Presentation on the 311 Service Tracker app developed for Chicago by Code for America in 2012 and how citizen developers can contribute to it.

1. +
Rob Brackett
@mr0grog
rob@codeforamerica.org

2. Rob Angel Ben Jesse

3. Rob Angel Ben Jesse
John (Tolva) Daniel X.

4. Open 311

6. http://311api.cityofchicago.org/open311/v2/
requests/12-01468027.json

8. 31-MAY-2012 31-MAY-2012 31-MAY-2012 31-MAY-2012 7-JUN-2012 15-JUN-2012
Inspection Assigned to C-DOT Inspection Assigned Inspection Assigned
completed completed to Water completed to C-DOT No activities yet
ID: 12-00718044 ID: 12-01006352 ID: 12-01008360 ID: 12-01086526
Type: Sewer Inspection Type: Pavement Inspection Type: Sewer Inspection Type: Pothole
Status: Open* Status: Closed Status: Closed Status: Open
Created: 4-APR-2012 Created: 31-MAY-2012 Created: 31-MAY-2012 Created: 15-JUN-2012
Time

9. Sewer Cave-in
Reported!
31-MAY-2012 31-MAY-2012 31-MAY-2012 31-MAY-2012 7-JUN-2012 15-JUN-2012
Inspection Assigned to C-DOT Inspection Assigned Inspection Assigned
completed completed to Water completed to C-DOT No activities yet
ID: 12-00718044 ID: 12-01006352 ID: 12-01008360 ID: 12-01086526
Type: Sewer Inspection Type: Pavement Inspection Type: Sewer Inspection Type: Pothole
Status: Open* Status: Closed Status: Closed Status: Open
Created: 4-APR-2012 Created: 31-MAY-2012 Created: 31-MAY-2012 Created: 15-JUN-2012
Time

10. Send that over
to CDOT!
31-MAY-2012 31-MAY-2012 31-MAY-2012 31-MAY-2012 7-JUN-2012 15-JUN-2012
Inspection Assigned to C-DOT Inspection Assigned Inspection Assigned
completed completed to Water completed to C-DOT No activities yet
ID: 12-00718044 ID: 12-01006352 ID: 12-01008360 ID: 12-01086526
Type: Sewer Inspection Type: Pavement Inspection Type: Sewer Inspection Type: Pothole
Status: Open* Status: Closed Status: Closed Status: Open
Created: 4-APR-2012 Created: 31-MAY-2012 Created: 31-MAY-2012 Created: 15-JUN-2012
Time

11. Nope! Definitely
a water issue.
31-MAY-2012 31-MAY-2012 31-MAY-2012 31-MAY-2012 7-JUN-2012 15-JUN-2012
Inspection Assigned to C-DOT Inspection Assigned Inspection Assigned
completed completed to Water completed to C-DOT No activities yet
ID: 12-00718044 ID: 12-01006352 ID: 12-01008360 ID: 12-01086526
Type: Sewer Inspection Type: Pavement Inspection Type: Sewer Inspection Type: Pothole
Status: Open* Status: Closed Status: Closed Status: Open
Created: 4-APR-2012 Created: 31-MAY-2012 Created: 31-MAY-2012 Created: 15-JUN-2012
Time

12. Seriously. Needs
to be paved, guys.
31-MAY-2012 31-MAY-2012 31-MAY-2012 31-MAY-2012 7-JUN-2012 15-JUN-2012
Inspection Assigned to C-DOT Inspection Assigned Inspection Assigned
completed completed to Water completed to C-DOT No activities yet
ID: 12-00718044 ID: 12-01006352 ID: 12-01008360 ID: 12-01086526
Type: Sewer Inspection Type: Pavement Inspection Type: Sewer Inspection Type: Pothole
Status: Open* Status: Closed Status: Closed Status: Open
Created: 4-APR-2012 Created: 31-MAY-2012 Created: 31-MAY-2012 Created: 15-JUN-2012
Time

13. By the way, there’s sill a
hole in the ground :
31-MAY-2012 31-MAY-2012 31-MAY-2012 31-MAY-2012 7-JUN-2012 15-JUN-2012
Inspection Assigned to C-DOT Inspection Assigned Inspection Assigned
completed completed to Water completed to C-DOT No activities yet
ID: 12-00718044 ID: 12-01006352 ID: 12-01008360 ID: 12-01086526
Type: Sewer Inspection Type: Pavement Inspection Type: Sewer Inspection Type: Pothole
Status: Open* Status: Closed Status: Closed Status: Open
Created: 4-APR-2012 Created: 31-MAY-2012 Created: 31-MAY-2012 Created: 15-JUN-2012
Time

14. http://311api.cityofchicago.org/open311/v2/
requests/12-01468027.json

15. http://311api.cityofchicago.org/open311/v2/
requests/12-01468027.json?extensions=true

22. https://github.com/codeforamerica/srtracker/

23. THE ROADMAP

24. FEATURES
Service Request Creation
Maps!
Embeddable Service Requests
Full Text Search
RSS
SMS Updates
Handle Duplicates
More Generalized (can other cities use it?)

25. BUGS

26. y!)
o da
(T 16
23 er
y4 er mb
ar ob ve
a nu ct No
J O

27. https://github.com/codeforamerica/srtracker/

30. Thanks!