1. MOHAMMED HISHAM
Sharjah, UAE | M: +971-50-3631740 | firstname.lastname@example.org
Seeking to be part of reputed organization that has the need for my education/experience & offers
opportunities for advancement.
Seeking a challenging position in a good working environment, to enhance my experience and develop my
skills and abilities.
Customer Service Representative
RTA (SALIK) - (2 Years Exp.)
Providing Support for the customer that uses SALIK System
Providing advice, information and assistance to callers.
Attempting to resolve all enquires on first contact with the caller.
Making sure that all telephone calls are answered promptly.
Dealing with a customer’s queries, requests, orders or complaints.
Involved in processing orders, forms and applications.
Accurately recording details of calls and issues on logging software.
Having a professional and courteous manner at all times.
Identifying and escalating priority issues or customer complaints.
Sending emails to clients answering their enquiries
Puplic Relations Officer
ALMAMARY ALUM ANDSKYLIGHT FACTORY LLC - (2 Years Exp.)
Provide documents to Typing center
Record Management – update visa administration information
Submit documents for Visa administration and Work permits
Submit documents for Commercial and Trade Licenses business requirements
Advise Management of best alternative work permit activities for staff in the processing of Visas
Provide continuous advice in regards to the new rules in the governmental departments.
Provide continuous update in regards to the developing the visa process and facilitating with the
Providing Visa Case Study on every visa type individually
Providing PRO Daily Report to the HR executive to update the recruitment report.
Submit documents to the Post Office Or Labour office – Visa submission
Record keeping & Monitoring of all application IN Numbers for the visa
Follow up obtaining the Labour Office Approval
2. Paying Labour Office Fees./ Change Of status Fees / Transfer Visa Fees / Relative Labour Card Fees/
Paying Bank Guarantees
Advising Medical Tests to the HRA executive to schedule
Typing and processing Labour Card & Labour Contract applications
2 years’ experience in Dubai Police Department Of Protective Systems (event security
officer & supervisor, freelance event coordinator (PART TIME JOB)
Excellent telephone skills and good ability to use Remote Access.
Good analytical and troubleshooting abilities.
Strong knowledge of viruses application glitches and hardware issues.
Patient and able to walk customers through troubleshooting and repair process.
High Potential to work under pressure.
Excellent organizational, interpersonal and communication skills
Excellent communication abilities.
Good customer-service skills.
Keeps abreast of changes in technology.
Good organizational abilities.
Good understanding of installations and updates.
Active team participate.
Self-Motivated and Fast Learner.
Microsoft Office Package
o Word / Excel / PowerPoint
Excellent in MS Excel in handling databases and functions
Using windows and Microsoft applications perfectly
Good in computer operating systems Microsoft Windows
Excellent Team Work Skills
Al Dar University College – Business Administration
Graduation Date: 2010
Arabic (Native Language)
English (Very good)