2.  Mail which comes into the business
 It can be received through the post, facsimile or
by e-mail
STEPS
1. Open as normal
2. Scan onto PC or Network
3. Copy or sort to employee mail boxes
4. Shred Originals

3.  This is mail sent out of the building
 It can be sent by Royal Mail, facsimile or by e-
mail
STEPS
1. Collect mail from departments
2. Check for signatures & enclosures
3. Insert mail into envelopes
4. Weigh & frank mail
5. Dispatch mail

4.  Folding/inserting machine
 Photocopier
 Date stamp
 Latter opener
 Shredder
 Weighs or scales
 Franking machine

5. A remittance is money received in the post
 When a letter is received, record any
remittances in the Remittance Book
 Check that the amount stated in the letter
matches the amount received
 Any discrepancy should be reported to the
Mail Room Supervisor
 Pass the remittance and the remittance book to
the chief cashier who will be responsible for
any further action.

6.  Broken seal
 Unusual smell
 Bulge in package
 No return address
 Stains or discolouring on packaging