Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Yes, and!
HOW LESSONS FROM IMPROV COMEDY CAN HELP YOUR
DEVELOPMENT CAREER
Mike Hagesfeld - @mhagesfeld
How many developers
does it take to change
a light bulb?
Back to my box…
Who am I?
Mike Hagesfeld - @mhagesfeld
Aztek – http://www.aztekweb.com - @Aztekweb
.Net developer – 15 years
Second Ci...
What is improv comedy?
What is improv comedy?
What is improv comedy?
What is improv comedy?
Why do I care, Mike?
Why do I care, Mike?
Why do I care, Mike?
=
Why do I care, Mike?
=
Improv is Communication
Improv is Communication
But I’m not funny, Mike
But I’m not funny, Mike
EVERYTHING
IS
COMMUNICATION
Where and When Will I Use This?
Where and When Will I Use This?
ALWAYS!
Where and When Will I Use This?
ALWAYS!
CONSTANTLY!
Where and When Will I Use This?
ALWAYS!
CONSTANTLY!
EVERYWHERE!
Where and When Will I Use This?
ALWAYS!
CONSTANTLY!
EVERYWHERE!
EVERYTHING IS COMMUNICATION!
OK, you win…but How…?
OK, you win…but How…?
Ah, there’s the rub…
The Rules
RULE #1: YES!
Who doesn’t like to be agreed with?
You’re on my team
You see where I’m coming from
You’re my friend
Start in Your Yes-Space
Every communication has a shared goal
Keep this in mind, and move towards it
Buying a car
OH PLEASE GOD NO….
Buying a car
Buyer
Wants to get the right car
Wants to get the options
they want
Wants a good warranty
Wants the best...
Buying a car
Buyer
Wants to get the right car
Wants to get the options
they want
Wants a good warranty
Wants the best...
Rule #2: And!
But, don’t just
be a “yes”
person…
ADD something…
How we can do it…
Another thing we can do…
An example of something similar you’ve done
before…
A possib...
Rule #3: NEVER negate
 FIND the good, the agreement
 Every bad idea has a good kernel…and if
not, make one up.
 There’s...
Buying a car
Buyer – dad, 3 kids, married
◦Wants a red SUV
◦Priced it out wants it for
$40K with DVD player
◦Wants to come...
Buying a car
Buyer – dad, 3 kids, married
◦ Wants a red SUV
Dealer
Buying a car
Buyer – dad, 3 kids, married
◦ Wants a red SUV
Dealer
◦ YES - need a large car for your family
◦ AND no SUV c...
Buying a car
Buyer – dad, 3 kids, married
◦ Wants a red SUV
◦ OK, I’ll take this home and discuss
with my wife, come back ...
Buying a car
Buyer – dad, 3 kids, married
◦ Wants a red SUV
◦ OK, I’ll take this home and discuss
with my wife, come back ...
Buying a car
Buyer – dad, 3 kids, married
◦ Wants a red SUV
◦ OK, I’ll take this home and discuss
with my wife, come back ...
Rule #4: Be Honest
IT’S A MATTER OF POLICY
ANYONE can give good news…
…it’s BAD news that takes courage
An excuse
Is just a reason
WITH BAD
MARKETING
Honesty is…
Telling the truth…
…not everything
you’re thinking
Can you make the logo…
Can you make the logo…
BIGGER?!!?
 Establishing identity is
key to defining your
brand.
YES!
Can you make the logo…BIGGER?!?!
 Establishing identity is
key to defining your
brand.
 Set the logo off with
ample whitespace to
draw attention on it’s
...
For our safety supply site….
We want a fun box! With hangman!
For our safety supply site….
We want a fun box! With hangman!
For our safety supply site….
 People waste time distracting
themselves
 Your product se...
 People waste time distracting
themselves
 Your product selection is rather
dry
 Use cleverly titled blog posts
 direc...
Rule #5: Use Details
IT’S ALL IN THEM
Last night…
I WENT ON A WATER SLIDE I WENT ON A WATER SLIDE!
We want to use
A rotator on the homepage
So we can show
Everything about our site
In one place
The response
NO
Don’t do it.
It’s a bad idea.
People don’t use
them.
The response
NO
Don’t do it.
It’s a bad idea.
People don’t use
them.
YES, AND!
YES - communicate the many aspects of
y...
Rule #6: Ask Questions
THEY’RE A GOOD THING
If questions are so bad…
If questions are so bad…
…why are they good?
So why?
In improv, you’re responsible for the And.
In everyday communication, you may need to help
your partner find the...
Questions
BAD
Showing off, not trying to get
info
Hidden agenda – you already
know the answer
Not working towards the A...
Questions
BAD
Showing off, not trying to get
info
Hidden agenda – you already
know the answer
Not working towards the A...
Good Questions
Which persona would be using this new feature?
Good Questions
Which persona would be using this new feature?
Would we be able to apply this new technology to this?
Good Questions
Which persona would be using this new feature?
Would we be able to apply this new technology to this?
Di...
Good Questions
Which persona would be using this new feature?
Would we be able to apply this new technology to this?
Di...
Summary
Rule #1: Yes! Start in a Yes-Space, find the agreement
Rule #2: AND! Add something useful. Be prepared.
Rule #3...
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Yes and! Using the rules of improv comedy to improve your communication and your career.
Prochain SlideShare
Chargement dans…5
×

