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Rocking the boat and staying in it: how to be a great change agent

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The talk that Helen bevan gave during the final plenary session at the International Conference on Residency Education, (ICRE), 24th October 2015

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Rocking the boat and staying in it: how to be a great change agent

  1. 1. @HelenBevan #ICRE2015 How to be a GREAT change agent Dr Helen Bevan, OBE Chief Transformation Officer @HelenBevan #ICRE2015 ANDSTAYINGINIT:
  2. 2. @HelenBevan #ICRE2015 “New truths begin as heresies” (Huxley, defending Darwin’s theory of natural selection) Source of image: installation by the artist Adam Katz www.thisiscolossal.com Via @NeilPerkin
  3. 3. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Starts on the fringe (at the edge) Starts with the activists Gary Hamel always
  4. 4. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA old power new power Currency Held by a few Pushed down Commanded Closed Transaction Current Made by many Pulled in Shared Open Relationship
  5. 5. @HelenBevan #ICRE2015 The Network Secrets of Great Change Agents Julie Battilana &Tiziana Casciaro As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy
  6. 6. @HelenBevan #ICRE2015 “I have some Key Performance Indicators for you” or “I have a dream” Source: @RobertVarnam
  7. 7. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 is the new normal! “Tomorrow’s management systems will need to value diversity, dissent and divergence as highly as conformance, consensus and cohesion.” Gary Hamel Image by neilperkin.typepad.com
  8. 8. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
  9. 9. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 What happens to heretics/radicals/rebels/mavericks in organisations?
  10. 10. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
  11. 11. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 What is a rebel? •The principal champion of a change initiative, cause or action •Rebels don’t wait for permission to lead, innovate, strategise •They are responsible; they do what is right •They name things that others don’t see yet •They point to new horizons •Without rebels, the storyline never changes Source : @PeterVan http://t.co/6CQtA4wUv1
  12. 12. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 We need to create more boatrockers! • Rock the boat but manage to stay in it • Walk the fine line between difference and fit, inside and outside • Conform AND rebel • Capable of working with others to create success NOT a destructive troublemaker Source: Debra Meyerson
  13. 13. @HelenBevan #ICRE2015 Source : Lois Kelly www.rebelsatwork.com There’s a big difference between a rebel and a troublemaker Rebel
  14. 14. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Reflection • What are your insights around “rebels” and “troublemakers”? • What moves people from being “rebel” to “troublemaker”? • How do we protect against this?
  15. 15. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 1. able to join forces with others to create action 2. able to achieve small wins which create a sense of hope, possibility and confidence 3. strong sense of “self-efficacy”  belief that I am personally able to create the change Three things we know about successful boat rockers Source: adapted from Debra E Meyerson CHANGE me BEGINS WITH
  16. 16. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Self-efficacy There is a positive, significant relationship between the self-efficacy beliefs of a change agent and her/his ability to facilitate change and get good outcomes Source of image:www.h3daily.com@HelenBevan #RCN15
  17. 17. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Source: @NHSChangeDay
  18. 18. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Building self-efficacy to be a great change agent: some tactics 1. Create change one small step at a time 2. Reframe your thinking: • failed attempts are learning opportunities • uncertainty becomes curiousity 3. Make change routine rather than an exceptional activity 4. Get social support 5. Learn from the best
  19. 19. @HelenBevan #ICRE2015Image copyright: http://13c4.wordpress.com/2007/02/24/50-reasons-not-to-change/
  20. 20. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
  21. 21. @HelenBevan #ICRE2015@HelenBevan #ICRE2015Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
  22. 22. @HelenBevan #ICRE2015@HelenBevan #ICRE2015Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
  23. 23. @HelenBevan #ICRE2015@HelenBevan #ICRE2015Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
  24. 24. @HelenBevan #ICRE2015@HelenBevan #ICRE2015Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
  25. 25. @HelenBevan #ICRE2015@HelenBevan #ICRE2015Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively Make it a personal PERFORMANCE target.
  26. 26. @HelenBevan #ICRE2015@HelenBevan #ICRE2015Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
  27. 27. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Research from the sales industry: How many NOs should we be seeking to get? • 2% of sales are made on the first contact • 3% of sales are made on the second contact • 5% of sales are made on the third contact • 10% of sales are made on the fourth contact • 80% of sales are made on the fifth to twelfth contact Source: http://www.slideshare.net/bryandaly/go-for-no
  28. 28. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 “Papers that are more likely to contend against the status quo are more likely to find an opponent in the review system—and thus be rejected —but those papers are also more likely to have an impact on people across the system, earning them more citations when finally published” V. Calcagno et al., “Flows of research manuscripts among scientific journals reveal hidden submission patterns,” Science, doi:10.1126/science.1227833, 2012. —
  29. 29. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 As you create your roadmap for the future, make sure you are part of the steamroller, not part of the road Saavik Wilcox-Hamilton Source of quote: http://slidesha.re/1B6jrZw “ “
  30. 30. @HelenBevan #ICRE2015@HelenBevan #ICRE2015 Four ways to connect! 1. Follow us on Twitter @HelenBevan @TheEdgeNHS @School4Radicals 2. Subscribe to theedge.nhsiq.nhs.uk 3. Get materials from theedge.nhsiq.nhs.uk/school …and sign up for our monthly #EdgeTalks theedge.nhsiq.nhs.uk/edgetalks 4. Save the date for theedge.nhsiq.nhs.uk/transformathon
  31. 31. References and links Baron A (2014) Preparing for a changing world: the power of relationships Battilano J, Casciaro T (2013) The network secrets of the great change agents Harvard Business Review, July-August Bevan H, Plsek P, Winstanley (2011) Leading Large Scale Change - Part 1, A Practical Guide Bevan H (2011) Leading Large Scale Change - Part 2, The Postscript Bevan H, Fairman S (2014) The new era of thinking and practice in change and transformation, NHS Improving Quality Change Agents Worldwide (2013) Moving forward with social collaboration SlideShare Diaz-Uda A, Medina C, Schill E (2013) Diversity’s new frontier Fuda P (2012) 15 qualities of a transformational change agent Grant, M (2014) Humanize: How people centric organisations succeed in a social world http://prezi.com/usju20i0nzhd/humanize-how-people-centric- organizations-succeed-in-a-social-world/ Hamel G (2014)Why bureaucracy must die Jarche, H (2013) Rebels on the edges
  32. 32. Jarche H (2014) Moving to the edges Kotter J (2014) Accelerate! Harvard Business Review Press Merchant N (2013) eleven rules for creating value in the social era Llopis G (2014) Every leader must be a change agent or face extinction Meyerson D (2001) Tempered Radicals: how people use differences to inspire change at work Harvard Meyerson D (2008) Rocking the boat: how to effect change without making trouble Harvard BP Perkins N (2014) Bats and pizzas (agility and organisational change) Schillinger C (2014) Top-Down is a Serious Disease. But It Can Be Treated School for health and Care radicals (2014) www.changeday.nhs.uk/healthcareradicals Shinners C (2014) New Mindsets for the Workplace Web Stoddard J (2014)The future of leadership Williams B (2014) Working Out Loud: When You Do That… I Do This Weber Shandwick (2014) Employees rising: seizing the opportunity in employee activism Verjans S (2013) How social media changes the way we work together References and links

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