1. Miyuki Kuroiwa
Temecula, CA 92592  (619)253-8293  Miyuki.Kuroiwa@outlook.com
SUMMARY
Analytical InformationTechnologyProfessional withover 10 years of experience inProjectManagement.
Expertise inmanagingdataacrossmultiple proprietaryandcustom databasesaswell asresearching,analyzing
and developingplansandschedules. Backgroundincludesworkingwithvariousbusinessteamssuchas
marketing,engineeringandbusinessdevelopmenttocomplete projectsthatincludedmultiple regions (India,
Europe,China,Japanand the Americas). Track record of developingandimplementingstrategiesaswell as
submittingand filingfor patents in technologyfor PCs.
CORE COMPETENCIES
 ProjectManagement  ApplicationsAdministrator  Change/RevisionControl
 Analysis&ProblemResolution  Documentation &Training  AtlassianTools
 Data Management  IT Support  Software Management
 Agile &SDLC Methodologies  Global & Cross Functional Teams  Bill of Materials (BOM)
PROFESSIONAL EXPERIENCE
Qualcomm Incorporated, San Diego,CA 2014 - present
Enterprise EngineeringTools&Solutions - SeniorSystemsAnalyst
Performapplicationanalysisandsupportfor company-wide, cross-platformsareassuchas infrastructure,
customersupportservices andsoftware/hardwaredevelopment.
 Work withManagementandDevelopmentteams toadministerandmaintainAtlassiantoolsapplication
configurations.
 Manage projectsfromrequirementsgatheringtogo-livetopostlaunch.
 PerformanalysisonJIRA andConfluence forperformance improvementsand majorapplicationupgrades.
 Identifynewrequirementsandprovide recommendationsonexistingfeatures.
 Manage customerrelationshipsinthe analysisanddeliveryof appropriateJIRA andConfluence solutions.
 Provide trainingtointernal Supportteamtoshare knowledge of new features, pluginsandapplications.
 Provide JIRA andConfluencetraininganddemos tobusinesspartners toenable customerself-sufficiency
and reduce companycostsfor relatedsupporttickets.
 Maintainand publishdocuments(internal aswell asself-helpforbusinesspartners) inConfluence.
Sony Electronics,Inc., San Diego,CA 2002 - 2014
VAIOUserExperience andTechnologyCenter - ProgramManagementTechnical ProjectAnalyst (2011 – 2014)
Managed VAIOsoftware image from planning,creationtodeploymentforUSand PanAmericaregions.
 ProjectManager forIndependentSoftware Vendors(ISV)andfirstpartysoftware.
o Managed software schedule to ensure itmeets productionplans.
o Workedto ensure software BOMstructure isin line withthe businessdevelopmentand
marketingrequirementsforeachprojectcycle. Identified software offeringsandintegrationfor
region-specificsoftware.
o Proactivelyworkedwiththe Image BuildteamandPlatformManagementteamtointegrate
requiredsoftware changesintothe BOM.
o Initiatedthe launch of KasperskyInternetSecurity intoall VAIOplatforms, resultingin 10 million
dollarsof additional revenue.

2. MiyukiKuroiwa PAGE 2
 Subjectmatterexpertforall US and PanAmericaVAIOsoftware images. Providedfeedbackfordatabase
improvement,use cases,andworkdemands.
 Resolvedsoftware configurationandinstallationproblemsduringpre-productiontoreduce possible
image re-spinsbyworkingandcommunicatingwiththe overseasfactories.
 Managed unique VAIOimagestomeetthe requirementsof retailerssuchasBest Buy,Wal-Mart andSmall
Businesses.
 Ensuredqualityandefficiencyof Global SoftwareBOMdata for US and PanAmericaregions andachieved
zero errors forthree consecutive years.
Reviewed documentation(Manuals,SafetyGuides, andFlyers) toensure qualityof bundledmaterials.
 Managed hardware inventory andconfiguredPCsystems formanagementandtestinggroups.
 HandledVAIOdataresearchforSonyLegal Counsel andforcompliance suchasExportAdministration
Regulations(EAR),National Institute of StandardsandTechnology(NIST),andAdvancedCommunication
Service (ACS) whichwere criticaltoproductshipment.
VAIOMobile of America- ProgramManagement ProjectCoordinator(2007 – 2011)
 CreatedandmanagedUS andPanAmericasoftwareBOMusingSonyVAIOCustomSoftwarePlanningand
SoftwareManagementdatabases.
 ManagedBOMforcustomerRecoveryMediabymaintainingpartnumbersandworkingwithmediareplicators
andServicegroup.
 CollaboratedwithJapanandUSMarketingbyoverseeingregionaltestingandsign-offforVAIOAccessories.
 LeadforWindowsXPDowngradeRecoveryMedia.OversawtestingandManagementsign-offforreleaseto
manufacture.
VAIOInformationTechnology Manufacturing- Engineering/DocumentControl ProjectCoordinator(2002 – 2007)
 ManagedallbundledmaterialsforUSandPanAmericaVAIOnotebookanddesktop. Communicatedwith
variousglobalgroupsand3rd
partyprintingvendorstoconfirmandmaintainaccuracyof allmaterials.
 ReviewedandtrackedECN (EngineeringChangeNotices)anddistributedthemtoManufacturingEngineers.
 CreatedandmaintainedVAIOProductSpecificationChartsandProductCodeChartsformanufacturing.
SOFTWARE PROFICIENCIES
 OperatingSystem:Windows95 throughWindows10, Android
 MS Office Suites:Word,Excel,PowerPoint,Visio&Outlook
 AtlassianTools:JIRA,Agile,Confluence
 Revisioncontrol:SVN
PROFESSIONAL DEVELOPMENT
 Scrum 1Master Workshop, ASPE Inc.
 Powerful Presentations, Peter Barron Stark Companies
 Boot Camp for Project Management, Sony Electronics Learning
PATENTS
 Method and Apparatus for Mode Switching of Interface Ports, US Patent Application No: 2013/0254,431
EDUCATION
 University of California San Diego, Bachelor of Arts in Japanese Studies