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Professional development for practice managers - the impact of peer appraisal

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Professional development for practice managers - the impact of peer appraisal

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Presentation from the Practice Manager Development Conference: Professional development for practice managers - the impact of peer appraisal.

Louise Greenwood Wessex LMC

Presentation from the Practice Manager Development Conference: Professional development for practice managers - the impact of peer appraisal.

Louise Greenwood Wessex LMC

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Professional development for practice managers - the impact of peer appraisal

  1. 1. Peer to Peer Appraisal Louise Greenwood Education, Training & Development Manager Wessex LMCs
  2. 2. Content • What we did • The next steps • How can this help you?
  3. 3. Questions for you • Who ran your last appraisal? • Was your appraisal actually about YOU? • Did you find it beneficial?
  4. 4. Practice Manager Supporters Alex Kimber Karen Jeffries Jane Dawes Nicky Maule Rachel McCready Marie Narang Jenny Partridge Matt Perkins Sue Scott Jayne Tabor
  5. 5. Practice Manager Supporters “It is such a relief to know that the Practice Manager is at the end of an email or telephone call; just the thing a new PM needs. There are some bits of the job that you just can't research, so the experience is invaluable. She was extremely patient and explained things in easy to understand terms so one doesn't feel stupid. She was really reassuring and now I don't feel as intimidated by the role as I did. It is also good to know that when I am feeling that the amount of work us PMs need to do isn't humanly possible, even the most experienced of PMs can have thoughts like that too...phew!”
  6. 6. The Appraisal Project PM Supporters GPFV - Robert Varnham Why? Other LMCs Timing
  7. 7. The Project Progressed 6 weeks!! Recruited & trained 18 PM Supporters across 3 LMCs Recruited 120 PMs as appraisees
  8. 8. ‘Do you feel valued?’
  9. 9. The Appraisal Appraisee sent pre-appraisal form, MSF info and LNA Took between 1.5 and 3 hours – depending on the person!
  10. 10. Appraisees Why did they volunteer to take part? “This a good idea as you need to be a PM to truly understand the challenges of the role” How did they feel before their appraisal? “daunted” “intimated” “ scared” And what did they take away from the process? “ “It gave me new impetus to get motivated again.”
  11. 11. Appraisers How did they feel when asked to run the appraisals? “The coaching has been a revelation in terms of my own development. Challenging and productive in every way”
  12. 12. Feedback “The whole process from start to finish was very easy and clear and very useful. It is definitely something that I would recommend to other Practice Managers.” “Having someone appraising you who knows the job you are doing is invaluable” “Very professional but friendly” “By far the most productive couple of hours I think I have ever spent on my own development. “Best thing I did was to accept the pilot offer”
  13. 13. More PM Training • Supporting the Individual
  14. 14. Vomit on a page!
  15. 15. More PM Training • Supporting the Individual • Supporting the Team
  16. 16. GUIDE Reduce risks, obstacles, constraints Provide tools, training, guidance, coaching, feedback up front Relax control as progress is shown DELEGATE Provide freedom in job methodology Communicate trust and recognition Develop stretch goals, broaden responsibilities, treat as ‘partner’ DIRECT Provide clear briefing, identify motives, develop vision of success Structure ‘quick wins’, train/coach patiently, supervise with frequent feedback and clear expectations EXCITE Identify reason for low will Develop intrinsic motivation, incentives, value alignment Monitor and provide recognition to reinforce positive behaviours High Will Low Will Low Skill High Skill Skill/Will Matrix
  17. 17. More PM Training • Supporting the Individual • Supporting the Team • Supporting the Practice • Managing Up & Moving Forwards • Pick and mix’ approach
  18. 18. IMPORTANT BUT NOT URGENT URGENT & IMPORTANT NOT URGENT & NOT IMPORTANT URGENT BUT NOT IMPORTANT Very Important Not important Not urgent Very urgent Urgent/Important Matrix
  19. 19. GPFV Monies General Practice Development Programme - Practice Manager Funding Purpose To support local initiatives and hard to reach areas To support face to face networking opportunities To support training practice manager appraisers To support practice manager coaching and mentoring
  20. 20. Summary Valuable Time to develop yourself Take up the opportunities
  21. 21. “I felt pretty daunted before my appraisal, maybe because of all that I have on my plate. But I cannot thank you enough. It was just what I needed to challenge my train of thought and to guide me, reinforce what I know I need to do to help ease the pressure and what goals I need to set to make for a better work life balance. I will definitely be looking to do this again next year to see if I have achieved the goals set.”
  22. 22. So what to do now? Ask your CCG/LMC All resources are there to share We may never get this opportunity again
  23. 23. And any questions? Louise.greenwood@wessexlmcs.org.uk Thank you

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