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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011    Smart Customers,    Stupid Companies.    Why custom...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No manuals. No keyboards. No limits.© 201...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011© 2011 MCorp Consulting, Michael Hinshaw and Bruce Kasa...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              No BS. Actual exponential growth         ...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                 But most established companies just do...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Disruptive Forces and Customer Experience...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              1. Social influence               The abi...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               2. Pervasive Memory               The ab...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Pervasive Memory: CRM could help. However...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              3. Remote Access               The abilit...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              5. Shifting Time               The abilit...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Summary: The future gets here pretty fas...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Disruption is, well, disruptive.         ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Today’s Presentation                   ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011              Act SMART: Catch up to (and keep up with)...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               Year-One Action Plan: Act SMART         ...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011                Any questions?© 2011 MCorp Consulting, ...
Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011               MCorp Consulting, Inc.               1-8...
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Smart Customers, Stupid Companies | Visual Media 011 | May 12, 2011 Today’s Presentation  Context  Introduction  Six Disruptive Forces  Act SMART  Q&A© 2011 MCorp Consulting, Michael Hinshaw and Bruce Kasanoff. All Rights Reserved Page 5

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