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How Big Brands Can Make 
Advertising Work for Them
Overview 
2 
Derek Browers 
VP of Product 
• Relevance that drives offline conversion 
• Closing the loop 
• Scalable management 
Goal: Understand the importance of localized marketing and tactics for deploying your own localized
Capture 
unique local audiences for each 
business location 
Engage 
consumers with authentic 
messages by location 
Measure 
marketing performance at each 
point of sale 
The MomentFeed Platform 
PinSync LocalVoice 
Business 
Intelligence
MomentFeed 
4 
Engage with local 
communities 
Improve customer 
sentiment/service 
Drive foot traffic 
and ROI 
Increase customer 
engagement 
Source locally 
relevant content 
Maximize organic 
reach
Relevance that Drives 
Offline Conversion
6 
Why Facebook? Unparalleled Targeting 
Location Demographics Interests Behaviors 
Connections Custom 
Audiences 
Lookalike 
Audiences 
Partner 
Categories
7 
Why Facebook? Unparalleled Reach 
“The study shows that those aged 25–34 lead the way in 
smartphone usage, comparing prices, reading reviews, buying 
products and engaging with brands on social media while in-store.” 
Facebook is the 
perfect starting 
point for a mobile 
strategy 
1.01 billion 
Facebook mobile 
users 
17% of mobile 
time spent is on 
Facebook 
Omnicom 
Users are 
spending 2 hours 
and 42 minutes a 
day on mobile 
devices
Compare to Traditional Advertising 
8 
$32.00 
$20.00 
$8.00 
$7.00 
$2.75 
$0.75 
$0.25 
0 10 20 30 40 
Newspaper 
Magazine 
Radio 
Cable TV 
Google AdWords 
LinkedIn Ads 
Facebook Ads 
Cost to reach 1000 people
9 
How Brands Use Facebook Today
10 
How Brands Use Facebook Today
11 
How Brands Use Facebook Today
12 
How Brands Use Facebook Today 
“Clicks don’t matter. There is zero 
correlation between online clicks and 
offline ROI.” 
-Ted Zagat, Facebook
How Brands Use Facebook Today 
• Used to be only a few ways to reach your site - now there are many 
• The modern path to purchase is across devices, platforms, and sites 
• Last click ignores the supporting players 
13 
Last-click attribution models are flawed 
Customers interact with a 
brand 4.3 times over a 2 day 
period before finally making a 
purchase 
Roughly 40% of clicks on 
mobile ads are accidental 
(Mobile Path to Purchase 
Study) 
In 2012 Google studied the 
purchase path of 3,000 
shoppers - all 3,000 took a 
different path to purchase
How Brands Use Facebook Today 
Clicks 
14 
= Sales 
Sales Lift 
Click-Through Rate 
Source: Nielsen
15 
4 in 5 consumers 
say they want ads 
customized to their 
location 
Source: Google, Understanding Consumers’ 
Local Search Behavior, May 2014
Local Relevance Equals Revenue 
16 
Location-Based Ads Lead Consumers to 
Visit Stores or Make Purchases 
visited stores / 
made purchases 
made unplanned 
visits to stores / 
made purchases 
32% 19% 
Source: Google, Understanding Consumers’ Local Search Behavior, May 2014
Customers Use Location Information 
17 
Computer/Tablet Smartphone 
use local 
address 
or phone 
number 
use get directions 
61% 68% or call button
Consumers Say It’s Important 
18 
73% 
Think 
Get Directions 
is important 
78% 
Think 
Local Address 
is important 
70% 
Think 
Call Button 
is important 
77% 
Think 
Phone Number 
is important 
Smartphones 
Computer/Tablet
19 
How Brands Use Facebook Today
Quantifying the ROI on Ad Spend 
• Allows brand to market to defined geographic markets 
• Ability to provide higher quality content 
• Reduction of wasted impressions 
20
Closing the Loop
3 Strategies to Close the Loop 
22 
1. Pilot/Control Campaigns 
2. CRM-Based Custom Audiences 
3. Facebook Conversion Pixel
Pilot/Control Campaigns 
23
• Use customer lists from 
a transaction-aware 
CRM system to build 
Facebook audiences 
and measure 
conversions 
• Target advertising to 
people with similar 
characteristics to your 
existing customers and 
prospects 
Ad Spend 
24 
CRM-Based Custom Audiences 
CRM 
Custom 
Audiences 
Ad 
Platform 
Store 
Offline 
Conversion 
Consumer Facebook 
Ad Campaign 
Transaction 
Data
Facebook Conversion Pixel 
Drop Facebook’s pixel 
on location-specific 
order pages to see if 
customers that viewed 
your ad on Facebook 
went on to place an 
order online. 
