1. Mohamed Abdelhalim
Contact: +97150 653 9213 E-mail: mohamedhassaneg@yahoo.com Valid UAE Driving License
Professional Summary: -
 Experience of dealing with information security services for more than eight years.
 Excellent understanding of communication protocols and networking.
 Aware of best industry practice for conducting proper fraud and systems analysis.
 Good management skills and ability to do team work or handle individual projects when
required.
 Flexible to work in diverse and new work environment.
Professional Experience: -
Freelancer Lawyer, UAE
From April 2015 up to date
An articulate, focused professional who has a proven history of gathering and analyzing information
and then using the results of that analysis to make effective decisions and find innovative solutions to
legal problems.
-Drafting & negotiating all legal documents.
-Advising clients on commercial contracts and agreements, company law and corporate compliance.
-Settling disputes and supervising any agreements.
-Presenting and summarizing cases to judges.
-Writing a legal memorandum to submit them to court.
ADIB Bank, Dubai, UAE.
Senior fraud analyst:
From August 2014 up to April 2015
Barclays Bank, Dubai, UAE.
Fraud &Authorization analyst (FRMU)
June2008 - August 2014

2. Proactively monitored and reviewed for debit &credit cards for suspicious activity and possible
fraud.
 Reviewed, investigated and resolved irregular transactions reported by end users.
 Monitor / Investigate customer credit card accounts & dispute cases for fraudulent activity.
 Identified business areas requiring increased security controls to protect an organization and its
end users from future.
 Working directly with merchants and cardholders to resolve customer service issues or
fraudulent/unauthorized activities.
 Analyzing merchant and cardholder account transactions to identify abnormal activity that may
be fraudulent.
 Contacting merchants and cardholders to validate the authenticity of charges.
 Research account inquiries and reported fraud, escalate and alarm the officials to prevent loss
once abnormal activity or unauthorized usage / fraudulent transaction has been determined.
 Performs proper review and Investigate disputed card transactions by collecting sufficient
information to explore every opportunity to identify recovery opportunities in order to mitigate
losses.
 Responsible for providing high quality customer service by responding to telephone inquiries,
customer requests and problems related to credit card fraud and dispute claims.
 Taking measures to stop / evade fraudulent transaction and ensuring customer security and
satisfaction like Card Block.
Performed early detection, prevention and minimization of losses through review of suspect
transactions as generated by transaction monitoring systems.
 Completed research, analysis and documentation of account activity and used personal judgment to
determine appropriate actions that removed or minimized fraud exposure.
 Recommended process and procedure changes and assisted in various projects designed to enhance
the bank's overall deposit risk program.
 Handled confidential information in accordance with privacy policies.
 Completed complex timely reports as related to CB, including but not limited to Currency
Transaction Reports and Suspicious Activity Reports.
 Assisted management in compiling metrics related to fraud losses.
 Reviewed and analyzed online banking transactions to determine fraud activity.
 Executed and performed client services which included; client calls, transaction processing,
inquiry response/ research, account maintenance and analyzing customer questions, requests and
problems.

3.  Executed and performed the day-to-day resolutions of complex problems and escalated client
complaints.
Major responsibilities for fraud examiners include understanding the business side of information
technology by working with software and application’s for business rules and processes that help in
looking for potential fraud types.
 Risk control assessment and evidence.
 Reviews potential fraudulent accounts for prevention and detection of Fraud.
 NPA’s and other risk analyst from fraud prospective.
 Takes action based on transaction characteristics as appropriate and necessary.
 Report TC40 and save.
 Provide internal Audit documents evidence.
 Follow up with customers for Dispute form to process write off.
 Investigate on suspicious company and send the reports.
 Investigate on suspicious cards & Transactions.
 Identify CCP of fraud cases.
 Maintain MI for daily activities.
 Maintain Rules for daily activities.
 Processing dispute form related for fraud cases to CB for temporary credit.
 Team quality daily task.
 Analysis of the credit card transactions (CH level spending pattern, type of goods, frequency)
 Processing the write off.
 Preparing monthly presentation.
 Proactive blocking of cards which used in suspicious countries.
 Improving authorization approval rate by monitoring declines, and analysing top decline reasons.
 Review the pro-active replacement of suspicious cards.
 Reviewing authorization decline & referral rates thereby ensuring customer is well informed
about the limits available prior to doing transaction.
 Assists in reviewing new accounts for fraud risk indicators and compliance.
 Increase risk awareness and encourage proactive risk management by having regular trainings and
focus workshops.
 Coordinated the investigation of fraud issues with the appropriate fraud investigation unit
 Scheduled and attended monthly meetings, took minutes, edited and distributed meeting minutes.
Sampling:
 Assisting sampling on applications check. (Retailanalysis, ex: - Never paid loans, accounts)
 Validate Labour Cards visas. -Physical sampling of identifies suspicious applications that have
been sourced with the purpose of defrauding the bank.
 Check the bank statement (in case if there’s doubt forwarded for issuer bank)
 Validate visa copy and passport if it is valid of fake copy or by application source.
 Forward suspicious cases from monitoring or sampling for investigation.
 Review applications through physical sampling of cards, mortgages and account opening (Retail,
Premier, Corporate), (Personal Installment Loans) and (Business Installment Loan) applications.

