1ST International Conference on Emerging and Future Information Communication Technologies
(ICEFICT 2011)
CLOUD COMPUTING: IMPROVING
ORGANIZATIONAL AGILITY
August, 2011

1ST International Conference on Emerging and Future Information Communication Technologies
(ICEFICT 2011)
CLOUD COMPUTING: IMPROVING
ORGANIZATIONAL AGILITY
By Andrew N. Mutua
ABSTRACT:
Application development has evolved from client-based architecture to the now lighter, more
favored web-based architecture. Organization have moved from silo-ed, disparate and
distributed nature of their computing resources to a more consolidated, centralized structure
and operating model. Software is now been retailed not as a product but as a service. The
current definition and understanding of ownership is gaining a whole new dimension with
the advent of Cloud Computing and other related services.
This paper seeks to define what Cloud Computing is, what it portents for the future based
on the trends and the evolution of the contemporary organization. What are its pros and
cons? We also look at the question of security and how the new organization will look after
the adoption of cloud computing.

EXECUTIVE SUMMARY
The IT Industry has gone through various eras or stages of evolution since its formation,
about 60 or so years ago. We’re once again at the cusp of yet another redefining era. It
started off with the mainframe; it later advanced on to distributed computing then more
recently the client server and now with the ubiquitous Internet we now have Cloud
Computing.
These transformations have been, in reality, a response to business demands.
The need for:
 Reduced Total Cost of Ownership1,
 Shorter procurement lead times and project cycles
 Improved responsiveness and agility
 Cost-effectiveness in IT operations and Management
Cloud Computing presents a compelling business model which has the potential to address
these inefficiencies and overall improve service delivery. Businesses will be able to pay and
measure for only IT resources they consume, increase or decrease their usage to match
requirements and budget constraints by leveraging the shared infrastructure and economies
of scale.
This paper defines what Cloud Computing is, why the move to Cloud Computing and its
value proposition, what are the challenges and finally the way forward.
1
Total Cost of Ownership is analysis of the total cost of acquisition and operating costs

CONTENTS
EXECUTIVE SUMMARY .................................................................................................................................. 3
CONTENTS .................................................................................................................................................... 4
A. Introduction ............................................................................................................................................. 5
1. Defining Cloud Computing ................................................................................................................ 5
2. Deployment Models: ......................................................................................................................... 5
3. Service Models: ................................................................................................................................... 6
B. Why Cloud Computing? ............................................................................................................................ 6
C. The Challenges ........................................................................................................................................ 7
D. Conclusion- The Way Forward .................................................................................................................. 8
E. REFERENCES ........................................................................................................................................ 9

A. Introduction
The understanding and definition of cloud computing is wide and varied. However, more
broadly cloud computing describes a shift from the traditional dedicated IT architecture and
in-house sourcing models to more of treating IT as a service with the ability of dynamically
increasing or decreasing capacity to match usage needs. This could be IT services sourced
internally by leveraging on shared or pooled infrastructure or externally sourced from a
hosting service provider.
1. Defining Cloud Computing
The National Institute of Standards and Technology (NIST)2 defines cloud computing as “a
model for enabling convenient, on-demand network access to a shared pool of configurable
computing resources (e.g. networks, servers, storage, applications and services) that can
be rapidly provisioned and released with minimal management effort or service provider
interaction.”3 NIST has also identified five key characteristics of cloud computing: on-
demand service, broad network access, resource pooling, rapid elasticity and measured
service4.
NIST defines four deployment models and three service models. They are as follows:
2. Deployment Models:
Private cloud: The cloud infrastructure is operated solely for an organization. It may be
managed by the organization or a third party and may exist on premise or off premise.
Community cloud: The cloud infrastructure is shared by several organizations and supports
a specific community that has shared concerns (e.g. mission, security requirements and
policy and compliance considerations). It may be managed by the organizations or third
party and may exist on premise or off premise.
Public cloud: The cloud infrastructure is made available to the general public or a large
industry group and is owned by an organization selling cloud services
Hybrid cloud: The cloud infrastructure is a composition of two or more clouds (private,
community or public) that remain unique entities but are bound together by a standardized
2
http://www.nist.gov/itl/cloud/upload/cloud‐def‐v15.pdf
3
http://www.nist.gov/itl/cloud/upload/cloud‐def‐v15.pdf
4
http://www.nist.gov/itl/cloud/upload/cloud‐def‐v15.pdf

