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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011    Smart Customers,    Stupid Companies.    Why custom...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Context: Touchpoints                    ...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                   Customer’s are unhappier than ever. ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               But they – we all – are getting “smarter...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No manuals. No keyboards. No limits.© 201...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No manuals. No keyboards. No limits.© 201...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                    Where’s this all going?© 2011 MCorp...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011          “In most organizations,           change only...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today, we are not discussing trivial cha...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011© 2011 MCorp Consulting, Michael Hinshaw and Bruce Kasa...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No BS. Actual exponential growth         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               The balance is shifting...              ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                 But most established companies just do...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Stupid Company: “Fly the friendly skies…...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Smart Company: “This is how to fly…”© 20...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Disruptive Forces and Customer Experience...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              1. Social influence               The abi...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                 Social Influence: More, and more often...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Social Influence: Impact                ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               2. Pervasive Memory               The ab...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Pervasive Memory: CRM could help. However...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Pervasive Memory: Impact                ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              3. Remote Access               The abilit...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Remote Access: Growing Faster            ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Remote Access: Impact                Rem...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Cool or not?               We propose to ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              1 million people said yes in just 10 days...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              4. Digital Sensors               The abil...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Digital Sensors: Impact                  ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Digital Sensors: Impact                 ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              5. Shifting Time               The abilit...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Shifting Time: Impact                 Re...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              6. Physical Web               The ability...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Physical Web: Opportunities              ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Summary: The future gets here pretty fas...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Disruption is, well, disruptive.         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Year-One Action Plan: Act SMART         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011          “The task is not so much to           see wha...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                Any questions?© 2011 MCorp Consulting, ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               MCorp Consulting, Inc.               1-8...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011 Cool or not? We propose to install microphones, motion detectors and language recognition software in your home. We can see you, hear you and identify who you are, and what you’re doing. But - we’ll use these devices to make your life easier, and to provide entertainment services. The cost to you? About $150.© 2011 MCorp Consulting, Michael Hinshaw and Bruce Kasanoff. All Rights Reserved Page 30

Publié dans : Business, Formation
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