It's never too late to make a New Year’s Resolution. In this webcast, we show you: The importance and value of regular reporting How to make reporting an easy and automated task Which reports are used by top-growth MSPs to quickly quantify the value of the services they offer Which reports can help position your organization as a “Trusted Advisor” and the go-to for all things IT What you should be looking for in a reporting solution How reporting can help your customers meet regulatory and compliance requirements

1. Resolve to Keep in Touch
Quantify Your Value for Customer
Retention and Business Growth
© 2014 N-able Technologies, Inc. All rights reserved.

2. Agenda
• Why keep in touch?
• What is most effective method?
• Demo!
• Q&A
© 2014 N-able Technologies, Inc. All rights reserved.

3. Becoming a Trusted Advisor
• The ideal go-to relationship.
• Always top-of-mind.
• Ongoing repeat business.
• The first choice when they need something new.
• Exposure to new IT problems.
• Referrals.
Protection from competition through relationship.
© 2014 N-able Technologies, Inc. All rights reserved.

4. How do you Get There?
• Trust and value.
• If the customer sees everything working – do they attribute
that to the MSP?
• Do they know what problems have been avoided?
• Regular check-ins are vital! Professional reports add value.
• The following back-ups were completed….
• The following patches were applied….
• X% of machines are currently up-to-date
• These tickets were closed in X time…
• Breakdown of current disk usage reveals….
• Our technicians completed the following
tasks….
© 2014 N-able Technologies, Inc. All rights reserved.

5. Report & Discuss
• Reports give you a regular talking point.
• Show what you’ve done, and discuss what’s next.
• Keep the relationship current.
• Many MSPs and IT service providers said they are providing
this information manually or compiling from separate
systems (Word, Excel, etc.).
• N-able Partners say they can spend ½ -3 hours per
client/month to produce reports.
• If you have 100-200 clients – you are dedicating over one
week a month to reports!
© 2014 N-able Technologies, Inc. All rights reserved.

6. The High Cost of Not Reporting
• Many IT providers choose not to do reporting at all, citing the
high cost and intense effort.
• In some cases, they deploy techs on site to further the
relationship and “show” the work. This is an expensive and
non-optimal solution.
• There is a better way.
© 2014 N-able Technologies, Inc. All rights reserved.

7. Automated Reporting
• “Trusted Advisor” reports highlight crucial IT insights.
• Provide regular touch points.
• Out-of-the-box & easily customizable reports allow you to
tell the story you need to tell.
• Integrate data across systems (N-able and PSA)
• Retains data for compliance requirements
© 2014 N-able Technologies, Inc. All rights reserved.

8. Demo
Top Reports Recommended by N-able Partner Development Specialists:
• The Executive Summary Report
• Capacity Planning Report
• AV Status Report
• Ticket Summary Report
• Network Assessment Report
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

9. Questions?
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

10. Thanks for Attending
• Questions? sales@n-able.com
• Sign up for a free trial at N-able.com.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

11. Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive
property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s
trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All
other trademarks or works mentioned herein are used for identification purposes only and may
be or are intellectual property of their respective companies. N-able Technologies and
SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.