#EdgeTalks
Change Your Power
Power Your Change
November 6, 2015
#EdgeTalks
Céline Schillinger
Head, Innovation &
Engagement
Sanofi Pasteur
@CelineSchill
Jackie Lynton
Head of
Transformat...
#EdgeTalks
NEW POWER, OLD POWER
WHAT’S THE DIFFERENCE
Céline Schillinger
#EdgeTalks
OLD POWER
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
“Old power works like a currency. It is held by few. Once
gained, it is jealously guarded, and the powerful hav...
#EdgeTalks
#EdgeTalks
NEW POWER
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks http://recode.net/2015/05/27/airbnb-is-approaching-one-milllion-guests-per-night/
#EdgeTalks
“Sharing is the Future”
Shared networked assets > Closed assets
More networked minds > Fewer ‘proprietary’ mind...
#EdgeTalks
#EdgeTalks
#EdgeTalks
“New power operates like a current. It is made by many. It is
open, participatory, and peer-driven. It uploads,...
#EdgeTalks
J. Heimans & H. Timms – Understanding “New Power” – HBR December 2014
https://hbr.org/2014/12/understanding-new...
#EdgeTalks
http://www.theguardian.com/sustainable-business/2015/aug/24/protest-movement-failings-i-dont-believe-in-it-anym...
#EdgeTalks
2,500 internal activists
50 countries
A company initiative
#EdgeTalks
BUILDING LEADERS,
WITH NEW POWER
Russell Raath
#EdgeTalks
#EdgeTalks
#EdgeTalks
6
KEY
PRINCIPLES
1. MORE THAN JUST THE C-SUITE
THIS MEANS
GIVING UP CONTROL
#EdgeTalks
2. SOMEONE NEEDS TO START
#EdgeTalks
3. ENCOURAGE (SMART)
RISK TAKING
#EdgeTalks
4. RESULTS AND OUTCOMES
#EdgeTalks
5. PROVIDE SUPPORT
#EdgeTalks
6. GET RID OF WHATEVER DOES
NOT HELP
MAKE THE TOUGH CALLS
#EdgeTalks
1. EVERYONE! INCLUSIVE PARTICIPATION
2. FIND A PLACE TO START
3. ENCOURAGE SMART RISK-TAKING
4. DELIVER RESULTS...
#EdgeTalks
SOME THINK IT’S CHEERLEADING
Jackie Lynton
#EdgeTalksDo something better together….
#EdgeTalks
“The Inconvenient Truth about Change
Management”
“What the leader cares about (and typically bases at least 80%...
#EdgeTalks
“Within any organization, it’s
usually the malcontents and
rebels who are the first to
sense the impending demi...
#EdgeTalks
#EdgeTalks
#EdgeTalks
Movement Leadership – 5 Characteristics
NOT
#EdgeTalks
1. Builds a community around a common purpose.
A broad human appeal or cause.
Getting the rest of the organisat...
#EdgeTalks
Power divided is power shared
2. They mobilise and organise resources:–
Distribute power and leadership
#EdgeTalks
3. Enable people to take action:
ask, plan meticulously.
Makes its easy to take the action
Impress OR Inspire
#EdgeTalks
4. Builds narrative and shares stories that holds
hope, energises and motivates people to be the
drivers of cha...
#EdgeTalks
5. The community finds solutions together
because they understand why it needs to
change and why it’s important...
#EdgeTalks
Some think it’s cheerleading!
The more engaged staff members are, the better the outcomes for patients and
the ...
#EdgeTalks
#EdgeTalks
Discussion
J. Heimans & H. Timms – Understanding “New Power” – HBR December 2014
https://hbr.org/2014/12/unders...
#EdgeTalks
LEVERAGING NEW POWER TO BRING
RESULTS: QUALITY MINDSET
Céline Schillinger
#EdgeTalks
The Challenge
#EdgeTalks
Not the Usual Answers
QUALITY
#EdgeTalks
Tell Me About Change Initiatives
| 56
#EdgeTalks
Photo Alex Proimos
#EdgeTalks
Recipe for
Failure:
• Change as a rational process
• From people who know (top)
to people who don’t (bottom)
• ...
#EdgeTalks
A Movement for Change
Powered by Quality
#EdgeTalks
A Quality Ecosystem
60
Performance
Indicators
Quality
Education
Dual
Organization
External
Visibility
+ Leaders...
