The document discusses NGA's HR cloud accelerators, which are mobile apps built on SAP Hana Cloud Platform to extend SAP SuccessFactors solutions. The accelerators include apps for managing HR requests and cases. They are designed to streamline HR processes, improve the employee experience, and reduce call volumes to HR service centers. Implementation examples from a banking customer show benefits like 60-70% reduction in calls through use of the request management app.

1. Copyright NGA Human Resources. All rights reserved.
Speed Up your Business-Focused Cloud
Journey with
NGA Cloud Accelerators
1

2. The business value of extensions built on the Hana Cloud
Platform for Successfactors
Eduard Kaussner, VP Business Development ISV Ecosystem EMEA/MEE
April 21, 2016

3. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 3
S/4 HANA and SAP HANA Cloud Platform are THE Enablers
for Simplification and Innovation in the Digital Era
Run Simple on a
SOLID
CORE
AGILE
INNOVATION
on SAP HANA
Cloud Platform
Enabled
ECO-
SYSTEM
SAP HANA Cloud Platform
Business Network
SAP PartnerEdge for Application Development
300+ partners developing on HCP
x00’s partner HCP apps in SAP HANA AppCenter

4. 4© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Digital Enterprise Platform

5. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 5
You Can with SAP HANA Cloud Platform
Empower
the Line of
Business
Connect Your
Enterprise to the
Digital Economy
Deliver Open,
Agile, Flexible
Apps
Personalize S/4
HANA for New
Business Needs

6. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 6
MORE DETAILS
hcp.sap.com
What Capabilities are in the Platform?
Everything you need to Extend, Integrate, and Build

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SAP’s Cloud Application Extensions Strategy for Partners
 SAP HANA Cloud Platform is the center piece of
SAP‟s application extension strategy in the cloud
 SAP is dedicated to build, enable and nurture a
rich application ecosystem on the SAP HANA
Cloud Platform

8. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 8
SAP HANA Cloud Platform: Proven. Reliable. Affordable.

9. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 9
SuccessFactors HCM Suite + HCP Extensions for SuccessFactors
Extend

10. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 10
SAP & NGA for HCP: Partnering with an HR Leader
• Strong Partnership between SAP & NGA since years
• Deep integration of core teams and executives to align roadmap and
strategy
• Co-innovation to develop suite of HCP Apps for SuccessFactors
• Close collaboration during go live to ensure successful customer
projects

11. Copyright NGA Human Resources. All rights reserved.
NGA Innovations in Cloud
Innovative Cloud-Based Mobile-
Enabled HR Apps
11

12. Copyright NGA Human Resources. All rights reserved.
NGA Enterprise Offerings
HR & Payroll Outsourcing
BPO & BPaaS
Digital HR
OnPremise & Cloud
• Planning & Roadmap
• Employee Centric Design
• Implementation &
Integration
• Change management
• Continuous Improvement
• Configuration
Management
• Integration Management
• Security Management
• Reporting Management
• Release Management
• Payroll Provisioning
• Payroll Processing
• Managed Payroll
Services
• Workforce
Administration & Data
Management Services
• Comprehensive
Services

13. Copyright NGA Human Resources. All rights reserved.
NGA & SuccessFactors
SAP BPO
partner since
1994
SuccessFactors
BPO
partner since
2012
Certified Cloud
Consultants
175+
Successful
Cloud
Implementations
300+
Proven track
record in
49countries
6m+employees served on NGA-
installed HR systems
Over 150 HR BPO customers
Working with
8,500employees in 35 countries
1,000+HR system implementations
523m £835m $ FY2013 revenue
145+
Providing HR &
Payroll services in
8
HR
platforms
on which
NGA can
deliver HR
services251 out of 5
of Fortune 500 companies
countries
languages
spoken in our
HR service
delivery centers

14. Copyright NGA Human Resources. All rights reserved.
Analyst Recognition in SuccessFactors Area
14
SuccessFactors Services: design, build, test, maintain, run
HfS Research BluePrint Report for SuccessFactors Services, 2016

15. Copyright NGA Human Resources. All rights reserved. 15
Next Generation Workforce

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A Selection of Recent Disruptions in HR Marketplace
• Consumerized HR technology: think employee
tools with human centered design, not HR
tools
• The “appification” of everything: mobile apps
as a new HR platform
• New software categories: collaboration, agility,
feedback, engagement, and culture
management
• Increased focus on digital workplace strategy
to company's target state capability model
• HR as a Service
• Lower operational cost
16