or proprietary technology that enable data and application portability (e.g. cloud bursting for
load-balancing between clouds)
3. Service Models:
Cloud Software as a Service (SaaS): The capability provided to the consumer is to use that
provider’s applications running on a cloud infrastructure. The applications are accessible
from various client devices through a thin client interface such as a web browser (e.g. web-
based email). The consumer does not manage or control the underlying cloud infrastructure
including network, servers, operating systems, storage or even individual application
capabilities with the possible exception of limited user-specific application configuration
settings.
Cloud Platform as a Service (PaaS): The capability provided to the consumer is to deploy
onto the cloud infrastructure consumer-created or acquired applications created using
programming languages and tools supported by the provider. The consumer does not
manage or control the underlying cloud infrastructure including network, servers, operating
systems, or storage but has control over the deployed application and possibly application
hosting environment configurations.
Cloud Infrastructure as a Service (Iaas): The capability provided to the consumer is to
provision processing, storage, networks and other fundamental computing resources where
the consumer is able to deploy and run arbitrary software, which can include operating
systems and applications. The consumer does not manage or control the underlying cloud
infrastructure but has control over the operating systems; storage, deployed applications
and possibly limited control of select networking components (e.g. host firewalls).
B. Why Cloud Computing?
The traditional IT infrastructure is complex and inflexible to keep up with new applications
and service demands of an increasingly distributed and mobile workforce who have a low
tolerance for downtime. These limitations and more result in slow rollout of critical
applications and services, unpredictable system integration, poor operation visibility and
control and constrained resources.
These inefficiencies negatively impact on any business’ ability to serve its customers or run
its operations.
Cloud Computing offers a compelling value proposition worth consideration by any business
facing these and other concerns within its operations.

The benefits offered from a shared pool of computing resources are:
 Lower startup costs- Low capital expenditure because one does not need to
purchase software license or hardware
 Quicker time to value or to market- there’s no initial investment in infrastructure build
up; one needs to only sign up for subscription of a pay-per-use service
 Reduced operational overheads- spend less money “keeping the lights on” in
operational costs and spend more on innovation
 Elastic scalability – one can scale up or down depending with the demand or budget
constraints
 Agility and Investment protection – one can easily change direction without being
tied to hardware and software investment costs
 Value Adding IT- IT has more time to concentrate on innovation and not been tied on
day-to-day administration
 Standardized IT- provide a common IT backbone, ensuring you have uniformity
across the entire organization
C. The Challenges
Although Cloud Computing holds a lot of promise for transforming IT service delivery to
significantly reduce cost of ownership and improve overall responsiveness and agility, it
does present some challenges. This includes:
 The Security and Privacy of sensitive data that is migrated to the cloud
 Lack of Standards impedes interoperability and consistency between different cloud
vendors which could create a lock-in scenario or complicate integration
 Regulatory and Compliance concerns particularly when there’s mismatch between
the vendor and organization’ compliance and regulatory policies.
 Reliability of cloud services as well as vendor viability, especially given the relative
immaturity of the market segment and many of its participants

D. Conclusion- The Way Forward
Cloud Computing is still in the very early stages of development, with most activity being
driven by early adopters. The related challenges, especially those pertaining to security,
privacy, regulatory compliance and interoperability are causing considerable variation in the
extent to which different organizations are adopting cloud-based initiatives.
However, a recent survey by Gartner5, a research firm, revealed that cloud computing rates
as the second highest technology priority 2010, behind only virtualization. International Data
Corporation (IDC) estimated, in 2008, that just 4% of worldwide IT spending ($16 billion)
was allocated to public cloud computing services. By 2012 IDC forecasts those type of
services will account for 9% ($ 42 billion) of worldwide IT spending (see Figure 1)6.
Figure 1
5
Press release,”Gartner EXP Worldwide Survey of Nearly 1,600 CIOs Shows IT Budgets in 2010 to be at 2005
Levels”, January 19, 2010
6
IDC White Paper: Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed and Cost,
April 2009

E. REFERENCES
Vivek Kundra, U.S. Chief Information Officer (2011). “Federal Cloud Computing Strategy” 8
February
(US Government Chief Information Officer, http://www.cio.gov/documents/Federal-Cloud-
Computing-Strategy.pdf)
Ranjith Ramakrishnan, (CUMULUX, What is Cloud Computing? What does it mean to
Enterprise?)
(CUMULUX, http://www.cumulux.com/)
Citrix Systems White Paper, Is your load Balancer Cloud Ready? : How NetScaler helps
enterprises achieve cloud computing benefits
(Citrix,
https://images01.insight.com/media/pdf/0311Whitepaper2NetScalerIsYourLoadBalancerClo
udReady.pdf)
Mary Johnston Turner; Frank Gens (2009). IDC White Paper: Cloud Computing Drives
Breakthrough Improvements in IT Service Delivery, Speed and Cost, Sponsored by IBM,
April
(IDC, http://resources.idgenterprise.com/original/AST-
0035107_Cloud_Computing_Drives_Break_through_Improvements_in_IT_Service_Delivery
_Speed_and_Costs.pdf)