energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement

1. Resume
Mohamed Abdelsalam Abdelmagid
Senior Customer service representative .
U.A.E, Dubai, Albarsha1
+971502019885
mohamed.abd.elsalam@outlook.com
08 april 1988
Single
Egyptian
OBJECTIVE
I seek challenges opportunities where I can fully use my skills for the success of the organization
EDUCATION
Faculty of Science - Biology Section / 2006-2016
Tanta University
EXPERIENCE
• Customer Service Part Time / 2006-2011
Te data
kafr el sheikh - Egypt
- Successfully met Company issued targets on issued TAT .
- Resolves customers' issues on issued turnaround periods.
- Received excellent feedback from customers that received Support.
- Selling Company Products to target customers to cross-selling products.
• Corporate shareholder / 2011-2014
"Galaxy" Mobile shop
kafr el sheikh - Egypt
- managing staff.
- Dealing with suppliers.
- studying the market.
- put the quarter plan.
- following the sale operatbuyion.
- doing the hiring and providing knowledge transfer.
• Medical laboratory technecian / 2014-2016
mamaly lab
kafr elshiekh - Egypt
- Sorting and classifying blood samples . - Maintain a sterile environment Perform periodic
maintenance on medical equipment in the laboratory.
- Presenting the results of tests and medical examinations to patients.
- Providing medical professionals with knowledge .
• Technical Support Representative / 2018-2021
"WE" Telecom Egypt - Mobile and Network Operator
Alexandria, Egypt
- handled relevant assigned customer service operational activities.
- received customers' calls To resolve impending issues.
- achieved proficiency in Oracle CRM.
- Maintained customer happiness programs.
Call Center Agent - "Emirates post Group" and "Carrier" / 2021-2022
NCRI Acentia
Dubai, U.A.E
- leading customer service activities and initiatives to better resolve customer experience in dealing
with the customer service department.
- providing product knowledge functionalities to the customers.
-informing customers about additional services.
- maintaining internal KPIs.
- training joiner customers service agents.
- coordinating with multiple departments to ensure the raised takes are resolved within TAT.
Customer Service Representative / 1/7/2022-present
Cupola Teleservices
Dubai Outsourcing City
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2. - training joiner customers service agents.
- coordinating with multiple departments to ensure the raised takes are resolved within TAT.
- building Customer Loyalty
- Bilingual Customer Support
LANGUAGES
Arabic , Native speaker
English , Very Good
SKILLS
Call Center Domain
Teamwork
Customer relation Domain
Bilingual English,Arabic
Microsoft office
IT Domain
PROFESSIONAL SKILLS
Computer Skills , Exellent
- Hardware ; Repairs hard ware issue , Fast typing .
- Software ; Microsoft office , Excell and PowerPoint professional user
Problem Solving Skill , Exellent
- Mix critical thinking, analytical and research Skills With Creativity to make a solution for a problem.
Communication skills , Exellent
- using a good listening with high focus way to make a suitable questioning.
- highly empathic and confidential Agent
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