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Recommandé
The numbers do not lie. Here are 60 facts and figures that will help you understand how customer service is being delivered today and what changes you need to make to improve yours. http://www.misgl.com/blog/60-statistics-customer-service-slideshare/
60 Statistics that You Need to Know to Improve Your Customer Service
60 Statistics that You Need to Know to Improve Your Customer Service
Transcosmos Information Systems Ltd
UX Israel - Live - The Right Way to Wireframe
UX Israel - Live - The Right Way to Wireframe
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This lecture is about user experience in Facebook and what brands should do to better fit their Facebook activity to the way people use it. It was given during the UXI Live 2011 conerence. The largest UX event in Israel.
UXI Live 2011 - טאב, אפליקציה והח' הקדמון
UXI Live 2011 - טאב, אפליקציה והח' הקדמון
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5 ideas for manufacturing companies to improve customer service
5 Tips to Improve Customer Service in Manufacturing
5 Tips to Improve Customer Service in Manufacturing
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Digital Inclusion- Census _DBDA
Digital Inclusion- Census _DBDA
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Shown at UXI Live 2011, the premier UX conference in Israel, by Barak Danin, founder of UXI and UXSchool.co.il
Mobile web UX Design - Barak Danin, UXI Live 2011
Mobile web UX Design - Barak Danin, UXI Live 2011
barakdanin
ibm marketing cloud capabilities
Ibm marketing cloud by Be2see
Ibm marketing cloud by Be2see
Be2See.
These are the slides of a talk I gave at the Interaction South America Conference 2013 in Recife, Brazil. Find the videos I showed on our websites: www.myservicefellow.com (available from summer 2014) www.smaply.com (launching in December 2013) The book website of TiSDT: www.thisisservicedesignthinking.com Presentation by Marc Stickdorn & Jakob Schneider. Graphic design by Jakob Schneider (Designer of TiSDT). Like his style? Check his agency: http://kd1.com ;)
Service Design Thinking - How to successfully innovate beyond buzzwords
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Recommandé
The numbers do not lie. Here are 60 facts and figures that will help you understand how customer service is being delivered today and what changes you need to make to improve yours. http://www.misgl.com/blog/60-statistics-customer-service-slideshare/
60 Statistics that You Need to Know to Improve Your Customer Service
60 Statistics that You Need to Know to Improve Your Customer Service
Transcosmos Information Systems Ltd
UX Israel - Live - The Right Way to Wireframe
UX Israel - Live - The Right Way to Wireframe
Russ U
This lecture is about user experience in Facebook and what brands should do to better fit their Facebook activity to the way people use it. It was given during the UXI Live 2011 conerence. The largest UX event in Israel.
UXI Live 2011 - טאב, אפליקציה והח' הקדמון
UXI Live 2011 - טאב, אפליקציה והח' הקדמון
Oren Shamir
5 ideas for manufacturing companies to improve customer service
5 Tips to Improve Customer Service in Manufacturing
5 Tips to Improve Customer Service in Manufacturing
Monarch Metal
Digital Inclusion- Census _DBDA
Digital Inclusion- Census _DBDA
Ravi Prakash
Shown at UXI Live 2011, the premier UX conference in Israel, by Barak Danin, founder of UXI and UXSchool.co.il
Mobile web UX Design - Barak Danin, UXI Live 2011
Mobile web UX Design - Barak Danin, UXI Live 2011
barakdanin
ibm marketing cloud capabilities
Ibm marketing cloud by Be2see
Ibm marketing cloud by Be2see
Be2See.
These are the slides of a talk I gave at the Interaction South America Conference 2013 in Recife, Brazil. Find the videos I showed on our websites: www.myservicefellow.com (available from summer 2014) www.smaply.com (launching in December 2013) The book website of TiSDT: www.thisisservicedesignthinking.com Presentation by Marc Stickdorn & Jakob Schneider. Graphic design by Jakob Schneider (Designer of TiSDT). Like his style? Check his agency: http://kd1.com ;)
Service Design Thinking - How to successfully innovate beyond buzzwords
Service Design Thinking - How to successfully innovate beyond buzzwords
Marc Stickdorn
Executives often find "digital transformation" an intimidating phrase. We've distilled the key principles of this buzz phrase into a concise and actionable presentation. Understand how to transform your business now!
