This session will provide delegates with an overview of the health information services currently being developed/delivered nationally by NHS 24, including NHS Inform, Scotland's National Health Information Service.

1. NHS inform and beyond… Delivering Health Information Services for Scotland

2. Lynne Huckerby Head of Health Information Services, NHS 24 Arlene Campbell National Partnership Manager Health Information Services, NHS 24

3. Health Information Services

4. www.nhs24.com Supports: National campaigns, crises, symptomatic enquiries and the unscheduled care service.

5. Care Information Scotland www.careinfoscotland.co.uk Helpline Number: 08456 001 001 Care Information Scotland is a telephone and website service providing information about care services for older people living in Scotland

6. Scotland’s National Health Information Service

7. Online (Inc. online enquiries) Telephone Face to Face Digital TV

8. SUB HEADING TO BE

9. Website Performance

11. Call Performance

14. NHS Scotland services on Sky: Go to Channel 539 (Community Channel) and Press RED NHS Scotland services on Virgin: Press Home, Choose Interactive (7), News & Info, Looking Local (6) http://lookinglocal.gov.uk/digitv/cds/nhsscotland/Netgem/home.html

15. Download the iPhone app from iTunes: http://itunes.apple.com/gb/app/looking-local/id409806455?mt=8 Mobile Internet & Nintendo Wii: lookinglocal.gov.uk/nhsscotland/

16. Social Media Channels Facebook http://www.facebook.com/nhsinform Twitter http://twitter.com/NHSinform Blog http://blog.nhsinform.co.uk/

17. Partnership and Engagement

18. Other NHS Organisations Special Health Boards Libraries LA & Health Voluntary Organisations & Charities Public Educational Institutes Pharmacies SGHD Local Authorities Regional Health Boards NHS inform & CIS

24. Opportunities ?