Michael Hinshaw, CEO McorpCX

Michael Hinshaw, CEO McorpCX
    • San Francisco Bay Area, CA, United States
  • Secteur Consulting / Advisory
  • Site Web www.mcorpcx.com
  • À propos Michael Hinshaw leads customer experience management and technology firm McorpCX, where he and his team help companies integrate creativity and business strategy to improve business performance, by transforming how they interact with customers. Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it. Recognized as a customer experience, marketing and innovation leader by organizations including Forrester
LinkedIn

Vous ne suivez personne pour le moment

Tags (56)

brand strategy business cem customer customer experience customer experience consulting customer experience design customer experience improvement customer experience management customer experience touchpoints customer journey customer loyalty customer relationship cx cx roi experience improve innovation management mapping market marketing mcorp consulting strategy touchpoint touchpoints Plus…

brand brand strategy business cem cex consultants consumer experience crm customer customer expectations customer experience customer experience consulting customer experience design customer experience improvement customer experience management customer experience operating model customer experience services customer experience software customer experience touchpoints customer journey customer loyalty customer relationship customerthink cx cx emotion cx metrics cx roi cx tech emotion measures emotions in customer journey engagement experience experience design improve innovation journey benefits journey mapping journey maps and beyond loyalty management management consulting services mapping market marketing mcorp consulting mcorpconsulting metrics point post journey real experiences research strategy touchpoint touchpoints voc voice of the customer …moins