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#EdgeTalks 06.11.15 'Change your power, power your change'

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This is the slide deck from the #EdgeTalks, organised by Horizons Group on 06.11.15 09:30-11:00am. This WebEx was led by Celine Schillinger @CelineSchill, Russel Raath @RussRaath and Jackie Lynton @JackieLynton.

How to lead change and bring about results? Can you impact change from deep within an organization, or do you need some kind of statutory power? Celine Schillinger (Head of Innovation and Engagement at Sanofi Pasteur), Jackie Lynton (Head of Transformation, NHS Horizons Group – NHS Improving Quality) and Russell Raath (EVP Consulting Leader at Kotter International) share insights and lessons that can be drawn from successful change experiences they’ve facilitated.

You can access other resources associated with this #EdgeTalks here: http://theedge.nhsiq.nhs.uk/expert/radical-quality-networks-volunteers-and-a-social-movement-for-change/

Publié dans : Santé
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#EdgeTalks 06.11.15 'Change your power, power your change'

  1. 1. #EdgeTalks Change Your Power Power Your Change November 6, 2015
  2. 2. #EdgeTalks Céline Schillinger Head, Innovation & Engagement Sanofi Pasteur @CelineSchill Jackie Lynton Head of Transformation NHS Horizons @JackieLynton Russell Raath Head of Consulting Kotter International @RussRaath
  3. 3. #EdgeTalks NEW POWER, OLD POWER WHAT’S THE DIFFERENCE Céline Schillinger
  4. 4. #EdgeTalks OLD POWER
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  12. 12. #EdgeTalks “Old power works like a currency. It is held by few. Once gained, it is jealously guarded, and the powerful have a substantial store of it to spend. It is closed, inaccessible, and leader-driven. It downloads, and it captures”.
  13. 13. #EdgeTalks
  14. 14. #EdgeTalks NEW POWER
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  19. 19. #EdgeTalks http://recode.net/2015/05/27/airbnb-is-approaching-one-milllion-guests-per-night/
  20. 20. #EdgeTalks “Sharing is the Future” Shared networked assets > Closed assets More networked minds > Fewer ‘proprietary’ minds Benefits of shared open assets > Problems of open assets I get > I give Structure for our dynamic times: Experiment, iterate, evolve, adopt Robin Chase @ Business Innovation Forum – Providence, Sept. 2015
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  23. 23. #EdgeTalks “New power operates like a current. It is made by many. It is open, participatory, and peer-driven. It uploads, and it distributes. Like water or electricity, it’s most forceful when it surges. The goal with new power is not to hoard it but to channel it”.
  24. 24. #EdgeTalks J. Heimans & H. Timms – Understanding “New Power” – HBR December 2014 https://hbr.org/2014/12/understanding-new-power
  25. 25. #EdgeTalks http://www.theguardian.com/sustainable-business/2015/aug/24/protest-movement-failings-i-dont-believe-in-it-anymore?CMP=share_btn_tw
  26. 26. #EdgeTalks 2,500 internal activists 50 countries A company initiative
  27. 27. #EdgeTalks BUILDING LEADERS, WITH NEW POWER Russell Raath
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  30. 30. #EdgeTalks 6 KEY PRINCIPLES
  31. 31. 1. MORE THAN JUST THE C-SUITE THIS MEANS GIVING UP CONTROL
  32. 32. #EdgeTalks 2. SOMEONE NEEDS TO START
  33. 33. #EdgeTalks 3. ENCOURAGE (SMART) RISK TAKING
  34. 34. #EdgeTalks 4. RESULTS AND OUTCOMES
  35. 35. #EdgeTalks 5. PROVIDE SUPPORT
  36. 36. #EdgeTalks 6. GET RID OF WHATEVER DOES NOT HELP MAKE THE TOUGH CALLS
  37. 37. #EdgeTalks 1. EVERYONE! INCLUSIVE PARTICIPATION 2. FIND A PLACE TO START 3. ENCOURAGE SMART RISK-TAKING 4. DELIVER RESULTS AND OUTCOMES 5. PROVIDE SUPPORT 6. BE BOLD! GET RID OF WHATEVER DOES NOT HELP
  38. 38. #EdgeTalks SOME THINK IT’S CHEERLEADING Jackie Lynton
  39. 39. #EdgeTalksDo something better together….
