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WORKPLACE
DESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
a better way to understand people and industry needs
for the ...
HOW MANY OF THESE WORDS DO
WE LISTEN THROUGHOUT THE DAY?
RELATE THEM TO SPACE?
FROM THE DESK
TO THE
EXPERIENCE
TO
PRODUCTIVITY
TO
CONNECTIVITY
IF NEW CUSTOMER NEW EMPLOYEE
UNDERSTANDING
NEW NEEDS NEW NEEDSDESIGN RESEARCH
&
ETHNOGRAPHY
USER EXPERIENCE
NEW
OF
THROUGH
PHYSICAL ENVIRONMENT
WORKSPACE
WELLNESS / WELLBEING
EXPERIENCE
AT WORKPLACE?
PEOPLE
UNDERSTANDING
& ENVISIONING
EXPLORING &
DISCOVERING
IDEATING &
CO-CREATING
TESTING &
LEARNING
IMPLEMENTING &
KEEP LEARNING...
RELA
TION
SHIPS
FUN
CTI
ONS
BEST
PRAC
TICES
UNDERSTANDING & ENVISIONING
TOGETHER
PLANNERS
FACILITIES
ARCHITECTS
INTERIOR DESIGNERS
CONTRACTORS
REAL ESTATE
RECEPTIONIS...
UNDERSTANDING & ENVISIONING
TOGETHER
MAPPING
THE
CHALLENGE
MAPPING THE
PROBLEMS
MAPPING
CAUSES &
EFFECTS
MAPPING
RELATIONS...
EXPLORING & DISCOVERING
TOGETHER
OBSERVATION UTILIZATION
1 TO 1
CONVERSATIONS
GROUP
CONVERSATIONS
CULTURAL
PROBES
DIGITAL
...
Ω
NOT TO COPY ANOTHER ENVIRONMENTS
BUT TO CREATE A
USER JOURNEY MAP
BASED ON REAL NEEDS
UNIQUE
CO-CREATING
DESIGN
ARCHITECTURAL
BRIEF
FOR A REAL TIME, BUDGET & RESOURCES
ALINED, APPROVED & DIRECTIVE
TESTING, LEARNING, IMPLEMENTING
KEEP IT
FLEXIBLE
KEEP IT
CONNECTED
KEEP IT
SIMPLE
KEEP IT
AGILE
STAY
TUNED TO
USER NEEDS
K...
ROLEPLAY
LEGO
SERIOUS
PLAY
EMPLOYEES
STORYBOARDING
TESTING, LEARNING, IMPLEMENTING
1 TO 1 SCALE
MODELS
AND ALWAYS COLLECTI...
INTEGRATING
CULTURE
TECHNOLOGYBUSINESS
SOCIETY
DESIRABILITY
FEASIBILITYVIABILITY
SUSTAINABILITY
PROCESS
WORKPLACE
DESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
we simplify
complexity
we make
sense of
ambiguity
we integrat...
THE FUTURE OF
WORKPLACE
DEPENDS ON
WHAT WE DO
AND HOW WE
DO
TODAY
THANK YOU
MIREYA JUÁREZ
STRATEGIC DESIGN
www.mireyajuarez.com
@mireia_juarez
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Workplace: Design Thinking and Change Management

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The future of Workplace depends on what we do and how we do TODAY. The importance of Human Centered Approach, Collaboration, Empathy for the Today and the Future of Workplace.

Publié dans : Design
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Workplace: Design Thinking and Change Management