4.  Review applications fed into system for Fraud detection and sampling tool. By various units at
data entry stage. The applications are flagged by the system based on various parameters and
require review by analysts.
 Ability to provide insight and strategic input into control, Credit underwriting, AML, KYC and
Compliance among Banking and Non Banking Services sector.
 Investigate fraud cases of retail loan & advances, anti-money laundering (AML), suspicious
transaction report (STR)
 Develops, initiates, maintains, and revises policies and procedures for the general operation of
the Compliance Program and its related activitiesto prevent illegal, unethical, or improper
conduct. Manages day-to-day operation of the Program.
Cupola – CTS, Dubai, UAE.
November 2006 - May 2008
Team Leader: HSBC (outsource)
 Ensuring that staffs are motivated monitored and measured in line with company targets and
performance standards. Responsible for making sure that any gaps in performance or quality are
quickly identified and addressed.
 Survey in Both Premier & Status account opening (customer satisfaction)
 Data Entry customer inquiry using (customer inquiry system-CIS)
 Provides daily direction and communication to employees so that customer service calls are
answered in a timely, efficient and knowledgeable manner.
 Provides continual evaluation of processes and procedures. Responsible for suggesting methods
to improve area operations, efficiency and service to both internal and external customers.
 Provides statistical and performance feedback and coaching on a regular basis to each team
member.
 Writes and administers performance reviews for skill improvement.
 Ensures employees have appropriate training and other resources to perform their jobs.
 Relationships resolve complex issues and win customer loyalty.
 Responds to and resolves employee relations issues expressed by team members.
 Creates and maintains a high-quality work environment so team members are motivated to
perform at their highest level.
 Addresses disciplinary and/or performance problems according to company policy.
 Prepares warnings and communicates effectivelywith employees on warnings and makes
effective/appropriate decisions relative to corrective action as required.
 Helped company attain the highest customer service ratings (as determined by external auditors)

5.  Assists the manager with daily operation of the call centre to include the development, analyses
and implementation of staffing, training, telemarketing, scheduling and reward/recognition
programs.
 Shares continual responsibilities for deciding how to manage the employees, ensuring calls are
handled efficiently and effectively.
 Establishes work procedures and processes that support the company and departmental
standards, procedures and strategic directives.
Advanced Learning System, Dubai, UAE.
December 1999-August2006
Branch Supervisor:
A well-networked and highly successful branch manager with extensive customer service experience and
of working to set schedules and deadlines. Boasting a strong background of supporting staff & senior
management, as well as possessing an excellent commercial approach to solving problems and
developing business.
 Training of new staff.
 Follow up the customer’s requirements.
 Providing presentations to clients.
 Developing Marketing strategy to promote products in market.
 Product promotion through campaigns and exhibitions.
 Coordinator, between the company and ministry of education.
 Manage upset customers, conflicts and challenging situations.
 Deliver outstanding service, exceed expectations and build long-term loyalty.
 Work in teams and in a self-directed environment.
 Playing a leading role in running a successful branch by making the right choices to deliver
excellent results and achieve retail goals.
 Giving formal and informal legal advice to both clients and colleagues.
 Supervising the implementation of any legal agreements or contracts.
Lari Money Exchange, Dubai, UAE. Money Transfer and Foreign Exchange.
August 1996 - November1999
Legal Advisor:
 Look carefully at all unusual transactions to see if there’s anything suspicious about them.
 Reporting the fake money or documents to police.
 Reviewing vendor contracts, employment policies, and advising changes suitable to all.
 Resolving employer-employee dispute through arbitration and mutual consent.
 Drafting forms for contracts, employment, and other policies with legal significance.
 Representing the company on legal proceedings in the court of law.

6.  Maintain the transfer policy according to central bank rules.
 Advising businesses on the impact, interpretation and implementation of new policies and
legislation.
 Review and recommend revisions on purposed contracts.
 Adhere to multinational laws in the development and review of agreement.
TECHNICAL QUALIFACATION & EDUCATION, COURSES:
 LLB (Faculty of law) Ain Shams university – Cairo – Egypt.
 Financial Statement Analysis – Course –Emirates institute for banking and financial
Studies. – Dubai – UAE.
 AML (Anti Money Laundry) E Crime & information Security - PCI – Dubai. UAE.
 MS office, windows, MS-word & Excel & power point.
Knowledge & Attributes: -
 Effective communication skills.
 Professional ethical standards and social responsibility.
 Ability to fulfill client needs/customer service.
 Project management skills.
 Critical, reflective and creative thinking.
 Problem-solving skills.
 Understand, analyze and interpret the contexts in which information is Originated
 Communication and interpersonal skills: excellent communication skills,
 Able to communicate with others.
 Knowledge of effective file management procedures.
 Good project management and team building skills.
KEY COMPETENCIES AND SKILLS:
 Teamwork.
 Responsibility.
 Commitment to career.
 Career motivation.
 Decision-making.
 Communication.
 Leadership.

7.  Customer service.
PERSONAL DETALIS:
Name: Mohamed Mahmoud Hassan Abdelhalim
Marital: Married
Visa status: Employment
Nationality: Egyptian
Contact No: +971-50-6539213
Email: mohamedhassaneg@yahoo.com
LANGUAGES:
An excellent command of English and Arabic