17. Copyright NGA Human Resources. All rights reserved.
Innovations @ NGA Human Resources
17
• NGA has deep expertise and skill in creating and driving
innovation around SAP Intellectual Property (IP). We have
demonstrated this with HR Accelerators that enable faster, more
secure and more efficient deployment of SAP HCM.
• Today NGA has worked directly with SAP product development
teams to create our first set of Cloud Accelerators, launched in
October 2015.
• NGA Cloud Accelerators are designed to be robust, withstand
SAP release cycles, and effectively integrate a variety of data
sources, including core HR systems, case management solutions,
and payroll.
• We focus on functionality that makes it simple to engage with
workforce :
•Extends self-service with a mobile user experience
•Innovate in cloud world with creative mashups of processes and
applications
•Seize the white space

18. Copyright NGA Human Resources. All rights reserved.
What are NGA HR Cloud Accelerators?
• They are NGA mobile-enabled apps, designed to
fill out white space in SAP HCM and SuccessFactors
solutions
• They are NGA‟s innovation in HR marketplace, built
on the ground of decades of experience in HR
consulting & HR technology. This unique HR
knowledge allow us to detect and anticipate
widespread customers‟ HR needs
• They are developed on SAP Hana Cloud Platform
• They are based on SAP FIORI UX design patterns
18

19. Copyright NGA Human Resources. All rights reserved.
HR Cloud Accelerators
NGA’s HR Cloud Accelerators is a set of tools to help clients deploy and
integrate cloud HR more quickly . They simplify the implementation,
configuration and integration of Employee Central, SuccessFactors’ next-
generation core HR system
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HRCloudAccelerators
HR Request Central
Enabling instant access to HR request & workflow status
Case Management Central
Integrated view in HRIS on your HR tickets
Employee Central Fast Track
Roadmap to an efficient deployment of Employee Central

20. Copyright NGA Human Resources. All rights reserved.
Easily Accessible Innovation
20
• NGA Cloud Accelerators are available on SAP Store and SAP App Store
• SAP App Centre Home page- Link
• SAP Store - Link

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Business Challenges – HR Tickets Management
21
How can I structure
the communication
between the
employee and the
HR Service Center?
How can I give
employees an
instant view on the
ticket status?
How can I enforce
Employee Central
as the unique
portal for all HR
related activities ?
How can I reduce
phone calls and
mails to the HR
Service Center?

22. Copyright NGA Human Resources. All rights reserved.
Case Management Central
22
Case Management Central – a unified employee inbox -
integrates in a single tile, core HR functionality with HR case
management tools, enabling end-to-end visibility of HR tickets and
case history, as well as collaboration to accelerate case
resolution.
HR Cloud Accelerator and add-on to

23. Copyright NGA Human Resources. All rights reserved.
Solution Features
23
Supporting all HR processes for
employees, managers & HR partners
• Supporting all HR processes
activated in your HRIS
• Able to create and track your tickets
with self-service (unified employee
inbox)
• Documents can be easily attached
to the ticket and logged
• Instant employee view of tickets and
easy accessible in a few clicks
Designed for desktop, mobile and
tablet
• Cloud-based app
• Multilingual interface
• Supporting Android, iOS, Windows
• Runs with a modern browser
(Chrome, Firefox, Internet Explorer,
etc)
• Launch in Employee Central via tile
Optimized HR Shared Service Center
interaction
• Self-service tool, fast creation and
tracking of tickets
• Full overview of „My HR Tickets‟
Compatible with SuccessFactors
Employee Central
• State-of-the-art SAP Hana Cloud
Platform in SAP data centers
• Supporting SuccessFactors
Employee Central
• Adding a „My HR Tickets‟ tile to
SuccessFactors Employee Central

24. Copyright NGA Human Resources. All rights reserved.
Business Challenges – HR Workflows
24
How can I reduce
the # of call in my
HR Service
Center?
How do I free up
resources for more
strategic HR
tasks?
How do I
consolidate
workflows in
heterogenous HR
Landscape and
enable a unified
Inbox.
How do I enable
employee
collaboration and
engagement.

