1. NIDAL KHSHAIBOUN
Abu Dhabi | Cell: 0505811194 | E-mail: nidal_k304@hotmail.com
Nationality: Jordanian | DOB: April 30, 1985 | UAE Driving License
Personal Summary
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to
work in a target driven, busy call center environment.
Hard working with excellent attendance and punctuality records who can work equally well alone
or as part of a team. Can communicate effectively with people from diverse backgrounds and
would be an asset to any employer who respects loyalty and responsibility.
Keen to find a challenging position within an ambitious employer where I will be able to continue
to increase my work experience & develop my abilities.
Key Skills
 Able to handle complex calls and situations.
 Demonstrating empathy and understanding when talking to customers.
 Able to deal with irate, abusive and irate callers.
 A proven track record of handling high volume calls.
 Can type up to 30 wpm.
 Excellent listening and problem solving skills.
 Excellent communication skills and telephone manner.
 Written and verbal communication (Arabic & English).
 Self-motivation and ability to take the initiative.
 Worked well as part of a team.
 Social media management (Facebook, Instagram, YouTube,Twitter and Snapchat).
 Photography.
Education
Certificate in Advanced Human Resources – Nadia Institute, Abu Dhabi
(Sep 2014 – Nov 2014)
Diploma Degree in Graphic Design – Yarmouk University, Jordan
(Sep 2007 – Aug 2008)
NIDAL KHSHAIBOUN | Cell:0505811194
E-mail: nidal_k304@hotmail.com

2. Work Experience
Call Centre Agent
Higher Colleges of Technology, Abu Dhabi (Feb 2012 – Present)
Achievements and Responsibilities:
 Providing advice, information and assistance to callers.
 Attempting to resolve all enquires on first contact with the caller.
 Making sure that all telephone calls are answered promptly.
 Dealing with customers queries, requests, orders or complaints.
 Research required information for callers using available resources.
 Essentially receiving up to 250 incoming calls from customers daily.
 Accurately recording details of calls and issues on logging software.
 Having a professional and courteous manner at all times.
 Identifying and escalating priority issues or customer complaints.
 Taking ownership on all calls and queries answered.
Social Media Specialist - Freelancer
Danty Advertising and Publishing, Abu Dhabi (Feb 2015 – Apr 2016)
Achievements and Responsibilities:
 Managing the day-to-day running of the company’s main social media accounts.
 Social media Management including (Facebook, Instagram, Youtube, Twitter and Snapchat).
 Supporting the online media campaigns of the company in any way possible.
Architecture Draftsman
Target Engineering Company, Abu Dhabi (Nov 2009 – Feb 2012)
Achievements and Responsibilities:
 Developed CAD drafts based on project design requirements.
 Reviewed and recommended improvements to blueprints.
 Analyzed rough sketches and interpreted specifications to develop 2D and 3D drafts.
 Coordinated with Engineers to develop engineering change notices.
 Evaluated quality, reliability and HSE of engineering drawings.
Graphic Designer
Al Fakhameh Advertisement, Jordan (Aug 2008 – Nov 2009)
Achievements and Responsibilities:
 Designed and printed online interactive sales and marketing collateral.
 Created visuals that appeal to leaders in the big data and high-tech world.
 Developed templates for e-newsletters, presentations and reports.
 Collaborated with a team of designers to offer improvements and direction on others projects.
 Prepared layouts and drawings in compliance with established templates and design standards.
 Determined styles, size and arrangement of illustrations and graphics.
 References are available upon request.
NIDAL KHSHAIBOUN | Cell:0505811194
E-mail: nidal_k304@hotmail.com