Yes and! Using the rules of improv comedy to improve your communication and your career.

675 vues

Publié le

A developer walks into a bar - then he walks out because people are scary. Improve your communications using the rules of improv comedy, including Yes and, no negation, and honesty. Every communication has a shared goal - learn how to find and reach it!

Publié dans : Carrière
  • Soyez le premier à commenter

Yes and! Using the rules of improv comedy to improve your communication and your career.

  1. 1. Yes, and! HOW LESSONS FROM IMPROV COMEDY CAN HELP YOUR DEVELOPMENT CAREER Mike Hagesfeld - @mhagesfeld
  2. 2. How many developers does it take to change a light bulb?
  3. 3. Back to my box…
  4. 4. Who am I? Mike Hagesfeld - @mhagesfeld Aztek – http://www.aztekweb.com - @Aztekweb .Net developer – 15 years Second City – http://www.secondcity.com Cleveland Training Center - 2000 Something Dada Improvisational Theater – http://www.somethingdada.com Since 2001
  5. 5. What is improv comedy?
  6. 6. What is improv comedy?
  7. 7. What is improv comedy?
  8. 8. What is improv comedy?
  9. 9. Why do I care, Mike?
  10. 10. Why do I care, Mike?
  11. 11. Why do I care, Mike? =
  12. 12. Why do I care, Mike? =
  13. 13. Improv is Communication
  14. 14. Improv is Communication
  15. 15. But I’m not funny, Mike
  16. 16. But I’m not funny, Mike EVERYTHING IS COMMUNICATION
  17. 17. Where and When Will I Use This?
  18. 18. Where and When Will I Use This? ALWAYS!
  19. 19. Where and When Will I Use This? ALWAYS! CONSTANTLY!
  20. 20. Where and When Will I Use This? ALWAYS! CONSTANTLY! EVERYWHERE!
  21. 21. Where and When Will I Use This? ALWAYS! CONSTANTLY! EVERYWHERE! EVERYTHING IS COMMUNICATION!
  22. 22. OK, you win…but How…?
  23. 23. OK, you win…but How…? Ah, there’s the rub…
  24. 24. The Rules
  25. 25. RULE #1: YES! Who doesn’t like to be agreed with? You’re on my team You see where I’m coming from You’re my friend
  26. 26. Start in Your Yes-Space Every communication has a shared goal Keep this in mind, and move towards it
  27. 27. Buying a car OH PLEASE GOD NO….
  28. 28. Buying a car Buyer Wants to get the right car Wants to get the options they want Wants a good warranty Wants the best price Needs approval from spouse Dealer Wants to meet quota – end of month Wants to move specific cars Wants to move cars on the lot Wants to make a huge commission Wants to get it over with to get to next sale
  29. 29. Buying a car Buyer Wants to get the right car Wants to get the options they want Wants a good warranty Wants the best price Needs approval from spouse Dealer Wants to meet quota – end of month Wants to move specific cars Wants to move cars on the lot Wants to make a huge commission Wants to get it over with to get to next sale THEY BOTH WANT A SALE TO GET DONE
  30. 30. Rule #2: And! But, don’t just be a “yes” person…
  31. 31. ADD something… How we can do it… Another thing we can do… An example of something similar you’ve done before… A possible problem… …WITH a possible solution! SOMETHING relevant
  32. 32. Rule #3: NEVER negate  FIND the good, the agreement  Every bad idea has a good kernel…and if not, make one up.  There’s a reason someone proposes something…find it, and “yes, and” THAT
  33. 33. Buying a car Buyer – dad, 3 kids, married ◦Wants a red SUV ◦Priced it out wants it for $40K with DVD player ◦Wants to come back with wife for final decision Dealer ◦End of month – needs to move cars and fast ◦Sold last SUV on the lot yesterday ◦Gets bonus if they close a deal today
  34. 34. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV Dealer
  35. 35. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K
  36. 36. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV ◦ OK, I’ll take this home and discuss with my wife, come back tomorrow Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K
  37. 37. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV ◦ OK, I’ll take this home and discuss with my wife, come back tomorrow Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K ◦ YES - major decision you wouldn’t make alone ◦ AND use my office, I’ll wait ◦ AND take it tonight = $36K
