SlideShare a Scribd company logo
1 of 8
Social Intelligence(Do as I do) www.mzinga.com | November 2010
Introductions Navdeep Alam Mzinga Director of Data Architecture @yoshinav nav@mzinga.com
Social ROI Social media Business results
What is Social Intelligence? + Social behaviors social gaming dynamics (It enables continual, repeated ROI)
Let’s consider an example.
Me Community Susan Derek Community
Social intelligence dynamics Social interactions Persistent expansion Social ROI Community Business Processes More precise personalization Socialintelligence
Thank You! Navdeep Alam Mzinga Director of Data Architecture @yoshinav nav@mzinga.com

More Related Content

More from Mzinga

The Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocialThe Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocial
Mzinga
 
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Mzinga
 
Creating Social Business Experiences
Creating Social Business Experiences Creating Social Business Experiences
Creating Social Business Experiences
Mzinga
 
Creating A Training Digital Nervous System
Creating A Training Digital Nervous SystemCreating A Training Digital Nervous System
Creating A Training Digital Nervous System
Mzinga
 
Turn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business IntelligenceTurn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business Intelligence
Mzinga
 
Invigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social LearningInvigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social Learning
Mzinga
 
Social Learning Innovation
Social Learning InnovationSocial Learning Innovation
Social Learning Innovation
Mzinga
 
Master fi serv_deck
Master fi serv_deckMaster fi serv_deck
Master fi serv_deck
Mzinga
 
Social Search
Social SearchSocial Search
Social Search
Mzinga
 
Social CRM DeMystified: The Business & Customer Benefits
Social CRM DeMystified: The Business &  Customer Benefits Social CRM DeMystified: The Business &  Customer Benefits
Social CRM DeMystified: The Business & Customer Benefits
Mzinga
 
Marketing Communications Webinar
Marketing Communications Webinar Marketing Communications Webinar
Marketing Communications Webinar
Mzinga
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning Strategy
Mzinga
 
Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2
Mzinga
 
3 Winning Lessons
3 Winning Lessons3 Winning Lessons
3 Winning Lessons
Mzinga
 
Embracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseEmbracing Social Learning Across The Enterprise
Embracing Social Learning Across The Enterprise
Mzinga
 

More from Mzinga (20)

OmniSocial Engaged for Social Customer Support
OmniSocial Engaged for Social Customer SupportOmniSocial Engaged for Social Customer Support
OmniSocial Engaged for Social Customer Support
 
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
 
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by MzingaWorldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
 
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions - "The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
 
The Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocialThe Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocial
 
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
 
Creating Social Business Experiences
Creating Social Business Experiences Creating Social Business Experiences
Creating Social Business Experiences
 
Creating A Training Digital Nervous System
Creating A Training Digital Nervous SystemCreating A Training Digital Nervous System
Creating A Training Digital Nervous System
 
Turn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business IntelligenceTurn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business Intelligence
 
Invigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social LearningInvigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social Learning
 
Social Learning Innovation
Social Learning InnovationSocial Learning Innovation
Social Learning Innovation
 
Master fi serv_deck
Master fi serv_deckMaster fi serv_deck
Master fi serv_deck
 
Using Social Intelligence to Help Shape Customer Relationships & Drive ROI
Using Social Intelligence to Help Shape Customer Relationships & Drive ROIUsing Social Intelligence to Help Shape Customer Relationships & Drive ROI
Using Social Intelligence to Help Shape Customer Relationships & Drive ROI
 
Social Search
Social SearchSocial Search
Social Search
 
Social CRM DeMystified: The Business & Customer Benefits
Social CRM DeMystified: The Business &  Customer Benefits Social CRM DeMystified: The Business &  Customer Benefits
Social CRM DeMystified: The Business & Customer Benefits
 
Marketing Communications Webinar
Marketing Communications Webinar Marketing Communications Webinar
Marketing Communications Webinar
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning Strategy
 
Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2
 
3 Winning Lessons
3 Winning Lessons3 Winning Lessons
3 Winning Lessons
 
Embracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseEmbracing Social Learning Across The Enterprise
Embracing Social Learning Across The Enterprise
 

Recently uploaded

Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
vu2urc
 

Recently uploaded (20)

Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
 
A Call to Action for Generative AI in 2024
A Call to Action for Generative AI in 2024A Call to Action for Generative AI in 2024
A Call to Action for Generative AI in 2024
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
 
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024
 
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxThe Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptx
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
 

Social Intelligence