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Michael Hinshaw, CEO McorpCX

Michael Hinshaw, CEO McorpCX

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Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area, CA United States
Secteur d’activité
Consulting / Advisory
Site Web
www.mcorpcx.com
À propos
Michael Hinshaw leads customer experience management and technology firm McorpCX, where he and his team help companies integrate creativity and business strategy to improve business performance, by transforming how they interact with customers. Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it. Recognized as a customer experience, marketing and innovation leader by organizations including Forrester
Coordonnées
Mots-clés
customer experience customer experience management touchpoints cx customer loyalty customer experience touchpoints customer experience design customer experience consulting marketing touchpoint mapping cx roi business brand strategy customer experience improvement customer journey cem innovation customer relationship mcorp consulting customer experience strategy management improve market consultants brand loyalty metrics engagement research employee experience ex voc experience design emotion measures emotions in customer journey cx emotion cx metrics cx tech journey maps and beyond journey benefits real experiences post journey journey mapping customer experience operating model customer experience software customer expectations customer experience services management consulting services mcorpconsulting voice of the customer consumer experience customerthink crm cex point
Tout plus
Présentations (9)
Tout voir
Touchpoints: a Customer Experience Story | MCorp Consulting
il y a 13 ans • 10549 Vues
CustomerThink Webinar: Disruptive Technologies vs. Customer Experience | MCorp Consulting
il y a 12 ans • 15728 Vues
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
il y a 11 ans • 18234 Vues
Customer Experience Summit: Innovation in the Digital Age | MCorp Consulting
il y a 11 ans • 7555 Vues
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
il y a 3 ans • 200 Vues
MCorpCX Webinar Nov 2019 | Boost Ypur CX ROI with CX Tech in 2020
il y a 3 ans • 1524 Vues
How to Measure-and-Prove-the ROI of Customer Experience (CX)
il y a 2 ans • 282 Vues
The Impact of Emotion on the Customer Journey (And How to Make Customers Smile More)
il y a 2 ans • 201 Vues
Webinar: Employee Experience and the (Digital) Future of Work
il y a 2 ans • 103 Vues
Documents (3)
Act SMART: A Five-Step System to Better Anticipate, Meet, and Exceed the Expectations of Your Customers | McorpCX
il y a 7 ans • 888 Vues
Understanding Touchpoints and Your Customer Relationship Lifecycle | McorpCX
il y a 7 ans • 2452 Vues
Proving ROI on Customer Experience | McorpCX
il y a 7 ans • 1772 Vues
  • Activité
  • À propos

Présentations (9)
Tout voir
Touchpoints: a Customer Experience Story | MCorp Consulting
il y a 13 ans • 10549 Vues
CustomerThink Webinar: Disruptive Technologies vs. Customer Experience | MCorp Consulting
il y a 12 ans • 15728 Vues
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
il y a 11 ans • 18234 Vues
Customer Experience Summit: Innovation in the Digital Age | MCorp Consulting
il y a 11 ans • 7555 Vues
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
il y a 3 ans • 200 Vues
MCorpCX Webinar Nov 2019 | Boost Ypur CX ROI with CX Tech in 2020
il y a 3 ans • 1524 Vues
How to Measure-and-Prove-the ROI of Customer Experience (CX)
il y a 2 ans • 282 Vues
The Impact of Emotion on the Customer Journey (And How to Make Customers Smile More)
il y a 2 ans • 201 Vues
Webinar: Employee Experience and the (Digital) Future of Work
il y a 2 ans • 103 Vues
Documents (3)
Act SMART: A Five-Step System to Better Anticipate, Meet, and Exceed the Expectations of Your Customers | McorpCX
il y a 7 ans • 888 Vues
Understanding Touchpoints and Your Customer Relationship Lifecycle | McorpCX
il y a 7 ans • 2452 Vues
Proving ROI on Customer Experience | McorpCX
il y a 7 ans • 1772 Vues
Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area, CA United States
Secteur d’activité
Consulting / Advisory
Site Web
www.mcorpcx.com
À propos
Michael Hinshaw leads customer experience management and technology firm McorpCX, where he and his team help companies integrate creativity and business strategy to improve business performance, by transforming how they interact with customers. Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it. Recognized as a customer experience, marketing and innovation leader by organizations including Forrester
Coordonnées
Mots-clés
customer experience customer experience management touchpoints cx customer loyalty customer experience touchpoints customer experience design customer experience consulting marketing touchpoint mapping cx roi business brand strategy customer experience improvement customer journey cem innovation customer relationship mcorp consulting customer experience strategy management improve market consultants brand loyalty metrics engagement research employee experience ex voc experience design emotion measures emotions in customer journey cx emotion cx metrics cx tech journey maps and beyond journey benefits real experiences post journey journey mapping customer experience operating model customer experience software customer expectations customer experience services management consulting services mcorpconsulting voice of the customer consumer experience customerthink crm cex point
Tout plus

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