  38. 38. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV ◦ OK, I’ll take this home and discuss with my wife, come back tomorrow ◦Done Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K ◦ YES - major decision you wouldn’t make alone ◦ AND use my office, I’ll wait ◦ AND take it tonight = $36K Both sides wanted to get a car sold. The car got sold.
  39. 39. Rule #4: Be Honest IT’S A MATTER OF POLICY
  40. 40. ANYONE can give good news… …it’s BAD news that takes courage
  41. 41. An excuse Is just a reason WITH BAD MARKETING
  42. 42. Honesty is… Telling the truth… …not everything you’re thinking
  43. 43. Can you make the logo…
  44. 44. Can you make the logo… BIGGER?!!?
  45. 45.  Establishing identity is key to defining your brand. YES! Can you make the logo…BIGGER?!?!
  46. 46.  Establishing identity is key to defining your brand.  Set the logo off with ample whitespace to draw attention on it’s own  Gives the gravitas of subtlety. AND! Can you make the logo…BIGGER?!?!
  47. 47. For our safety supply site….
  48. 48. We want a fun box! With hangman! For our safety supply site….
  49. 49. We want a fun box! With hangman! For our safety supply site….  People waste time distracting themselves  Your product selection is rather dry YES!
  50. 50.  People waste time distracting themselves  Your product selection is rather dry  Use cleverly titled blog posts  direct relevance to your work  draw people’s attention  driving sales  maximizing visitor utility  they can crush candy on a site made for that AND! We want a fun box! With hangman! For our safety supply site….
  51. 51. Rule #5: Use Details IT’S ALL IN THEM
  52. 52. Last night… I WENT ON A WATER SLIDE I WENT ON A WATER SLIDE!
  53. 53. We want to use
  54. 54. A rotator on the homepage
  55. 55. So we can show
  56. 56. Everything about our site
  57. 57. In one place
  58. 58. The response NO Don’t do it. It’s a bad idea. People don’t use them.
  59. 59. The response NO Don’t do it. It’s a bad idea. People don’t use them. YES, AND! YES - communicate the many aspects of your site AND - Eric Runyon: ND.edu, 84% of rotator clicks on slide #1, others equally distributed AND people use mobile more, used to scrolling same goal more effectively with parallax and properly placed links*Source: http://erikrunyon.com/2013/01/carousel-stats/
  60. 60. Rule #6: Ask Questions THEY’RE A GOOD THING
  61. 61. If questions are so bad…
  62. 62. If questions are so bad… …why are they good?
  63. 63. So why? In improv, you’re responsible for the And. In everyday communication, you may need to help your partner find the And. Questions aren’t inherently bad, but there are bad questions
  64. 64. Questions BAD Showing off, not trying to get info Hidden agenda – you already know the answer Not working towards the And
  65. 65. Questions BAD Showing off, not trying to get info Hidden agenda – you already know the answer Not working towards the And GOOD Educated – filling in what you couldn’t find, not asking b/c you’re not prepared New perspective – questions THEY haven’t thought of Helping them get to the And
  66. 66. Good Questions Which persona would be using this new feature?
  67. 67. Good Questions Which persona would be using this new feature? Would we be able to apply this new technology to this?
  68. 68. Good Questions Which persona would be using this new feature? Would we be able to apply this new technology to this? Did you talk to Person X about the time they did this?
  69. 69. Good Questions Which persona would be using this new feature? Would we be able to apply this new technology to this? Did you talk to Person X about the time they did this? How did you come to this conclusion?
  70. 70. Summary Rule #1: Yes! Start in a Yes-Space, find the agreement Rule #2: AND! Add something useful. Be prepared. Rule #3: Don’t negate There’s good in everything. Find it, and “yes and” that. Rule #5: Details, details, details Make it clear, eliminate the ambiguity Rule #4: Be Honest Honesty builds trust, trust builds communication Rule #6: Ask good questions Help everyone to find the And Bonus Rules: Support local improv, buy speakers beer

×