2018 Zogby Consumer Confidence Infographic

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We’ve recently commissioned a study by Zogby Analytics of more than 1,000 US digital users examining their feelings and experiences around trust and identity verification in online participation. Our exploration of digital consumer perceptions regarding trust in online interactions, the prevalence of fake accounts, and what types of actions and information help users feel safe online revealed some telling insights about how average users feels about convenience versus safety, how accountable they hold companies and online platforms when doing business, just how online deception or fraud affects consumer behavior going forward, and exactly what types of actions instill trust and confidence.

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By 2016 Mobile Banking will grow by 300%. Fueling that growth will be: Mobile Deposit and Mobile Photo Bill Pay - By 2016, the number of customers depositing checks with their smartphones will expand from 12 million to 48 million - By 2016, the number of customers paying their bill with their smartphones will grow from 14 million to 57 million - Nearly 1 in 5 is expected to use smartphones to deposit checks by 2016 (up from 1 in 20 in 2012) - 1 in 5 consumers surveyed desired to use mobile photo bill pay - Nearly 1 in 2 mobile banking users have used mobile deposit in the past 90 days - 42% of mobile banking users surveyed expressed desire to use mobile photo bill pay

Projected Growth of Mobile Banking

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Mobile Adoption Explodes in 2012

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Released: 2013 Financial institutions considering adoption of smartphone-image-based bill payment must undertake two analytical tasks to evaluate the potential return on such an investment. First, a bank must determine the achievability and quantifiability of each benefit to determine whether each improvement should be included in a metrics-based business case. Second, the value of the benefits most easily achieved and most readily quantified should be quantified and the return on investment (ROI) for the potential deployment estimated. This Aite white paper explores the potential benefits to banks of using photo-based bill payment to capture a larger portion of consumers' bill payment activity and assists in quantifying such potential benefits.

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Released: 2012 Remote check capture, once a niche service offered selectively to business customers, has transformed to be a mass-market service and integral capability in mobile banking solutions. Across the financial services industry, Mobile RDC projects are underway in banks, thrifts and credit unions of all sizes to meet the market demand from retail and small business customers. Furthering that momentum, deposit growth continues to be a strategic cornerstone of retail banking and Mobile RDC has been proven to be a catalyst for generating new revenue sources, new customers, and deposit growth. As financial institutions refine their mobile banking strategies, Mobile RDC has been elevated to be a priority initiative. To help you navigate to a successful Mobile RDC deployment, this report will: - provide industry update on Mobile RDC - illuminate the key success criteria for a Mobile RDC service - provide practical suggestions and best practices to appropriately address implementation speed bumps so that financial institutions are well prepared to achieve the benefits of offering this service

Mobile Deposit: Why Now...And How

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Released: October 2011 Without a doubt, the introduction of the mobile smartphone—specifically Apple’s release of its first iPhone in 2007—has dramatically transformed how consumers engage with friends, family, and business. The small hand-held device that consumers “don’t leave home without” manages social lives, provides access to music and entertainment, keeps track of appointments, and generally has become the primary tool for managing all dimensions of the busy lives of today’s consumers. One of the most significant areas of our lives that mobile technology is transforming is how we manage our money. Financial services providers are recognizing consumers’ mobile lifestyles and preferences and are developing capabilities that allow consumers to have the bank in their pocket. Now we can use our phones to check balances, transfer funds, and make payments. Moreover, these capabilities, once at the forefront of innovation, are quickly becoming table stakes. Going forward, to effectively meet the demands of consumers for newer, more convenient, and more relevant apps, banks must continually seek new, innovative, and relevant mobile capabilities. One recently introduced mobile app that is proving to be a disruptive technology and driving force in consumers’ adoption of mobile financial services is Mobile Remote Deposit Capture, or Mobile RDC—the ability to deposit a check using a camera-equipped smartphone. Understanding the role Mobile RDC will play in the bank selection process of consumers, and as a result, how banks compete, has become critical. Toward that goal, this paper explores how: • Mobile RDC is becoming the critical element in consumer bank selection and bank mobile strategy • Mobile banking and Mobile RDC offer compelling economics to the financial services providers that deploy them • The market potential for mobile banking and Mobile RDC is strong • Mobile banking and Mobile RDC can enhance banks’ customer value proposition Mobile RDC is becoming a critical element in consumer bank selection and bank mobile strategy: •Smartphone adoption is accelerating: Over 40% of U.S. adults are forecasted to have a smartphone within the next two years which will drive mobile banking adoption and specific features such as Mobile RDC. • Consumers are highly interested in Mobile RDC: the percentage of consumers “extremely likely or likely to adopt” Mobile RDC has doubled from 9% to 18% from 2009 to 2011 •Consumers readily embrace the convenience offered by Mobile RDC: the top reasons that consumers adopt Mobile RDC include the urgency to have the check deposited for safekeeping, need for cash, and ease of use.

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