Digital Transformation: 5 Steps to Customer Centricity
Digital Transformation: 5 Steps to Customer Centricity
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In this presentation, We have discussed five strategies that will help you to handle a client complaint in a professional manner.
5 Steps To Handling A Customer Complaint About IT
5 Steps To Handling A Customer Complaint About IT
Thelma Roybee
במהלך השנים האחרונות ערכנו ב MediaMind מספר רב של מבחני שימושיות עם משתמשים שונים ממשרדנו ברחבי העולם. המבחנים נערכו לעיתים על אב טיפוס ולעיתים על המוצרים עצמם בגרסאות מוקדמות. הבדיקות העלו לעיתים בעיות שימושיות שלא היינו מודעים אליהם והמסקנות עזרו לנו לפתור ויכוחים פנימיים בצוות, הגבירו את הביטחון שלנו בשחרור המוצר, ושיפרו את חווית המשתמש. במצגת ניתן לראות דוגמאות נבחרות, בוידיאו, ממבחני שימושיות שערכנו עם משתמשים. בכל דוגמא נצפה בבעיה אחרת שעלתה ומה גרם לאי ההבנה. מיד לאחר מכן אציג כיצד פתרנו את הבעיה שעלתה ומה התעדכן בממשק המשתמש כתוצאה מכן. מכל דוגמא שאציג ניתן יהיה ללמוד עקרון כללי לעיצוב ממשק משתמש ולציפיות משתמשים. המבדקים נערכו בזמנים שונים על מוצרים שונים עם משתמשים מארה"ב, אוסטרליה, אנגליה, גרמניה, וספרד.
UXI Live 2011 Ami Rotter
UXI Live 2011 Ami Rotter
Ami Rotter
This is my group work for Customer Service Management subject. All of the content is original and made by the interview between our group and the store manager as well as the customer.
Customer Service Management Audit - Urban Station Coffee
Customer Service Management Audit - Urban Station Coffee
Minh Anh Nguyen Le
Divide and Collaborate: Building Digiral Collections One Piece at A Time, ARL...
Divide and Collaborate: Building Digiral Collections One Piece at A Time, ARL...
Dan Lipcan
First lecture from a set of 9 non-academic ones called "Order Disorder Organisation", with some food for thought around digiral era and human skill to live in a dream ...
Doctor What
Doctor What
Julien Lemaire Piotrowski
מה גורם לשינוי התנהגות? אנו מוקפים בטכנולוגיה שתפקידה לשנות את התנהגותנו, אינטרנט, טלפונים סלולאריים, משחקי מחשב וג'אדגטים ייעודיים. אך מה באמת יכול לגרום שינוי התנהגותי בר קיימא?
שינוי התנהגות - חן שקדי - UXI Live 2011
שינוי התנהגות - חן שקדי - UXI Live 2011
Hen Shkedi
This is the powerpoint deck for our September 2014 webinar. To view the webinar on demand, navigate to: http://www.slideshare.net/AdeccoUSA/webinar-managing-a-multigenerational-workforce-in-customer-service Managing multiple generations in the workplace is no easy task; add a customer service environment to the mix and you've definitely got your work cut out for you. Watch our webinar to get expert advice and tips for how to manage all the generations in the world of fast-paced customer service. Our webinar features industry leaders Bruce Tulgan, Lauren Griffin, Wendy Slayton, and Kristen Leverone.
Managing a Multi-Generational Workforce in a Customer Service Environment - S...
Managing a Multi-Generational Workforce in a Customer Service Environment - S...
Adecco Staffing, USA
UI lecture by Dr. Yaakov Greenshpan
UXI Live 2011 lecture by Dr. Yaakov Greenshpan
UXI Live 2011 lecture by Dr. Yaakov Greenshpan
orliui
דר קשת יעל Web 2.O
דר קשת יעל Web 2.O
guest1a41e4
“The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small actions that when evangelized through a support team or through the larger company can really make a difference on the customer experience. So I made a list of 50 small things that you can do to improve customer service measurably in your company. I’m not a purist, so some of these things might be “bigger than a bread box” – or need to be broken down into component steps – and aren’t quite ready to be measured on their own. And I do believe that adding only some of these steps will really improve the service culture at your company.