  1. 1. WORKPLACE DESIGN THINKING & CHANGE MANAGEMENT HUMAN CENTERED a better way to understand people and industry needs for the 21st century demands
  2. 2. HOW MANY OF THESE WORDS DO WE LISTEN THROUGHOUT THE DAY? RELATE THEM TO SPACE?
  3. 3. FROM THE DESK TO THE EXPERIENCE TO PRODUCTIVITY TO CONNECTIVITY
  4. 4. IF NEW CUSTOMER NEW EMPLOYEE UNDERSTANDING NEW NEEDS NEW NEEDSDESIGN RESEARCH & ETHNOGRAPHY USER EXPERIENCE NEW OF THROUGH
  5. 5. PHYSICAL ENVIRONMENT WORKSPACE WELLNESS / WELLBEING
  6. 6. EXPERIENCE AT WORKPLACE? PEOPLE
  7. 7. UNDERSTANDING & ENVISIONING EXPLORING & DISCOVERING IDEATING & CO-CREATING TESTING & LEARNING IMPLEMENTING & KEEP LEARNING BY OBSERVATION - LEARNING - IMPROVEMENT CONTINUOUS
  8. 8. RELA TION SHIPS FUN CTI ONS BEST PRAC TICES
  9. 9. UNDERSTANDING & ENVISIONING TOGETHER PLANNERS FACILITIES ARCHITECTS INTERIOR DESIGNERS CONTRACTORS REAL ESTATE RECEPTIONIST CONCIERGE MANAGERS SERVICES IT SECURITY ADMINISTRATION EMPLOYEES FINANCES SUPPLIERS COMMUNICATION HHRR CUSTOMERS PARKIING
  10. 10. UNDERSTANDING & ENVISIONING TOGETHER MAPPING THE CHALLENGE MAPPING THE PROBLEMS MAPPING CAUSES & EFFECTS MAPPING RELATIONSHIPS MAPPING THE FUTURE MAPPING STAKEHOLDERS PERSONAS PRE-MORTEM ANALYSIS MAPPING THE “MUST” MAPPING MAIN QUESTIONS EMPLOYEES MAPPING THE BUSINESS CORE
  11. 11. EXPLORING & DISCOVERING TOGETHER OBSERVATION UTILIZATION 1 TO 1 CONVERSATIONS GROUP CONVERSATIONS CULTURAL PROBES DIGITAL DIARIES POLLS MULTIDISCIPLINARY EXPERT CONVERSATIONS TREND ANALYSIS NETNOGRAPHY THE BUSINESS CORE FIELD STUDY ANALOGOUS ANTAGONIC WORKPLACE SURVEY
  12. 12. Ω NOT TO COPY ANOTHER ENVIRONMENTS BUT TO CREATE A USER JOURNEY MAP BASED ON REAL NEEDS UNIQUE
  13. 13. CO-CREATING DESIGN ARCHITECTURAL BRIEF FOR A REAL TIME, BUDGET & RESOURCES ALINED, APPROVED & DIRECTIVE
  14. 14. TESTING, LEARNING, IMPLEMENTING KEEP IT FLEXIBLE KEEP IT CONNECTED KEEP IT SIMPLE KEEP IT AGILE STAY TUNED TO USER NEEDS KEEP IT FEASIBLE KEEP IT VIABLE KEEP IT MANAGEABLE RAPID PROTOTYPING
  15. 15. ROLEPLAY LEGO SERIOUS PLAY EMPLOYEES STORYBOARDING TESTING, LEARNING, IMPLEMENTING 1 TO 1 SCALE MODELS AND ALWAYS COLLECTING DATA SYSTEMIC ROLEPLAY EMPATHY ROLEPLAY
  16. 16. INTEGRATING CULTURE TECHNOLOGYBUSINESS SOCIETY DESIRABILITY FEASIBILITYVIABILITY SUSTAINABILITY PROCESS
  17. 17. WORKPLACE DESIGN THINKING & CHANGE MANAGEMENT HUMAN CENTERED we simplify complexity we make sense of ambiguity we integrate and connect we add value and meaning to the employee experience we implement a work experience we contribute to the happiness and empowerment of people we practice empathy, communication & collaboration we design and build a place for people to feel happy to innovate and grow the business
  18. 18. THE FUTURE OF WORKPLACE DEPENDS ON WHAT WE DO AND HOW WE DO TODAY
  19. 19. THANK YOU MIREYA JUÁREZ STRATEGIC DESIGN www.mireyajuarez.com @mireia_juarez

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