#EdgeTalks
Powered by a Social Movement for Change
#EdgeTalks
Teaming Up with John Kotter
#EdgeTalks
A Dual Organization
• Complexity Management
• Layered problem solving
Volunteer Networks
Communities
of Practic...
#EdgeTalks
Combining Enablement and
Motivation
ª A cross function, cross site, social movement approach
ª Leadership and t...
#EdgeTalks
Unleashing the Volunteer Power
#EdgeTalksC. SCHILLINGER - | 66
2,700+
#EdgeTalks
#EdgeTalks
21st Century Leaders
►Get their hands dirty. They don’t delegate
their responsibility for communication, divers...
#EdgeTalks
“For many years, the company has tried
to transform itself, to change – from the
company perspective. For the f...
#EdgeTalks
First Results are Encouraging
Engagement Performance
#EdgeTalks
ENABLING MANY PEOPLE TO DRIVE THE
CHANGE: THE NHS / HORIZONS WORK
Jackie Lynton
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
Over 6,500 people across 40 countries across the
world have taken part
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
#EdgeTalks
Have you/your organization embraced “new
power”?
Please share examples of how you fueled your
change…
#EdgeTalks
LEVERAGING CHANGE MODELS:
THE KOTTER MODEL DEBUNKED
Russell Raath
#EdgeTalks
#1
#EdgeTalks
#2
Dr John Kotter
and
Kotter International
Why
Transformations
Fail
8
Success
Factors
+
4
Behavior
Principles
#EdgeTalks
86
1
CREATE
Sense of
Urgency 2
BUILD
Guiding
Coalition
8
INSTITUTE
Change
4
ENLIST
Volunteer
Army
6
GENERATE
Sh...
HEAD
AND
HEART
WE WANT TO!
vs
YOU HAVE TO.
SELECT FEW
vs
DIVERSE MANY
MANAGEMENT
and
LEADERSHIP
8
Success
Factors
+
4
Behavior
Principles
MYTH #1
THE MODEL IS OUTDATED
- Based on over 40 years applied research
And
- Ongoing field research
- Implementation
- In...
MYTH #2
THE MODEL IS ONLY FOR SMALL CHANGE
- Smaller teams and organizations
- Smaller change initiatives
- Localized chan...
MYTH #3
THE MODEL IS ONLY FOR LARGE
TRANSFORMATIONS
- Smaller teams and organizations
- Smaller change initiatives
- Local...
MYTH #4
THE MODEL IS NOT DIGITAL
- Harnessing more people VS fewer
- Urgency of a Critical Mass
- Engaged participation an...
MYTH #5
THE MODEL IS HIERARCHICAL
- A diverse cross-section of participation
- Yes, leaders start to take action
- But oth...
MYTH #6
THE MODEL IS NOT RADICAL ENOUGH
- More people than ever get to take part
- Non-traditional leaders are encouraged
...
A MODEL THAT:
• CAN SCALE
• IS ADAPTABLE
• IS INTUITIVE
• IS CURRENT
• LEADS CHANGE
• DELIVERS INNOVATION & RESULTS
• CHAN...
#EdgeTalks
Other models that
you have used?
To achieve what sort of
outcome or results?
#EdgeTalks
HOW TECHNOLOGY ENABLES &
ENHANCES THE NEW POWER
Céline Schillinger & Jackie
Lynton
#EdgeTalks
Social Media ª
A production Technician...
...is sharing, live, from his
smartphone...
...a pilot project crea...
#EdgeTalks
Live sharing from a leadership
meeting
Talks about leaders’ individual
commitments, to support our
Big Opportun...
#EdgeTalks
Making the most of social & digital
tools to support change initiatives
#EdgeTalks
How do you use technology to enable
attributes of New Power? (collaboration
among many people, etc.)
#EdgeTalks
MOVING FORWARD
#EdgeTalks
Better than Strength and Perfection:
Vulnerability Iteration
#EdgeTalks
BURNING PLATFORMS
OBVIOUSLY THEY DO NOT WORK!
CHANGE
YOUR POWER
'Containers falling off the Rena', URL: htt
p://www.nzhistory.net.nz/media/photo
/containers-falling-ren...
#EdgeTalks Source http://blog.medtep.com/page/3
#EdgeTalks
Illustrations and Acknowledgment
• Bansky
• Old Power: Alex Proimos
• German army in 1938 http://www.magnoliabo...
#EdgeTalks
• Polling Station - http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2010/5/20/1274373666114/polling-s...
