your business.

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Dirk Pinamonti - User Experience, Mobile, Cross Border: grow your business with PayPal.

  1. 1. © 2015 PayPal Inc. All rights reserved. Confidential and proprietary. Why do buyers and sellers prefer PayPal? ©2017 PayPal Inc. Confidential and proprietary.
  2. 2. 3 Mass Adoption of Mobile Devices Digitization of Cash Money is changing
  3. 3. © 2015 PayPal Inc. All rights reserved. Confidential and proprietary. PayPal is more than just a checkout button.
  4. 4. © 2015 PayPal Inc. All rights reserved. Confidential and proprietary. 200M Active Global Accounts 22% PayPal’s business is cross-border trade 200+ Global markets 428M Number of Braintree Cards on File Reach a growing & global base of members 31%* eCommerce MarketShare in Italy * Politecnico di Milano / Netcomm $102B Mobile Payment Volume 2016 $354B Total Payment Volume 2016
  5. 5. Our focus: User Experience, Mobile, Cross Border ©2017 PayPal Inc. Confidential and proprietary.
  6. 6. High Conversion Sales Lift Loyalty PayPal One Touch Speed Convenience Seamless Experience PayPal.com/OneTouch 87,5% Online conversion rate 50M Consumers opted-in Millions of transactions being processed daily
  7. 7. One Touch https://www.youtube.com/watch?v=qnDLl1MtU3w
  8. 8. 9 Braintree is Powering the Mobile Commerce Revolution Focusing on the payment experience provided to the customers
  9. 9. © 2015 PayPal Inc. All rights reserved. Confidential and proprietary. The payment landscape is dramatically changing… and the world is looking for a trusted solution In 2010, Mobile Was <1% of PayPal transactions. In 2016 it was 32,8%. 32,8% More than $231B Cumulative Total Mobile Payment Volume (as of Q4 2016) ©2017 PayPal Inc. Confidential and proprietary.
  10. 10. Cross-Border Trade Passport A World of Knowledge at Your Fingertips PayPal.it/Passport Return Shipping Refund Return shipping's on us x2$424B Cross-border B2C e-commerce will reach $424B by 2021* CBT shoppers spend around 2x more with PayPal than domestic only consumers 200M PayPal active accounts PayPal.it/Reso *Forrester Research, Online Cross Border Retail Forecast, 2016 to 2021
  11. 11. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary. #1 #2 #3 #4 Free shipping (46%) Secure way to pay (44%) Can find items that are hard to find locally (40%) Costs shown/payment possible in local currency (35%) Source: Ipsos PayPal Insights 2016 Q39. Which, if any, of the following would make you more likely to buy from a website in another country? Base: EMEA Online shoppers in each country. Free shipping and payment security are the top factors that could drive more cross-border shopping in EMEA Top potential drivers for cross-border purchasing, among all EMEA online shoppers surveyed* (% selecting each statement) #5 Lower overall cost (36%) *Results are among all consumers surveyed, not weighted for population size. Russia and Poland down-weighted to equivalent sample size Top 5 Payment Methods for Cross- Border Purchases (IT buyers) (% use each method past 12 months) 74 31 27 26 9 PayPal Visa MasterCard PostePay bank transfer Q44a_2 Which payment cards / methods have you used for online transactions / purchases from websites in another country in the past 12 months? Base: Cross Border Shoppers (n = 231)
  12. 12. 14©2017 PayPal Inc. Confidential and proprietary. Selling abroad : a cross-border focus on ITALY
  13. 13. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary. Selling abroad : a cross-border focus on ITALY
  14. 14. PayPal is #NewMoney 200M active accounts Key advantages for international growth Checkout faster with One Touch
  15. 15. Grazie

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