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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011    Smart Customers,    Stupid Companies.    Why custom...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Context: Touchpoints                    ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Context: Lifecycle                When ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                   Customer’s are unhappier than ever. ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               But they – we all – are getting “smarter...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No manuals. No keyboards. No limits.© 201...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No manuals. No keyboards. No limits.© 201...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                    Where’s this all going?© 2011 MCorp...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011          “In most organizations,           change only...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today, we are not discussing trivial cha...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011© 2011 MCorp Consulting, Michael Hinshaw and Bruce Kasa...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No BS. Actual exponential growth         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               The balance is shifting...              ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                 But most established companies just do...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Stupid Company: “Fly the friendly skies…...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Smart Company: “This is how to fly…”© 20...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Disruptive Forces and Customer Experience...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              1. Social influence               The abi...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                 Social Influence: More, and more often...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Social Influence: Impact                ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               2. Pervasive Memory               The ab...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Pervasive Memory: CRM could help. However...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Pervasive Memory: Impact                ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              3. Remote Access               The abilit...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Remote Access: Growing Faster            ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Remote Access: Impact                Rem...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Cool or not?               We propose to ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              1 million people said yes in just 10 days...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              4. Digital Sensors               The abil...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Digital Sensors: Impact                  ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Digital Sensors: Impact                 ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              5. Shifting Time               The abilit...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Shifting Time: Impact                 Re...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              6. Physical Web               The ability...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Physical Web: Impact                Add ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Physical Web: Opportunities              ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Summary: The future gets here pretty fas...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Disruption is, well, disruptive.         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Year-One Action Plan: Act SMART         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011          “The task is not so much to           see wha...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                Any questions?© 2011 MCorp Consulting, ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               MCorp Consulting, Inc.               1-8...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011 The balance is shifting... companies© 2011 MCorp Consulting, Michael Hinshaw and Bruce Kasanoff. All Rights Reserved Page 15

Publié dans : Business, Formation
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  • great work
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  • Nice work, i like that 6 disruptive Forces..
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  • I have registered my interest in your blog posts and updates. Is there any chance in receiving your 'Smart Customers, Stupid Companies' slide deck?
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