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#EdgeTalks 06.11.15 'Change your power, power your change'

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This is the slide deck from the #EdgeTalks, organised by Horizons Group on 06.11.15 09:30-11:00am. This WebEx was led by Celine Schillinger @CelineSchill, Russel Raath @RussRaath and Jackie Lynton @JackieLynton.

How to lead change and bring about results? Can you impact change from deep within an organization, or do you need some kind of statutory power? Celine Schillinger (Head of Innovation and Engagement at Sanofi Pasteur), Jackie Lynton (Head of Transformation, NHS Horizons Group – NHS Improving Quality) and Russell Raath (EVP Consulting Leader at Kotter International) share insights and lessons that can be drawn from successful change experiences they’ve facilitated.

You can access other resources associated with this #EdgeTalks here: http://theedge.nhsiq.nhs.uk/expert/radical-quality-networks-volunteers-and-a-social-movement-for-change/

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#EdgeTalks 06.11.15 'Change your power, power your change'

  1. 1. #EdgeTalks Change Your Power Power Your Change November 6, 2015
  2. 2. #EdgeTalks Céline Schillinger Head, Innovation & Engagement Sanofi Pasteur @CelineSchill Jackie Lynton Head of Transformation NHS Horizons @JackieLynton Russell Raath Head of Consulting Kotter International @RussRaath
  3. 3. #EdgeTalks NEW POWER, OLD POWER WHAT’S THE DIFFERENCE Céline Schillinger
  4. 4. #EdgeTalks OLD POWER
  5. 5. #EdgeTalks
  6. 6. #EdgeTalks
  7. 7. #EdgeTalks
  8. 8. #EdgeTalks
  9. 9. #EdgeTalks
  10. 10. #EdgeTalks
  11. 11. #EdgeTalks
  12. 12. #EdgeTalks “Old power works like a currency. It is held by few. Once gained, it is jealously guarded, and the powerful have a substantial store of it to spend. It is closed, inaccessible, and leader-driven. It downloads, and it captures”.
  13. 13. #EdgeTalks
  14. 14. #EdgeTalks NEW POWER
  15. 15. #EdgeTalks
  16. 16. #EdgeTalks
  17. 17. #EdgeTalks
  18. 18. #EdgeTalks
  19. 19. #EdgeTalks http://recode.net/2015/05/27/airbnb-is-approaching-one-milllion-guests-per-night/
  20. 20. #EdgeTalks “Sharing is the Future” Shared networked assets > Closed assets More networked minds > Fewer ‘proprietary’ minds Benefits of shared open assets > Problems of open assets I get > I give Structure for our dynamic times: Experiment, iterate, evolve, adopt Robin Chase @ Business Innovation Forum – Providence, Sept. 2015
  21. 21. #EdgeTalks
  22. 22. #EdgeTalks
  23. 23. #EdgeTalks “New power operates like a current. It is made by many. It is open, participatory, and peer-driven. It uploads, and it distributes. Like water or electricity, it’s most forceful when it surges. The goal with new power is not to hoard it but to channel it”.
  24. 24. #EdgeTalks J. Heimans & H. Timms – Understanding “New Power” – HBR December 2014 https://hbr.org/2014/12/understanding-new-power
  25. 25. #EdgeTalks http://www.theguardian.com/sustainable-business/2015/aug/24/protest-movement-failings-i-dont-believe-in-it-anymore?CMP=share_btn_tw
  26. 26. #EdgeTalks 2,500 internal activists 50 countries A company initiative
  27. 27. #EdgeTalks BUILDING LEADERS, WITH NEW POWER Russell Raath
  28. 28. #EdgeTalks
  29. 29. #EdgeTalks
  30. 30. #EdgeTalks 6 KEY PRINCIPLES
  31. 31. 1. MORE THAN JUST THE C-SUITE THIS MEANS GIVING UP CONTROL
  32. 32. #EdgeTalks 2. SOMEONE NEEDS TO START
  33. 33. #EdgeTalks 3. ENCOURAGE (SMART) RISK TAKING
  34. 34. #EdgeTalks 4. RESULTS AND OUTCOMES
  35. 35. #EdgeTalks 5. PROVIDE SUPPORT
  36. 36. #EdgeTalks 6. GET RID OF WHATEVER DOES NOT HELP MAKE THE TOUGH CALLS
  37. 37. #EdgeTalks 1. EVERYONE! INCLUSIVE PARTICIPATION 2. FIND A PLACE TO START 3. ENCOURAGE SMART RISK-TAKING 4. DELIVER RESULTS AND OUTCOMES 5. PROVIDE SUPPORT 6. BE BOLD! GET RID OF WHATEVER DOES NOT HELP
  38. 38. #EdgeTalks SOME THINK IT’S CHEERLEADING Jackie Lynton
  39. 39. #EdgeTalksDo something better together….