  40. 40. #EdgeTalks “The Inconvenient Truth about Change Management” “What the leader cares about (and typically bases at least 80% of his or her message to others on) does not tap into roughly 80% of the workforce’s primary motivators for putting extra energy into the change programme” Scott Keller and Carolyn Aiken (2009)
  41. 41. #EdgeTalks “Within any organization, it’s usually the malcontents and rebels who are the first to sense the impending demise of a much-loved business model, and the first to see the value in wacky, new ideas. Yet these folks are often muzzled rather than encouraged to speak up.” Gary Hamel
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  44. 44. #EdgeTalks Movement Leadership – 5 Characteristics NOT
  45. 45. #EdgeTalks 1. Builds a community around a common purpose. A broad human appeal or cause. Getting the rest of the organisation/world to care
  46. 46. #EdgeTalks Power divided is power shared 2. They mobilise and organise resources:– Distribute power and leadership
  47. 47. #EdgeTalks 3. Enable people to take action: ask, plan meticulously. Makes its easy to take the action Impress OR Inspire
  48. 48. #EdgeTalks 4. Builds narrative and shares stories that holds hope, energises and motivates people to be the drivers of change. HOPE
  49. 49. #EdgeTalks 5. The community finds solutions together because they understand why it needs to change and why it’s important for people to take action
  50. 50. #EdgeTalks Some think it’s cheerleading! The more engaged staff members are, the better the outcomes for patients and the organisation generally. Source: Kings Fund – Employee Engagement and NHS Performance Motivated Enabled Want to not have to
  51. 51. #EdgeTalks
  52. 52. #EdgeTalks Discussion J. Heimans & H. Timms – Understanding “New Power” – HBR December 2014 https://hbr.org/2014/12/understanding-new-power
  53. 53. #EdgeTalks LEVERAGING NEW POWER TO BRING RESULTS: QUALITY MINDSET Céline Schillinger
  54. 54. #EdgeTalks The Challenge
  55. 55. #EdgeTalks Not the Usual Answers QUALITY
  56. 56. #EdgeTalks Tell Me About Change Initiatives | 56
  57. 57. #EdgeTalks Photo Alex Proimos
  58. 58. #EdgeTalks Recipe for Failure: • Change as a rational process • From people who know (top) to people who don’t (bottom) • Busy slides, emails, meetings • Consultants and top team behind closed doors • People required in the implementation phase only • Matrix and processes • People picked by management • No digital / social • Limited or no diversity • Patronizing and explanatory #EdgeTalks
  59. 59. #EdgeTalks A Movement for Change Powered by Quality
  60. 60. #EdgeTalks A Quality Ecosystem 60 Performance Indicators Quality Education Dual Organization External Visibility + Leadership by + People Social Media Structure & Alignment Cross-layer Co-creation Kotter 8-steps for Change Communities of Practice Massive Volunteerism A common purpose A sense of urgency
  61. 61. #EdgeTalks Powered by a Social Movement for Change
  62. 62. #EdgeTalks Teaming Up with John Kotter
  63. 63. #EdgeTalks A Dual Organization • Complexity Management • Layered problem solving Volunteer Networks Communities of Practice Management Functions • Speed & agility • Engagement & adoption https://www.youtube.com/watch?v=yseq-v9DFqg
  64. 64. #EdgeTalks Combining Enablement and Motivation ª A cross function, cross site, social movement approach ª Leadership and technical skills increase ª Digital collaboration ª Massive volunteerism  Quality improvement activists everywhere, Actively supported by corporate leaders
  65. 65. #EdgeTalks Unleashing the Volunteer Power
  66. 66. #EdgeTalksC. SCHILLINGER - | 66 2,700+ #EdgeTalks
  67. 67. #EdgeTalks 21st Century Leaders ►Get their hands dirty. They don’t delegate their responsibility for communication, diversity, innovation... to a function ►Recognize that change management is an antiquated business practice that no longer serves their org. ►Know that trust and relationships are the new currency in business today ►Don’t have all the answers. They go into situations letting people know that they don’t know. They create the space for the conversation and the solutions to emerge. If you build communities and have people feel listened to, you no longer need to sell them new programs. The 21st century leader goes into the world and breaks down walls by bringing communities together in conversations. Ayelet Baron - http://www.iris.xyz/ideas/are-you-21st-century-leader
