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UNBOXING ILL
DYNAMIC PARTNERSHIPS BETWEEN
RESOURCE SHARING & TECHNICAL SERVICES
Courtney McAllister
Daniel Library, The Ci...
WHY DOES UNBOXING MATTER?
•Resource management – collections, facilities, &
equipment
•Knowledge is a valuable resource, t...
ILL STAFF = EMBEDDED USERS
•Frequent interaction with
•Collections
•Discovery layers
•Library environment/stacks
•Patterns...
SOME UNBOXING STRATEGIES
•Involve ILL in
•Preservation planning
•Discovery/access systems
•Collection or subscription asse...
BENEFITS
•Unboxing ILL
•Improves responsiveness
•Saves precious time
•Fosters collaborative culture
•Creates Communities o...
THANK YOU!
CMCALLIS@CITADEL.EDU
@LIBRARYLEMUR
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Unboxing ILL: Dynamic Partnerships between Resource Sharing and Technical Services

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Presenter: Courtney McAllister, University of South Carolina: Columbia

Publié dans : Formation
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Unboxing ILL: Dynamic Partnerships between Resource Sharing and Technical Services

  1. 1. UNBOXING ILL DYNAMIC PARTNERSHIPS BETWEEN RESOURCE SHARING & TECHNICAL SERVICES Courtney McAllister Daniel Library, The Citadel University of South Carolina: Columbia
  2. 2. WHY DOES UNBOXING MATTER? •Resource management – collections, facilities, & equipment •Knowledge is a valuable resource, too • ILL practitioners cultivate tacit knowledge •Internalized experience and skills that are rarely codified or incorporated into formal documentation.
  3. 3. ILL STAFF = EMBEDDED USERS •Frequent interaction with •Collections •Discovery layers •Library environment/stacks •Patterns of user requests and needs •Don’t let their observations fall through the cracks
  4. 4. SOME UNBOXING STRATEGIES •Involve ILL in •Preservation planning •Discovery/access systems •Collection or subscription assessment •Service desks •Internal knowledgebase (i.e. LibAnswers, Google forms)
  5. 5. BENEFITS •Unboxing ILL •Improves responsiveness •Saves precious time •Fosters collaborative culture •Creates Communities of Practice •Enhances use of existing knowledge assets
  6. 6. THANK YOU! CMCALLIS@CITADEL.EDU @LIBRARYLEMUR

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