  40. 40. #EdgeTalks “The Inconvenient Truth about Change Management” “What the leader cares about (and typically bases at least 80% of his or her message to others on) does not tap into roughly 80% of the workforce’s primary motivators for putting extra energy into the change programme” Scott Keller and Carolyn Aiken (2009)
  41. 41. #EdgeTalks “Within any organization, it’s usually the malcontents and rebels who are the first to sense the impending demise of a much-loved business model, and the first to see the value in wacky, new ideas. Yet these folks are often muzzled rather than encouraged to speak up.” Gary Hamel
  42. 42. #EdgeTalks
  43. 43. #EdgeTalks
  44. 44. #EdgeTalks Movement Leadership – 5 Characteristics NOT
  45. 45. #EdgeTalks 1. Builds a community around a common purpose. A broad human appeal or cause. Getting the rest of the organisation/world to care
  46. 46. #EdgeTalks Power divided is power shared 2. They mobilise and organise resources:– Distribute power and leadership
  47. 47. #EdgeTalks 3. Enable people to take action: ask, plan meticulously. Makes its easy to take the action Impress OR Inspire
  48. 48. #EdgeTalks 4. Builds narrative and shares stories that holds hope, energises and motivates people to be the drivers of change. HOPE
  49. 49. #EdgeTalks 5. The community finds solutions together because they understand why it needs to change and why it’s important for people to take action
  50. 50. #EdgeTalks Some think it’s cheerleading! The more engaged staff members are, the better the outcomes for patients and the organisation generally. Source: Kings Fund – Employee Engagement and NHS Performance Motivated Enabled Want to not have to
  51. 51. #EdgeTalks
  52. 52. #EdgeTalks Discussion J. Heimans & H. Timms – Understanding “New Power” – HBR December 2014 https://hbr.org/2014/12/understanding-new-power
  53. 53. #EdgeTalks LEVERAGING NEW POWER TO BRING RESULTS: QUALITY MINDSET Céline Schillinger
  54. 54. #EdgeTalks The Challenge
  55. 55. #EdgeTalks Not the Usual Answers QUALITY
  56. 56. #EdgeTalks Tell Me About Change Initiatives | 56
  57. 57. #EdgeTalks Photo Alex Proimos
  58. 58. #EdgeTalks Recipe for Failure: • Change as a rational process • From people who know (top) to people who don’t (bottom) • Busy slides, emails, meetings • Consultants and top team behind closed doors • People required in the implementation phase only • Matrix and processes • People picked by management • No digital / social • Limited or no diversity • Patronizing and explanatory #EdgeTalks
  59. 59. #EdgeTalks A Movement for Change Powered by Quality
  60. 60. #EdgeTalks A Quality Ecosystem 60 Performance Indicators Quality Education Dual Organization External Visibility + Leadership by + People Social Media Structure & Alignment Cross-layer Co-creation Kotter 8-steps for Change Communities of Practice Massive Volunteerism A common purpose A sense of urgency
  61. 61. #EdgeTalks Powered by a Social Movement for Change
  62. 62. #EdgeTalks Teaming Up with John Kotter
  63. 63. #EdgeTalks A Dual Organization • Complexity Management • Layered problem solving Volunteer Networks Communities of Practice Management Functions • Speed & agility • Engagement & adoption https://www.youtube.com/watch?v=yseq-v9DFqg
  64. 64. #EdgeTalks Combining Enablement and Motivation ª A cross function, cross site, social movement approach ª Leadership and technical skills increase ª Digital collaboration ª Massive volunteerism  Quality improvement activists everywhere, Actively supported by corporate leaders
  65. 65. #EdgeTalks Unleashing the Volunteer Power
  66. 66. #EdgeTalksC. SCHILLINGER - | 66 2,700+ #EdgeTalks