The "Thank You Effect": 50 Small Ways to Improve Customer Service
The "Thank You Effect": 50 Small Ways to Improve Customer Service
Greg Meyer
The last three decades have seen a steady evolution in customer experience design methods and practices. These have been complemented by the introduction of systemic and visual business tools such as Balanced Scorecard and the Business Model Canvas which have radically changed the way entrepreneurs and corporations develop new businesses, innovate new products and services, and improve and evolve their existing business models and strategies. However, despite a growing awareness of the impact on profitability of being a customer-focused organisation, and despite the wealth of new approaches to innovation, the majority of new products and services are still failing to meet customer expectations. The time therefore has now arrived for business leaders to radically reappraise what they are doing, how they are doing it, who they are doing it with, and most importantly, why. The insights from this book apply not only to the design of the customer experience itself, but also to product and service development, organisational design, branding, communications, leadership, training and strategy. It will help you to: - take a radically new approach to customer experience design; - fully integrate your purpose, goals and strategy with your customer experience; - implement human values across the whole organisation; and - develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design will shift your understanding of design, innovation, strategy, leadership and branding. It provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.
12 Key Insights from Customer Experiences with Soul
12 Key Insights from Customer Experiences with Soul
Holonomics
What is UX design, service design & design thinking ? How are they related ?
UX design, service design and design thinking
UX design, service design and design thinking
Sylvain Cottong
Contenu connexe
En vedette
Executives often find "digital transformation" an intimidating phrase. We've distilled the key principles of this buzz phrase into a concise and actionable presentation. Understand how to transform your business now!
Digital Transformation: 5 Steps to Customer Centricity
Digital Transformation: 5 Steps to Customer Centricity
Justin Yek
In this presentation, We have discussed five strategies that will help you to handle a client complaint in a professional manner.
5 Steps To Handling A Customer Complaint About IT
5 Steps To Handling A Customer Complaint About IT
Thelma Roybee
במהלך השנים האחרונות ערכנו ב MediaMind מספר רב של מבחני שימושיות עם משתמשים שונים ממשרדנו ברחבי העולם. המבחנים נערכו לעיתים על אב טיפוס ולעיתים על המוצרים עצמם בגרסאות מוקדמות. הבדיקות העלו לעיתים בעיות שימושיות שלא היינו מודעים אליהם והמסקנות עזרו לנו לפתור ויכוחים פנימיים בצוות, הגבירו את הביטחון שלנו בשחרור המוצר, ושיפרו את חווית המשתמש. במצגת ניתן לראות דוגמאות נבחרות, בוידיאו, ממבחני שימושיות שערכנו עם משתמשים. בכל דוגמא נצפה בבעיה אחרת שעלתה ומה גרם לאי ההבנה. מיד לאחר מכן אציג כיצד פתרנו את הבעיה שעלתה ומה התעדכן בממשק המשתמש כתוצאה מכן. מכל דוגמא שאציג ניתן יהיה ללמוד עקרון כללי לעיצוב ממשק משתמש ולציפיות משתמשים. המבדקים נערכו בזמנים שונים על מוצרים שונים עם משתמשים מארה"ב, אוסטרליה, אנגליה, גרמניה, וספרד.
UXI Live 2011 Ami Rotter
UXI Live 2011 Ami Rotter
Ami Rotter
This is my group work for Customer Service Management subject. All of the content is original and made by the interview between our group and the store manager as well as the customer.
Customer Service Management Audit - Urban Station Coffee
Customer Service Management Audit - Urban Station Coffee
Minh Anh Nguyen Le
Divide and Collaborate: Building Digiral Collections One Piece at A Time, ARL...
Divide and Collaborate: Building Digiral Collections One Piece at A Time, ARL...
Dan Lipcan
First lecture from a set of 9 non-academic ones called "Order Disorder Organisation", with some food for thought around digiral era and human skill to live in a dream ...
Doctor What
Doctor What
Julien Lemaire Piotrowski
מה גורם לשינוי התנהגות? אנו מוקפים בטכנולוגיה שתפקידה לשנות את התנהגותנו, אינטרנט, טלפונים סלולאריים, משחקי מחשב וג'אדגטים ייעודיים. אך מה באמת יכול לגרום שינוי התנהגותי בר קיימא?
