Change management is the process, tools, and techniques to manage the people side of change to achieve the required business outcome. Source: http://www.ndimdelhi.org/

1. BEFORE IMPLEMENTING
QUESTIONS
TO ASK
IN ORGANISATIONS
CHANGE **
6
PRESENTED BY NEW DELHI INSTITUTE OF MANAGEMENT

2. It is easy to understand the
concept of Change
Management. Let’s take a look
at Prosci’s definition:
“Change Management is the application of a structured
process and set of tools for leading the people side of
change to achieve a desired outcome.”

3. But once change implementation has
started, things can get so stressful.
“Any change, even a change for the better, is always
accompanied by drawbacks and discomforts.”
Arnold Bennett

4. Many employees resist change
because of many reasons.
Changes
to routines
More work Fear of job loss
Incompetence for
new tasks
Unhealthy
communication
Fear of
the unknown

5. But change
is important.
Companies may lose their
competitive edge if they can’t
meet the changing needs of
their customers.
“It is not the strongest
of the species that
survive, nor the most
intelligent, but the
one most responsive
to change.”
Charles Darwin

6. FAIL
Source: The New Yorker
In 2007, Nokia was earning more than 50% of all the
profits in the mobile-phone industry. Unfortunately, it
underestimated how important the transition to
smartphones would be.
Remember Nokia’s failure to keep
connecting people?

7. FAIL
Source: Wikipedia
In 1976, Kodak had a 90% market share of photographic
film sales in the United States. It started struggling
financially when it failed to keep up with digital
photography.
Kodak moments have become
selfies.

8. FAIL
Source: Wikipedia | US News
In 2004, Blockbuster had more than 9,000 video rental
stores. Unfortunately, its retail outlets became outdated
with video streaming through computers and phones.
No more Blockbuster nights

9. So if you want your business to keep going,
remember this:
Growth comes with
changes.

10. Successful change management
entails a lot of planning.
Here are 6 questions to help you plan for
change management in your organization.

11. 1 WHY IS THE CHANGE NECESSARY?
Explain the wake up call and the possible
outcome if the organization doesn’t change.
Common
Reasons for
Change
- USE THIS PRESENTATION TEMPLATE -
POLITICS
SOCIAL CHANGES
TECHNOLOGICAL ADVANCES
ECONOMIC STATUS
CHANGE IN POLICIES AND PROCEDURES
RESTRUCTURING OPERATIONS
MERGERS
NEW COMPANY PROGRAMS

12. 2 WHAT ARE YOUR GOALS FOR THIS CHANGE?
Define your vision and provide a roadmap
for your employees.
JAN FEB MAR APR MAY JUNE JULY AUG SEP OCT NOV DEC
1st Stage
Jan - Feb
2nd Stage
Mar - May
3rd Stage
Jun - Jul
4th Stage
Aug - Sep
5th Stage
Oct - Dec
Project
Kick off Milestone 1 Milestone 2 Milestone 3 Project Close
- USE THIS PRESENTATION TEMPLATE -

13. 3 HOW WILL YOU EQUIP EMPLOYEES FOR THE CHANGE?
Assess and provide what employees need
to be ready for the change. They might
need training, orientation, new tools,
follow-up meetings, support from
supervisors, etc.

14. 4 HOW WILL YOU MOTIVATE EMPLOYEES TO TAKE PART IN THE CHANGE?
Listen to employees’ concerns, feedback
and ideas. Identify reasons for resistance
and invite them to dialogue.
- USE THIS PRESENTATION TEMPLATE -

15. 5 HOW WILL YOU REWARD EMPLOYEES FOR PARTICIPATING IN THE CHANGE?
Be generous in giving a pat on the
back and remember to
communicate small victories.
Source: eSkill
Look into performance incentives as well.
Performance can improve by 15% with reward
offers, and by 27% if employees are rewarded
again to continue performing well.

16. 6 HOW WILL YOU COMPLETE CHANGE IMPLEMENTATION?
Use the momentum
to implement final
changes
Keep communicating
the effects of the
changes
Incorporate the
changes to
organizational culture

17. Get ready for the next change!
Only the wisest and stupidest of men never change.
- Confucius -

18. THANK YOU