25 
Ad Platform 
Spend 
Facebook 
Facebook 
Conversion 
Pixel Data 
Campaign 
Local Order Page Consumer 
Online Purchase 
ROI Data
Scalable Management
What if you could tailor every 
National Campaigns Today 
ad to its local audience?
28 
Unprecedented 
Relevance & Reach 
The Old Spaghetti Factory 
Hello Salt Lake City! Come try our 
NEW Italian Sausage Cannelloni for 
a limited time only. See you soon! - 
Jeff Murray, GM of the OSF at 189 
Trolley Sq. 
• Segment 1.35 billion 
consumers at the store level 
• Launch campaigns targeted to 
hundreds or thousands of 
locations at once 
• Automate content localization 
for maximum engagement & 
ROI
Welcome to MomentFeed Campaigns 
29 
Simple, 3-step 
creation process 
Objectives that drive 
real business ROI
30 
Localized Advertising Made Simple 
Real-time 
audience 
estimation 
Preview multiple 
ad placements
31 
Measure ROI in Real Time 
Drill down to 
location-level ad 
performance data 
Track the value of 
each ad action 
Easily compare 
campaign metrics 
ROI measurement 
on each campaign
Case Study: 
The Old Spaghetti Factory
Success Story 
33 
Driving ROI at the Point of Sale 
Transactions 
7,164 
more customer 
transactions 
Sales Growth 
4.7% 
increase in post-Easter 
sales growth 
Localized Facebook Advertising 
Local Reach 
650,000 
unique local 
customers reached 
ROI 
30x 
on Facebook 
ad spend 
The Old Spaghetti Factory used localized Facebook content and 
targeting in their ads, driving business results in foot traffic and sales
The Solution 
34 
19 pilot locations published localized ads targeted to fans and 
friends of fans closest to each individual location 
St. Louis, MO
The Results 
650,000 Unique Local Customers Reached 
Across 19 pilot locations, The Old Spaghetti Factory was able to reach more 
than 650,000 unique Facebook users that lived near one of their restaurants
The Results 
36 
Significantly More Customer Transactions 
7,164 
Net Gain 
in customer transactions 
for the Pilot Group 
2187.5 
0 
-2187.5 
-4375 
-6562.5 
-8750 
-6,464 
697 
Control Group Pilot Group
The Results 
37 
18% 
14% 
11% 
7% 
4% 
0% 
4.7% 
higher 
Pilot Group Control Group 
2013 Recovery 2014 Recovery 
2.4% 
lower 
Higher Post-Easter Sales Recovery
The Results 
38 
30x 
ROI* 
Clear ROI on Facebook Ad Spend 
Spend Revenue 
*The top two positive outliers were removed from the pilot group this ROI analysis
The Response 
39 
“MomentFeed’s platform made it easy for us to produce real 
business results through localized ads. It's easy to assume that 
localized marketing would be impactful, but until now it's been 
hard to execute at scale, let alone prove. The pilot provided us 
with a clear picture of the return on our Facebook ad spend -- 
including a clear increase in real customer transactions in our 
restaurants. It clearly demonstrated the impact a Facebook ad 
campaign can have when you provide a relevant, local call to 
action to the communities you serve.” 
Ryan Durrett 
Director of Marketing 
OSF International, Inc.
