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Background Information RAM has invested in a software program entitled RAM Card Manager Ver.1.1.06 (“RCM”). RCM is a state of the art ASP.NET2 / SQL2005 software application for complete “Corporate Institution Product Customer Relationship Management”. RCM is designed for small to large call centers which provide the Product Marketing and Sales Services to Corporate Institutions for their Products - can be easily modified to market and sell any product including Cell Phones, Laptops etc.. The RCM Software applies to any Corporate Institution campaigns to solicit and retain Customers utilizing both; a) inbound campaigns which are linked to e-mail or sms b) outbound campaigns linked to predictive dialing software RAM is of the opinion that RCM leads the way in Call Centre and Logistics software technology, tried and tested in a major bank call centre and linked to a secure vault environment , which puts it in a class of its own! The RCM software has the ability to download data directly into the RAM courier network enabling the efficient delivery of the Companys Products to the relevant client.
Ram Product ManagerCall Centre Product and CRM Management Software
Introduction RCM manages Call Center Data Campaign strategies generated from Financial ,Corporate , Distributor or Manufacture Pick , Pack ,Track, Trace , Management and Delivery of customer product(s) by Ram Secure Warehouse / Vault Division and the Ram Group Courier Network Development, Maintenance and Training of Call Center and CRM Management software by RCM (Pty) Ltd
Overview Corporate Institution mails/calls clients in different ways Mail Telesales SMS Combination of above Calls made from Corporate Institution Call Center Agent’s via Manual or Predictive Dialer Call Center Agent’s offers a market campaign product Call Center Agent’s verifies data
Overview Call Center Agent verifies data Call Center Agent arranges delivery Call Center Agent SAVES Client information Information automatically electronically downloaded to RAM Courier RAM Courier track, trace and deliver the card
Overview Client receives product consignment RAM updates POD information online RAM updates POD Images online
Benefits of Using RCM Predictive dialing interface for outgoing sales campaigns Loading of mail campaign data for inbound calls Integration of RCM to your current systems Ability to market different Client campaigns and multiple products Ability to “clean” customer data in a real time environment
Benefits Ability to transfer updated information to RAM CRM and CSD database “live” Ability to manage client delivery expectations Ability to arrange delivery address, date and time “live” into the Ram Group Network Ability to offer Client “live” CRM / CSD service with instant access to Client information using Client ID number , Consignment Ref / Waybill
TELEPHONE ETIQUETTE Attitude Make sure you are speaking to the right person Introduce yourself and your company
TELEPHONE ETIQUETTE Check that it is convenient to talk – if not arrange to call back at suitable time State the reason for your call Handle objections Thanks reassure/confirm and close