  67. 67. #EdgeTalks 21st Century Leaders ►Get their hands dirty. They don’t delegate their responsibility for communication, diversity, innovation... to a function ►Recognize that change management is an antiquated business practice that no longer serves their org. ►Know that trust and relationships are the new currency in business today ►Don’t have all the answers. They go into situations letting people know that they don’t know. They create the space for the conversation and the solutions to emerge. If you build communities and have people feel listened to, you no longer need to sell them new programs. The 21st century leader goes into the world and breaks down walls by bringing communities together in conversations. Ayelet Baron - http://www.iris.xyz/ideas/are-you-21st-century-leader
  68. 68. #EdgeTalks “For many years, the company has tried to transform itself, to change – from the company perspective. For the first time the company is serious about changing from its people perspective” “I am so grateful” “I’ve been waiting for years for something like this to happen” “For the first time, I feel I’m part of something. I feel connected” “I’ve always heard employee engagement was a problem I had to fix. Now I understand we have to let the employees engage” “I am excited about this grassroots movement to build community, empower people and improve our performance through behavioral change”
  69. 69. #EdgeTalks First Results are Encouraging Engagement Performance
  70. 70. #EdgeTalks ENABLING MANY PEOPLE TO DRIVE THE CHANGE: THE NHS / HORIZONS WORK Jackie Lynton
  71. 71. #EdgeTalks
  72. 72. #EdgeTalks
  73. 73. #EdgeTalks
  74. 74. #EdgeTalks Over 6,500 people across 40 countries across the world have taken part
  75. 75. #EdgeTalks
  76. 76. #EdgeTalks
  77. 77. #EdgeTalks
  78. 78. #EdgeTalks
  79. 79. #EdgeTalks Have you/your organization embraced “new power”? Please share examples of how you fueled your change…
  80. 80. #EdgeTalks LEVERAGING CHANGE MODELS: THE KOTTER MODEL DEBUNKED Russell Raath
  81. 81. #EdgeTalks #1
  82. 82. #EdgeTalks #2
  83. 83. Dr John Kotter and Kotter International
  84. 84. Why Transformations Fail
  85. 85. 8 Success Factors + 4 Behavior Principles
  86. 86. #EdgeTalks 86 1 CREATE Sense of Urgency 2 BUILD Guiding Coalition 8 INSTITUTE Change 4 ENLIST Volunteer Army 6 GENERATE Short-term Wins 5 ENABLE Action by Removing Barriers 3 FORM Strategic Vision & Initiatives 7 SUSTAIN Acceleration THE 8 ACCELERATORS FOR SUCCESS
  87. 87. HEAD AND HEART
  88. 88. WE WANT TO! vs YOU HAVE TO.
  89. 89. SELECT FEW vs DIVERSE MANY
  90. 90. MANAGEMENT and LEADERSHIP
  91. 91. 8 Success Factors + 4 Behavior Principles
  92. 92. MYTH #1 THE MODEL IS OUTDATED - Based on over 40 years applied research And - Ongoing field research - Implementation - Incorporation of complimentary techniques
  93. 93. MYTH #2 THE MODEL IS ONLY FOR SMALL CHANGE - Smaller teams and organizations - Smaller change initiatives - Localized change efforts And - Large multi-site organizations - Major disruptive change
  94. 94. MYTH #3 THE MODEL IS ONLY FOR LARGE TRANSFORMATIONS - Smaller teams and organizations - Smaller change initiatives - Localized change efforts And - Large multi-site organizations - Major disruptive change
  95. 95. MYTH #4 THE MODEL IS NOT DIGITAL - Harnessing more people VS fewer - Urgency of a Critical Mass - Engaged participation and communication - Real time authentic leadership actions and behaviour - Tools
  96. 96. MYTH #5 THE MODEL IS HIERARCHICAL - A diverse cross-section of participation - Yes, leaders start to take action - But other stakeholders take action to lead outcomes - New leaders emerge from anywhere - A clear “you get to” philosophy
  97. 97. MYTH #6 THE MODEL IS NOT RADICAL ENOUGH - More people than ever get to take part - Non-traditional leaders are encouraged to challenge their status quo - Outsize results delivered - Change is sustained - Lives are changed
  98. 98. A MODEL THAT: • CAN SCALE • IS ADAPTABLE • IS INTUITIVE • IS CURRENT • LEADS CHANGE • DELIVERS INNOVATION & RESULTS • CHANGES LIVES
  99. 99. #EdgeTalks Other models that you have used? To achieve what sort of outcome or results?