  68. 68. #EdgeTalks “For many years, the company has tried to transform itself, to change – from the company perspective. For the first time the company is serious about changing from its people perspective” “I am so grateful” “I’ve been waiting for years for something like this to happen” “For the first time, I feel I’m part of something. I feel connected” “I’ve always heard employee engagement was a problem I had to fix. Now I understand we have to let the employees engage” “I am excited about this grassroots movement to build community, empower people and improve our performance through behavioral change”
  69. 69. #EdgeTalks First Results are Encouraging Engagement Performance
  70. 70. #EdgeTalks ENABLING MANY PEOPLE TO DRIVE THE CHANGE: THE NHS / HORIZONS WORK Jackie Lynton
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  74. 74. #EdgeTalks Over 6,500 people across 40 countries across the world have taken part
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  79. 79. #EdgeTalks Have you/your organization embraced “new power”? Please share examples of how you fueled your change…
  80. 80. #EdgeTalks LEVERAGING CHANGE MODELS: THE KOTTER MODEL DEBUNKED Russell Raath
  81. 81. #EdgeTalks #1
  82. 82. #EdgeTalks #2
  83. 83. Dr John Kotter and Kotter International
  84. 84. Why Transformations Fail
  85. 85. 8 Success Factors + 4 Behavior Principles
  86. 86. #EdgeTalks 86 1 CREATE Sense of Urgency 2 BUILD Guiding Coalition 8 INSTITUTE Change 4 ENLIST Volunteer Army 6 GENERATE Short-term Wins 5 ENABLE Action by Removing Barriers 3 FORM Strategic Vision & Initiatives 7 SUSTAIN Acceleration THE 8 ACCELERATORS FOR SUCCESS
  87. 87. HEAD AND HEART
  88. 88. WE WANT TO! vs YOU HAVE TO.
  89. 89. SELECT FEW vs DIVERSE MANY
  90. 90. MANAGEMENT and LEADERSHIP
  91. 91. 8 Success Factors + 4 Behavior Principles
  92. 92. MYTH #1 THE MODEL IS OUTDATED - Based on over 40 years applied research And - Ongoing field research - Implementation - Incorporation of complimentary techniques
  93. 93. MYTH #2 THE MODEL IS ONLY FOR SMALL CHANGE - Smaller teams and organizations - Smaller change initiatives - Localized change efforts And - Large multi-site organizations - Major disruptive change
  94. 94. MYTH #3 THE MODEL IS ONLY FOR LARGE TRANSFORMATIONS - Smaller teams and organizations - Smaller change initiatives - Localized change efforts And - Large multi-site organizations - Major disruptive change
  95. 95. MYTH #4 THE MODEL IS NOT DIGITAL - Harnessing more people VS fewer - Urgency of a Critical Mass - Engaged participation and communication - Real time authentic leadership actions and behaviour - Tools
  96. 96. MYTH #5 THE MODEL IS HIERARCHICAL - A diverse cross-section of participation - Yes, leaders start to take action - But other stakeholders take action to lead outcomes - New leaders emerge from anywhere - A clear “you get to” philosophy
  97. 97. MYTH #6 THE MODEL IS NOT RADICAL ENOUGH - More people than ever get to take part - Non-traditional leaders are encouraged to challenge their status quo - Outsize results delivered - Change is sustained - Lives are changed
  98. 98. A MODEL THAT: • CAN SCALE • IS ADAPTABLE • IS INTUITIVE • IS CURRENT • LEADS CHANGE • DELIVERS INNOVATION & RESULTS • CHANGES LIVES
  99. 99. #EdgeTalks Other models that you have used? To achieve what sort of outcome or results?
  100. 100. #EdgeTalks HOW TECHNOLOGY ENABLES & ENHANCES THE NEW POWER Céline Schillinger & Jackie Lynton
  101. 101. #EdgeTalks Social Media ª A production Technician... ...is sharing, live, from his smartphone... ...a pilot project created and deployed by volunteers People’s pictures create a human connection The post is liked by colleagues across sites, functions and grades Shared in another group, the post will inspire more action
  102. 102. #EdgeTalks Live sharing from a leadership meeting Talks about leaders’ individual commitments, to support our Big Opportunity Engagement across sites, hierarchical levels Volunteers ask how they can help Social Media ª+++
  103. 103. #EdgeTalks Making the most of social & digital tools to support change initiatives
  104. 104. #EdgeTalks How do you use technology to enable attributes of New Power? (collaboration among many people, etc.)