25. Copyright NGA Human Resources. All rights reserved.
HR Request Central
25
HR Request Central gives employees direct visibility into the
status of their HR requests & workflows. It provides a better
employee experience and removes the need to check for workflow
status updates with the HR Service Center.
HR Cloud Accelerator and add-on to

26. Copyright NGA Human Resources. All rights reserved.
Solution Features
26
Supporting all HR processes for
employees, managers & HR partners
• Supporting all HR processes
activated in your HRIS
• Able to track requests
• Raised About Me (employees)
• Raised By me (employees)
• For My Team (manager)
• For My Team (HR partner)
Designed for desktop, mobile and
tablet
• Cloud-based app
• Multilingual interface
• Supporting Android, iOS, Windows
• Runs with a modern browser
(Chrome, Firefox, Internet Explorer,
etc)
• Ability to launch in Employee Central
via tile
Optimized HR Service Center
interaction
• Self-service tool
• Up to 60% less calls
• Efficient completion of HR requests
by analysing the trail of the process
and potential bottlenecks
• Logged interactions and approvals,
accessible in a few clicks
Compatible with SAP HCM &
SuccessFactors
• State-of-the-art SAP Hana Cloud
Platform in SAP data centers
• Supporting SAP OnPremise and
SuccessFactors Cloud technology
• Gateway and Cloud connector for
SAP OnPremise included

27. Copyright NGA Human Resources. All rights reserved.
The Business Case for Cloud Accelerators
Monetary
• Fewer HR service agents
• Reduced call volumes and queries (70-80% data from a
customer)
• Rationalized HR Service Centre costs
• ROI: accelerated adoption of Employee Central and other
cloud applications
• Legally compliant: structured communication between
employees and HR
• All the advantages of cloud: no new hardware, support
teams required
27

28. Copyright NGA Human Resources. All rights reserved.
The Business Case for Cloud Accelerators
User Experience
• Responsive design
• Works on phones, tablets and desktops
• Improved employee experience and engagement
• Application managed on state-of-art SAP
datacentres: reliable, scalable and secure.
28

29. Copyright NGA Human Resources. All rights reserved.
Global Banking
Leader
Customer Case
• Customers’ HR challenge:
High volumes of HR tickets and complex workflows
tracking
• Scope:
Deployment of NGA Cloud Accelerators, integrated
with core HR systems
• Technology:
HTML5, REST Services, SAP HANA Cloud Platform
• Customers’ Benefits:
• 60-70% reduction in call volumes and paperwork.
• Increased Employee Engagement by “appification”
• Establish collaboration mindset
• Rationalized Service Centers with less dependency on
time zones.
29

30. Copyright NGA Human Resources. All rights reserved.
Lessons Learnt
1. Cloud HR is not strict “fit-to-standard”
2. SAP Hana Cloud Platform help you go beyond
the standard, enabling the design of
personalized extensions, focused on your
business
3. A worldwide HR leader, as NGA, can
anticipate your HR requirements and meet
your needs through the development of useful
Apps, able to fill out functional white spaces in
your standard solution
4. With NGA Cloud Accelerators you can speed
up and facilitate your move to Cloud HR, while
reducing complexity and cost of managing
your global workforce
LESSONS
LEARNED

31. Copyright NGA Human Resources. All rights reserved.
NGA Resources Center
Monitor your HR Tickets
with HR Request Central
Download the brochure:
http://resources.ngahr.com/hr-request-central
NGA Case Management Central:
Seamlessy Integrate HR Cases &
Tickets with Employee Central
Download the brochure:
http://resources.ngahr.com/case-management-central
Best Practice Processes
And Accelerated Value
with NGA’s EC Fast Track
Download the brochure:
http://resources.ngahr.com/employee-central-fast-track
Are you looking for more information?

32. Copyright NGA Human Resources. All rights reserved.
Contact Us
More questions? Contact us.
Eduard Kaussner - VP Business Development ISV Ecosystem EMEA/MEE, SAP Global
Channels & General Business
Contact me: eduard.kaussner@sap.com
Amit Soni - Global Head Cloud Technologies, Digital HR Services, NGA Human Resources
Contact me: amit.soni@ngahr.com

33. ThankYou
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