Science has revealed that emotions cause chemicals to flood the neural networks of the brain. We unconsciously launch into “defend” or “trust” mode during any interaction with others. Here's how you can flip the switch to trust to get more from any relationship

1. Flip the Switch to TRUST
Ann Rolfe
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2. Science has revealed that emotions cause chemicals to
flood the neural networks of the brain. We
unconsciously launch into “defend” or “trust” mode
during any interaction with others.

3. It is surprisingly easy to trip
the switch for defend mode
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4. – a look, a tone of voice, a
word
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5. The brain works differently, we hear
differently, see differently and process
differently in each mode
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6. and “defend” is the default setting for
many people who deal with real or
perceived threats each day.
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7. This means that a completely neutral interaction,
or even an attempt to be helpful, may be
misinterpreted and switch on “defend”.
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8. Even if trust has been established,
“defend” can be triggered inadvertently.
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9. We need to consistently build trust
for any relationship to be effective.
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10. Attitudes and behaviours that demonstrate
trust are the habits of great mentors.
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11. I use the acronym
T.R.U.S.T:
Together
Respect
Understanding
Success and
Talk
to keep them
foremost in my mind.
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12. Together

13. We’re in this together, we’re partners, we’re allies. We
may be very different but we’ve come together with a
common goal to have conversations and interactions
that will create positive outcomes.

14. Respect
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15. we listen to each other.
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16. We build rapport by finding what we have in common
and we accept the inevitability that we are different,
perhaps by gender, culture, age, experiences, beliefs or
points of view.
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17. We accept that we are free to hold and share
our own opinions and different perspective
and we have the right to disagree.
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18. Understanding
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19. We slow down our thinking, reducing hasty
assumptions, conclusions or judgment.
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20. Instead, we explore context
and each other’s reality.
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21. We use empathy to get a sense of
what it might be like for each other.
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22. We enquire, we are curious
and we keep an open mind.
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23. Success
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24. We share positive intention.
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25. We build a constructive
relationship.

26. We have a sense that our actions have
the power to produce beneficial results.
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27. We set goals and work toward
positive outcomes.
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28. Talk
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29. Our conversation is
purposeful
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30. We create a safe space where we each can
be candid and open to share thoughts and
feelings
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31. We can exchange views non-defensively. We
discuss issues, problems and choices and
decisions, in confidence and respecting privacy
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32. We collaborate to generate ideas,
alternatives and possibilities
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33. Communication is two-way and we give
and receive honest feedback so that we
learn from each other and grow
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