  105. 105. #EdgeTalks MOVING FORWARD
  106. 106. #EdgeTalks Better than Strength and Perfection: Vulnerability Iteration
  107. 107. #EdgeTalks
  108. 108. BURNING PLATFORMS OBVIOUSLY THEY DO NOT WORK!
  109. 109. CHANGE YOUR POWER 'Containers falling off the Rena', URL: htt p://www.nzhistory.net.nz/media/photo /containers-falling-rena, (Ministry for Cu lture and Heritage), updated 20-Dec-201 2
  110. 110. #EdgeTalks Source http://blog.medtep.com/page/3
  111. 111. #EdgeTalks Illustrations and Acknowledgment • Bansky • Old Power: Alex Proimos • German army in 1938 http://www.magnoliabox.com/art/188399/german-army-parade-vienna-1938 • Man with gold http://d3n8a8pro7vhmx.cloudfront.net/cleanslatenow/mailings/296/attachments/original/Man_filled_with_gold.jpg?1380141310 • Gladiators screen shot http://villains.wikia.com/wiki/Commodus_(Gladiator) • M. Kadhafi http://kemiseba.com/le-fond-monetaire-africain-fma-lun-des-reves-de-kadhafi-est-en-place-au-grand-dam-de-bhl/ • Pope Gregory XIII http://www.webexhibits.org/calendars/year-history.html • Safe: http://lutetia.canalblog.com/tag/journee%20du%20patrimoine • Jack Welsh http://linkis.com/businessinsider.com/4_tips_for_new_manag.html • Crowd http://www.biggreendoor.com/the_power_of_the_crowd/ • Mao http://www.washingtontimes.com/news/2014/feb/21/inside-china-chinese-leaders-use-history-to-serve-/ • Arab Spring https://sites.duke.edu/sjpp/2011/arab-views-evolve-following-arab-spring/ • River flow http://wallpaper.free-photograph.net/en/photobase/yp2729.html • Queen http://www.shropshirestar.com/news/editors-picks/2015/09/09/quiz-queen-elizabeth-ll-63-years-on-the-throne/ • Korea http://blogs.ft.com/photo-diary/tag/pyongyang/ • Sadam Hussein statue http://www.michaelyoussef.com/michaels-blogs/the-tragic-result-of-a-foreign-policy-driven-by-politics.html • Kodak http://www.sauer-thompson.com/junkforcode/archives/2012/05/kodak-in-memori.html • Occupy http://edition.cnn.com/2012/05/02/opinion/etzioni-occupy-tea-party/ • Vulnerability http://drsircus.com/medicine/human-vulnerability/ • Iteration https://en.wikipedia.org/wiki/File:Normalized_Iteration_Count_Algorithm.png
  112. 112. #EdgeTalks • Polling Station - http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2010/5/20/1274373666114/polling-station-005.jpg • Polling Station - http://www.sunderland.gov.uk/media/image/t/l/149075976.jpg • Live chat - http://www.romamoulding.com/wp-content/uploads/2014/03/Livechat.jpg?1a1d98 • Duckling - http://40.media.tumblr.com/01e9d614ec3caecd5180e9429a934b87/tumblr_nhch65VGy01sn75h6o1_1280.jpg • Ducklings - http://www.blog.farmusa.org/wp-content/uploads/2013/12/Ducklings.jpg • Keep Calm and deliver outcomes - http://sd.keepcalm-o-matic.co.uk/i/keep-calm-and-deliver-outcomes.png • Snake Charmer - https://flic.kr/p/8E2ztG • Tree supports - https://flic.kr/p/yna3dU • Garbage Truck - https://flic.kr/p/59KBWD • Power - https://flic.kr/p/5r33xo • Containers falling off the Rena', URL: http://www.nzhistory.net.nz/media/photo/containers-falling-rena, Illustrations and Acknowledgment

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