Solving the Local Advertising Challenge 
40 
Challenges Solutions 
Targeting to the individual 
location level 
Closing the loop 
Relevance at scale 
Automated targeting to the individual 
location level drives customers to 
specific points of sale 
Ability to measure and track real 
results including sales, transactions, 
and ROI directly from the 
MomentFeed dashboard 
Dynamic localization of content 
ensures relevance for any audience
MomentFeed Campaigns 
Driving revenue through localized ads 
41
Owning the 
Mobile Consumer 
Derek Browers 
VP, Product 
derek@momentfeed.com

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How Big Brands Can Make Localized Advertising Work for Them

  • 1. How Big Brands Can Make Advertising Work for Them
  • 2. Overview 2 Derek Browers VP of Product • Relevance that drives offline conversion • Closing the loop • Scalable management Goal: Understand the importance of localized marketing and tactics for deploying your own localized
  • 3. Capture unique local audiences for each business location Engage consumers with authentic messages by location Measure marketing performance at each point of sale The MomentFeed Platform PinSync LocalVoice Business Intelligence
  • 4. MomentFeed 4 Engage with local communities Improve customer sentiment/service Drive foot traffic and ROI Increase customer engagement Source locally relevant content Maximize organic reach
  • 5. Relevance that Drives Offline Conversion
  • 6. 6 Why Facebook? Unparalleled Targeting Location Demographics Interests Behaviors Connections Custom Audiences Lookalike Audiences Partner Categories
  • 7. 7 Why Facebook? Unparalleled Reach “The study shows that those aged 25–34 lead the way in smartphone usage, comparing prices, reading reviews, buying products and engaging with brands on social media while in-store.” Facebook is the perfect starting point for a mobile strategy 1.01 billion Facebook mobile users 17% of mobile time spent is on Facebook Omnicom Users are spending 2 hours and 42 minutes a day on mobile devices
  • 8. Compare to Traditional Advertising 8 $32.00 $20.00 $8.00 $7.00 $2.75 $0.75 $0.25 0 10 20 30 40 Newspaper Magazine Radio Cable TV Google AdWords LinkedIn Ads Facebook Ads Cost to reach 1000 people
  • 9. 9 How Brands Use Facebook Today
  • 10. 10 How Brands Use Facebook Today
  • 11. 11 How Brands Use Facebook Today
  • 12. 12 How Brands Use Facebook Today “Clicks don’t matter. There is zero correlation between online clicks and offline ROI.” -Ted Zagat, Facebook
  • 13. How Brands Use Facebook Today • Used to be only a few ways to reach your site - now there are many • The modern path to purchase is across devices, platforms, and sites • Last click ignores the supporting players 13 Last-click attribution models are flawed Customers interact with a brand 4.3 times over a 2 day period before finally making a purchase Roughly 40% of clicks on mobile ads are accidental (Mobile Path to Purchase Study) In 2012 Google studied the purchase path of 3,000 shoppers - all 3,000 took a different path to purchase
  • 14. How Brands Use Facebook Today Clicks 14 = Sales Sales Lift Click-Through Rate Source: Nielsen
  • 15. 15 4 in 5 consumers say they want ads customized to their location Source: Google, Understanding Consumers’ Local Search Behavior, May 2014
  • 16. Local Relevance Equals Revenue 16 Location-Based Ads Lead Consumers to Visit Stores or Make Purchases visited stores / made purchases made unplanned visits to stores / made purchases 32% 19% Source: Google, Understanding Consumers’ Local Search Behavior, May 2014
  • 17. Customers Use Location Information 17 Computer/Tablet Smartphone use local address or phone number use get directions 61% 68% or call button
  • 18. Consumers Say It’s Important 18 73% Think Get Directions is important 78% Think Local Address is important 70% Think Call Button is important 77% Think Phone Number is important Smartphones Computer/Tablet
  • 19. 19 How Brands Use Facebook Today
  • 20. Quantifying the ROI on Ad Spend • Allows brand to market to defined geographic markets • Ability to provide higher quality content • Reduction of wasted impressions 20
  • 22. 3 Strategies to Close the Loop 22 1. Pilot/Control Campaigns 2. CRM-Based Custom Audiences 3. Facebook Conversion Pixel
  • 24. • Use customer lists from a transaction-aware CRM system to build Facebook audiences and measure conversions • Target advertising to people with similar characteristics to your existing customers and prospects Ad Spend 24 CRM-Based Custom Audiences CRM Custom Audiences Ad Platform Store Offline Conversion Consumer Facebook Ad Campaign Transaction Data
  • 25. Facebook Conversion Pixel Drop Facebook’s pixel on location-specific order pages to see if customers that viewed your ad on Facebook went on to place an order online. 25 Ad Platform Spend Facebook Facebook Conversion Pixel Data Campaign Local Order Page Consumer Online Purchase ROI Data
  • 27. What if you could tailor every National Campaigns Today ad to its local audience?
