Mohamed Mahmoud Abd Elhafiz
4th
El Safa Wel Marwa street - Elharam - Giza - Egypt
Phone: 0020 1202 226 000
E-mail: mohamed.mahmoud.abdelhafizz@gmail.com
https://www.linkedin.com/in/mohamed-abdelhafiz
Career Objective
Seeking a full time job in a great organization or a multi- national company where the working
environment is competitive I am also seeking to work in a place where there is a potential for
growth and satisfying my skills.
Education
Bachelor of Faculty of Commerce, Cairo University, 2008
Average Grade: Good
Experience
• Area Manager
Orange Egypt Outsource (Pyramids telecom Orange agent)
11/2014: Present
Manage daily operations of branch office to meet business goals
Develop safe and positive work environment for staffs
Assist in interviewing, recruiting, and training staffs
Develop marketing plans to achieve sales target and increase brand visibility within the assigned area
Organize regular meetings with management to discuss about business updates, issues and opportunities
Evaluate managers performance and develop individual development plans
Provide business solutions to achieve business goals in the assigned area
• Store Manager
Mobinil Egypt Outsource (Pyramids telecom Orange agent) - 6th
October Branch
1/2014: 10/2014
Interacting with store customers and taking their suggestions and recommendations
Selling and upselling Mobinil products and services.
Ensure that the shop division meets company goals
Responsible for preparation of work schedules
Assign sales targets to sales representatives
Special course training for new employees
Create new contest to encourage our staff to achieve best target
Providing necessary information and assistance to the customer and team
Coordinating with other departments in the company for solving customers complaints.
Solving the problems of staff and provide an atmosphere suitable work
Create new ideas to achievement the target with our team
Brief our team with new offer
Motivating staff.
Coaching staff
Prepare budgets and sales plans
Organize training for sales representatives
Organize staff meetings
Coordinate with other shop to get goods (handsets, scr, sim, lines, etc)
Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to Mobinil
• Store Manager
Mobinil Egypt Outsource (Pyramids telecom Orange agent) - Elharam Branch
3/2011 : 12/2013

• Customer Service Representative and Deputy
Mobinil Egypt Outsource (Pyramids telecom Orange agent) - Elharam Branch
7/2010 : 2/2011
Best seller at Q3 2010 and Q4 2010
Languages
English: Very Good
Training and Courses
• Salsa training (sales) – Orange Egypt, 2015.
• Body Language – Mobinil Egypt, 2013.
• Fraud cases - Mobinil Egypt, 2012.
• Completed the "Improving Inter Personal Skills" EDU Egypt Program I" Supervisor of
Information Technology Industry development, includes:
1- Presentation skills Certified by professional management expertise Centre (Arab Academy for
Science and Technology & Maritime Transport), 2008.
2- Communication skills.
3- Time Management.
4- Business English course, Elementary Stage Certified by Berlitz.
• MS Word - Center of Africa, 2007
• Feasibility study, Business planning, Windows XP, MS Word 2003, MS Excel 2003, MS
Power point 2003 , MS Project 2003 , MS Visio 2003, Outlook and Internet by Microsoft
Unlimited Potential, 2007.
Special Abilities
• Ability to organize, plane & make decisions
• Ability to lead teams and managers.
• Ability to learn anything in a very short time.
• Ability to work under continuous pressure.
Interests
• Football
• Traveling
Personal Information
Date of Birth: 24th
March 1987
Nationality: Egyptian
Gender: Male
Marital Status: Married
Military Service: Accomplished
References
Available upon request