During 2014-15 the Technical Services department at Auraria Library lost over 1/3 of its workforce due to resignations/retirements. After an organizational assessment it was determined that Technical Services could be more successful, efficient, and communicative if the Acquisitions and Access & Discovery teams were merged to form Resource Management. A combined team would provide a holistic understanding of the Eresources lifecycle, creating the ability to analyze existing workflows and tools to maximize staff efficiencies. This presentation will discuss the creation of Resource Management, how lost positions were rewritten to create new positions, and how the department is looking at retention. Katy DiVittorio, Acquisitions Librarian, Auraria Library Danielle Williams, Periodicals Librarian, University of Evansville Richard Guajardo, Head of Resource Discovery Systems, University of Houston Elena Romaniuk, University of Victoria Libraries Kathy Varjabedian, Los Alamos National Research Library

1. NASIG CONFERENCE
JUNE 10, 2016
KATY DIVITTORIO, ACQUISITIONS LIBRARIAN
KATY.DIVITTORIO@UCDENVER.EDU
• SOMMER BROWNING, HEAD OF RESOURCE MANAGEMENT
• SOMMER.BROWNING@UCDENVER.EDU

2. Auraria Library
University of Colorado Denver
Metropolitan State University of Denver
Community College of Denver

3. Associate Director
Head of Acquisitions
Firm Order
Acquisitions
Specialist
Senior Acquisitions
Manager -
EResources
EResources Acquisitions Specialist
Senior Acquisitions
Manager- Firm &
Serials
(Temporary)
Serials Acquisitions
Specialist
Assessment Coordinator
Physical Handling
Technician
Head of
Electronic Access &
Discovery Services
EResources
Cataloging Librarian
Discovery
Specialist
EResources Access
Manager
Cataloging Specialist
Head of Special Collections
& Digital Initiatives
Special Collections
Librarian
III Systems Administrator
Systems Specialist
(Part-time)
JUNE 2015 TECHNICAL SERVICES

4. Associate Director
Head of Acquisitions
[VACANT]
Firm Order Acquisitions
Specialist
[VACANT]
Senior Acquisitions
Manager -
EResources
EResources Acquisitions
Specialist
Senior Acquisitions
Manager- Firm &
Serials
[VACANT]
Serials Acquisitions
Specialist
[VACANT]
Assessment
Coordinator
[VACANT]
Physical Handling
Technician
[VACANT]
Head of
Electronic Access &
Discovery Services
EResources
Cataloging Librarian
Discovery
Specialist
EResources Access
Manager
Cataloging Specialist
Head of Special
Collections
& Digital Initiatives
Special Collections
Librarian
III Systems
Administrator
Systems Specialist
(Part-time)
Firm Order
Acquisitions Specialist
OCTOBER 2015 TECHNICAL SERVICES

5. ADDITIONAL CHALLENGES
•Transition to new ILS
•New PDA/EBA implementations
•New procurement system
•Renovations – weeding projects, staff moving to temporary offices
•Unsustainable publisher prices, and anticipation of $170k cancellations
next FY

6. TIPS
• Get a stress ball (or seven!)
• Be realistic - some work won’t get done
• Appreciative Inquiry - opportunity for change
• Hire temporary help if possible
• Be open to reevaluating positions

7. REORGANIZATION PLAN
• COMBINE TWO 1/2 TEAMS:
1) ACQUISITIONS AND
2)ELECTRONIC ACCESS & DISCOVERY
3) COLLECTIONS ASSESSMENT
• CREATE NEW TEAM FOR
RESOURCE MANAGEMENT

8. Associate Director
[VACANT]*
JUNE 2016 TECHNICAL SERVICES
*[Head of Resource Management acting
as interim Associate Director]
Head of
Resource
Management*
Acquisitions Librarian
Subscription &
Purchasing Manager
[VACANT]
EResources
Cataloging Librarian
Discovery
Specialist
EResources Access
Manager
Collections Analyst
Serials Acquisitions
Specialist
Firm Order
Acquisitions
Specialist
EResources
Acquisitions
Specialist
Cataloging Specialist
III Systems
Administrator
Special Collections
Librarian
Systems Specialist

9. HIRING PLAN
• Demonstrate value of the work being done
• Anticipate obstacles
• Think about library as a whole

10. BENEFITS OF MERGER
• HOLISTIC APPROACH TO NEW FORMATS OF CONTENT
• OPPORTUNITY FOR NEW EFFICIENCIES WITH
E-RESOURCE MANAGEMENT
• ANTICIPATING POTENTIAL ACCESS & DISCOVERY ISSUES AT THE POINT OF PURCHASE
• MINIMIZING THE TIME BETWEEN PURCHASE AND DISCOVERY
• DEVELOP CROSS-FUNCTION VIEW OF WORKFLOWS
• MAXIMIZE USE OF EXISTING TOOLS TO IMPROVE EFFICIENCIES ACROSS THE SUPPLY
CHAIN

11. NEXT STEPS
• Hold "Stay Interviews"
• Hire people who can adapt to change
• Anonymous Survey

12. TAKEAWAYS
• Don't be afraid to look at retention – why are people leaving?
• Don’t get too comfortable
• View change as opportunity
• Recognize staff who step up

13. THANK YOU!