  • 28. 28 Unprecedented Relevance & Reach The Old Spaghetti Factory Hello Salt Lake City! Come try our NEW Italian Sausage Cannelloni for a limited time only. See you soon! - Jeff Murray, GM of the OSF at 189 Trolley Sq. • Segment 1.35 billion consumers at the store level • Launch campaigns targeted to hundreds or thousands of locations at once • Automate content localization for maximum engagement & ROI
  • 29. Welcome to MomentFeed Campaigns 29 Simple, 3-step creation process Objectives that drive real business ROI
  • 30. 30 Localized Advertising Made Simple Real-time audience estimation Preview multiple ad placements
  • 31. 31 Measure ROI in Real Time Drill down to location-level ad performance data Track the value of each ad action Easily compare campaign metrics ROI measurement on each campaign
  • 32. Case Study: The Old Spaghetti Factory
  • 33. Success Story 33 Driving ROI at the Point of Sale Transactions 7,164 more customer transactions Sales Growth 4.7% increase in post-Easter sales growth Localized Facebook Advertising Local Reach 650,000 unique local customers reached ROI 30x on Facebook ad spend The Old Spaghetti Factory used localized Facebook content and targeting in their ads, driving business results in foot traffic and sales
  • 34. The Solution 34 19 pilot locations published localized ads targeted to fans and friends of fans closest to each individual location St. Louis, MO
  • 35. The Results 650,000 Unique Local Customers Reached Across 19 pilot locations, The Old Spaghetti Factory was able to reach more than 650,000 unique Facebook users that lived near one of their restaurants
  • 36. The Results 36 Significantly More Customer Transactions 7,164 Net Gain in customer transactions for the Pilot Group 2187.5 0 -2187.5 -4375 -6562.5 -8750 -6,464 697 Control Group Pilot Group
  • 37. The Results 37 18% 14% 11% 7% 4% 0% 4.7% higher Pilot Group Control Group 2013 Recovery 2014 Recovery 2.4% lower Higher Post-Easter Sales Recovery
  • 38. The Results 38 30x ROI* Clear ROI on Facebook Ad Spend Spend Revenue *The top two positive outliers were removed from the pilot group this ROI analysis
  • 39. The Response 39 “MomentFeed’s platform made it easy for us to produce real business results through localized ads. It's easy to assume that localized marketing would be impactful, but until now it's been hard to execute at scale, let alone prove. The pilot provided us with a clear picture of the return on our Facebook ad spend -- including a clear increase in real customer transactions in our restaurants. It clearly demonstrated the impact a Facebook ad campaign can have when you provide a relevant, local call to action to the communities you serve.” Ryan Durrett Director of Marketing OSF International, Inc.
  • 40. Solving the Local Advertising Challenge 40 Challenges Solutions Targeting to the individual location level Closing the loop Relevance at scale Automated targeting to the individual location level drives customers to specific points of sale Ability to measure and track real results including sales, transactions, and ROI directly from the MomentFeed dashboard Dynamic localization of content ensures relevance for any audience
  • 41. MomentFeed Campaigns Driving revenue through localized ads 41
  • 42. Owning the Mobile Consumer Derek Browers VP, Product derek@momentfeed.com

Notes de l'éditeur

  1. The modern path to purchase is across devices, platforms, and sites. But if you're only looking at the final interaction that happens before a purchase, you might miss some of the most important engagement events with your brand that led to a purchase. Last-click attribution is looking at your marketing with one eye closed, whereas looking at the entire customer journey is seeing it clearly. Last click ignores the supporting players. Crediting just the last click prior to conversion greatly undervalues your digital marketing program. http://www.clickz.com/clickz/column/2241040/3-reasons-to-go-beyond-lastclick-attribution http://www.portent.com/blog/analytics/rip-last-click-attribution.htm http://marketingland.com/offers-local-relevance-biggest-drivers-mobile-ad-clicks-93500
  2. A big focus for us here at MomentFeed has always been the real business results that can be driven through localized marketing.