  100. 100. #EdgeTalks HOW TECHNOLOGY ENABLES & ENHANCES THE NEW POWER Céline Schillinger & Jackie Lynton
  101. 101. #EdgeTalks Social Media ª A production Technician... ...is sharing, live, from his smartphone... ...a pilot project created and deployed by volunteers People’s pictures create a human connection The post is liked by colleagues across sites, functions and grades Shared in another group, the post will inspire more action
  102. 102. #EdgeTalks Live sharing from a leadership meeting Talks about leaders’ individual commitments, to support our Big Opportunity Engagement across sites, hierarchical levels Volunteers ask how they can help Social Media ª+++
  103. 103. #EdgeTalks Making the most of social & digital tools to support change initiatives
  104. 104. #EdgeTalks How do you use technology to enable attributes of New Power? (collaboration among many people, etc.)
  105. 105. #EdgeTalks MOVING FORWARD
  106. 106. #EdgeTalks Better than Strength and Perfection: Vulnerability Iteration
  107. 107. #EdgeTalks
  108. 108. BURNING PLATFORMS OBVIOUSLY THEY DO NOT WORK!
  109. 109. CHANGE YOUR POWER 'Containers falling off the Rena', URL: htt p://www.nzhistory.net.nz/media/photo /containers-falling-rena, (Ministry for Cu lture and Heritage), updated 20-Dec-201 2
  110. 110. #EdgeTalks Source http://blog.medtep.com/page/3
  111. 111. #EdgeTalks Illustrations and Acknowledgment • Bansky • Old Power: Alex Proimos • German army in 1938 http://www.magnoliabox.com/art/188399/german-army-parade-vienna-1938 • Man with gold http://d3n8a8pro7vhmx.cloudfront.net/cleanslatenow/mailings/296/attachments/original/Man_filled_with_gold.jpg?1380141310 • Gladiators screen shot http://villains.wikia.com/wiki/Commodus_(Gladiator) • M. Kadhafi http://kemiseba.com/le-fond-monetaire-africain-fma-lun-des-reves-de-kadhafi-est-en-place-au-grand-dam-de-bhl/ • Pope Gregory XIII http://www.webexhibits.org/calendars/year-history.html • Safe: http://lutetia.canalblog.com/tag/journee%20du%20patrimoine • Jack Welsh http://linkis.com/businessinsider.com/4_tips_for_new_manag.html • Crowd http://www.biggreendoor.com/the_power_of_the_crowd/ • Mao http://www.washingtontimes.com/news/2014/feb/21/inside-china-chinese-leaders-use-history-to-serve-/ • Arab Spring https://sites.duke.edu/sjpp/2011/arab-views-evolve-following-arab-spring/ • River flow http://wallpaper.free-photograph.net/en/photobase/yp2729.html • Queen http://www.shropshirestar.com/news/editors-picks/2015/09/09/quiz-queen-elizabeth-ll-63-years-on-the-throne/ • Korea http://blogs.ft.com/photo-diary/tag/pyongyang/ • Sadam Hussein statue http://www.michaelyoussef.com/michaels-blogs/the-tragic-result-of-a-foreign-policy-driven-by-politics.html • Kodak http://www.sauer-thompson.com/junkforcode/archives/2012/05/kodak-in-memori.html • Occupy http://edition.cnn.com/2012/05/02/opinion/etzioni-occupy-tea-party/ • Vulnerability http://drsircus.com/medicine/human-vulnerability/ • Iteration https://en.wikipedia.org/wiki/File:Normalized_Iteration_Count_Algorithm.png
  112. 112. #EdgeTalks • Polling Station - http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2010/5/20/1274373666114/polling-station-005.jpg • Polling Station - http://www.sunderland.gov.uk/media/image/t/l/149075976.jpg • Live chat - http://www.romamoulding.com/wp-content/uploads/2014/03/Livechat.jpg?1a1d98 • Duckling - http://40.media.tumblr.com/01e9d614ec3caecd5180e9429a934b87/tumblr_nhch65VGy01sn75h6o1_1280.jpg • Ducklings - http://www.blog.farmusa.org/wp-content/uploads/2013/12/Ducklings.jpg • Keep Calm and deliver outcomes - http://sd.keepcalm-o-matic.co.uk/i/keep-calm-and-deliver-outcomes.png • Snake Charmer - https://flic.kr/p/8E2ztG • Tree supports - https://flic.kr/p/yna3dU • Garbage Truck - https://flic.kr/p/59KBWD • Power - https://flic.kr/p/5r33xo • Containers falling off the Rena', URL: http://www.nzhistory.net.nz/media/photo/containers-falling-rena, Illustrations and Acknowledgment

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