שינוי התנהגות - חן שקדי - UXI Live 2011
שינוי התנהגות - חן שקדי - UXI Live 2011
Hen Shkedi
This is the powerpoint deck for our September 2014 webinar. To view the webinar on demand, navigate to: http://www.slideshare.net/AdeccoUSA/webinar-managing-a-multigenerational-workforce-in-customer-service Managing multiple generations in the workplace is no easy task; add a customer service environment to the mix and you've definitely got your work cut out for you. Watch our webinar to get expert advice and tips for how to manage all the generations in the world of fast-paced customer service. Our webinar features industry leaders Bruce Tulgan, Lauren Griffin, Wendy Slayton, and Kristen Leverone.
Managing a Multi-Generational Workforce in a Customer Service Environment - S...
Managing a Multi-Generational Workforce in a Customer Service Environment - S...
Adecco Staffing, USA
UI lecture by Dr. Yaakov Greenshpan
UXI Live 2011 lecture by Dr. Yaakov Greenshpan
UXI Live 2011 lecture by Dr. Yaakov Greenshpan
orliui
דר קשת יעל Web 2.O
דר קשת יעל Web 2.O
guest1a41e4
“The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small actions that when evangelized through a support team or through the larger company can really make a difference on the customer experience. So I made a list of 50 small things that you can do to improve customer service measurably in your company. I’m not a purist, so some of these things might be “bigger than a bread box” – or need to be broken down into component steps – and aren’t quite ready to be measured on their own. And I do believe that adding only some of these steps will really improve the service culture at your company.
The "Thank You Effect": 50 Small Ways to Improve Customer Service
The "Thank You Effect": 50 Small Ways to Improve Customer Service
Greg Meyer
The last three decades have seen a steady evolution in customer experience design methods and practices. These have been complemented by the introduction of systemic and visual business tools such as Balanced Scorecard and the Business Model Canvas which have radically changed the way entrepreneurs and corporations develop new businesses, innovate new products and services, and improve and evolve their existing business models and strategies. However, despite a growing awareness of the impact on profitability of being a customer-focused organisation, and despite the wealth of new approaches to innovation, the majority of new products and services are still failing to meet customer expectations. The time therefore has now arrived for business leaders to radically reappraise what they are doing, how they are doing it, who they are doing it with, and most importantly, why. The insights from this book apply not only to the design of the customer experience itself, but also to product and service development, organisational design, branding, communications, leadership, training and strategy. It will help you to: - take a radically new approach to customer experience design; - fully integrate your purpose, goals and strategy with your customer experience; - implement human values across the whole organisation; and - develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design will shift your understanding of design, innovation, strategy, leadership and branding. It provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.
12 Key Insights from Customer Experiences with Soul
12 Key Insights from Customer Experiences with Soul
Holonomics
What is UX design, service design & design thinking ? How are they related ?
UX design, service design and design thinking
UX design, service design and design thinking
Sylvain Cottong
En vedette
(13)
Digital Transformation: 5 Steps to Customer Centricity
Digital Transformation: 5 Steps to Customer Centricity
5 Steps To Handling A Customer Complaint About IT
5 Steps To Handling A Customer Complaint About IT
UXI Live 2011 Ami Rotter
UXI Live 2011 Ami Rotter
Customer Service Management Audit - Urban Station Coffee
Customer Service Management Audit - Urban Station Coffee
Divide and Collaborate: Building Digiral Collections One Piece at A Time, ARL...
Divide and Collaborate: Building Digiral Collections One Piece at A Time, ARL...
Doctor What
Doctor What
שינוי התנהגות - חן שקדי - UXI Live 2011
שינוי התנהגות - חן שקדי - UXI Live 2011
Managing a Multi-Generational Workforce in a Customer Service Environment - S...
Managing a Multi-Generational Workforce in a Customer Service Environment - S...
UXI Live 2011 lecture by Dr. Yaakov Greenshpan
UXI Live 2011 lecture by Dr. Yaakov Greenshpan
דר קשת יעל Web 2.O
דר קשת יעל Web 2.O
The "Thank You Effect": 50 Small Ways to Improve Customer Service
The "Thank You Effect": 50 Small Ways to Improve Customer Service
12 Key Insights from Customer Experiences with Soul
12 Key Insights from Customer Experiences with Soul
UX design, service design and design thinking
UX design, service design and design thinking
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