Proactively identified customer needs and pursued appropriate services to
Handled customer queries more effectively and efficiently; achieved
customer satisfaction and maintained company loyalty.
Excellent communication with multi-cultural guests and followed up to
ensure satisfactory resolution.
Resolved and responded to variety of customer queries methodically in
order to provide high level of service and experience.
Increased sales with excellent customer service levels and developed
good relationship with regular customers
Assist in ensuring that the product presentation area is clean and
Arrange products on shelves in a tidy manner
Provide information on daily deals and promotions.
Team up with co-workers to ensure proper customer service.
Customer Service Representative
(Ace Express Travel Services Pvt. Ltd.)
(January 2015 to July 2016)
Satwa Dubai, U.A.E
054 377 1609
A diligent, experienced and easy-going customer service professional with strong
communication and customer handling skills; and technical knowledge eager to work in a
reputed company so as to continue to develop, perform and work with an inspiring team for the
benefit of the company.
Sales Associate (March 2010 to November 2012)
(Choice Point), Nepal
2. Academic Qualification
Key Skills and Competencies
Date of Birth: 19th
Languages known: English, Nepali and Hindi
Passport No: 05515888
Contact: 054 377 1609
Visa Status: Visit visa until 10th
Proficient in Microsoft Office Package (Word, Excel, PowerPoint)
Deep understanding of computer hardware and software
Sound knowledge of computer Networking
Operating System: Windows and Linux
Excellent presentation and interpersonal skills
Strong listening, written and verbal communication skills
Physically fit and Willing to work flexible schedules
Customer service oriented and team player
Good planning and organizing skills.
Aptitude for learning and quickly adapting new skills
Consultative selling skills
Effective time management and negotiating skills
Bachelor Degree of Science in Computing (2012-2015)
Islington College (Kathmandu)
London Metropolitan University (UK)