CV OF NAJEEB 2014

NAJEEB NAJAM 
 00971-554349931 
najeebnajam@yahoo.com 
POSITION APPLIED FOR: 
Operations executive or Coordinator , Sales or Marketing Coordinator , 
Travel Consultant 
OBJECTIVE 
To utilize the knowledge and skills gained throughout the educational career efficiently 
for the progress of the organization. Able to manage own time effectively, and priorities workload. 
Experienced at working to tight deadlines and under considerable pressure. Friendly and approachable 
with excellent interpersonal and customer relations skills. 
PROFESSIONAL EXPERIENCE 
O CIRCLE REAL ESTATE BROKER ( April 2014 to Till Date ) 
Worked as a property consultant in O Circle real estate Broker. 
Job Description includes : 
 Source property inventories from property owners and real estate agents 
 Source potential investors and establish/maintain a good work relationship. 
 Advice and discuss various opportunities of property services. 
 Professionally, to maintain a high standard of service, and to update the Sales Excel Sheet constantly. 
 Assemble detailed property portfolio and present it to clients. 
 Build awareness and knowledge of the property market in UAE (and other) and study factors influencing 
property market. 
 Collect full details of property which includes photo shooting, arranging viewings, showing the property to 
potential tenants, etc 
 Attend “Property nature” events (s uch as exhibitions , property launching, pres entations , s eminars…etc) 
FOUR BROTHER’s GROUP ( September 2011 to March 2014 ) 
Worked as a Sales Support Officer at Four Brother Group , Lahore Pakistan. 
Job Description includes : 
 Manage customer arrivals to maximize relationship building opportunities and directing them to 
the appropriate distribution channels 
 Proactively seek to identify customer needs and effective at cross-selling and referring leads to 
the appropriate channels for follow-up 
 Take full ownership of customers' problems and ensure complete customer satisfaction of 
problem resolution 
 Assist in the analysis of customer trends to enhance sales and service management process 
 Managing the correspondence between the sales team and their clients 
 Providing data and reports to help the sales team 
 Keeping track of sales targets 
 Facilitate visits from distributors & their clients for meetings in office 
 Issue all documentation to distributors in connection with new/revised product launches 
 Contributes to team effort by accomplishing related results as needed. 
Worked as a Sales Executive at Four Brother Group , Lahore Pakistan. 
Job Description includes : 
 Identifies business opportunities by identifying prospects and evaluating their position in 
the industry; researching and analyzing sales options. 
 Sells products by establishing contact and developing relationships with prospects; 
recommending solutions. 
 Maintains relationships with clients by providing support, information, and guidance; 
researching and recommending new opportunities; recommending profit and service 
improvements.
 Identifies product improvements or new products by remaining current on industry 
trends, market activities, and competitors. 
 Needs to assist the management in taking the appropriate decisions in the discussions in 
the forthcoming products and on the social promotions. 
 Prepares reports by collecting, analyzing, and summarizing information. 
 Maintains quality service by establishing and enforcing organization standards. 
 Contributes to team effort by accomplishing related results as needed. 
WARID TELECOM (Feb 2009 to Aug 2011) 
Worked as a CS Supervisor of Warid Telecom. 
Core responsibilities were includes: 
 Supervises and coordinates activities of team members engaged in customer service activities. 
 Plans, prepares and devises work schedules, according to workloads. 
 Observes and Evaluates Performance of the team members. 
 Issues instructions and assigns duties to team members. 
 Developing customer service procedures, policies and standards for organization. 
 Maintain daily, weekly and monthly report and issues of customer services and present report to 
manager for further assistance. 
Worked as CS Executive in Warid Telecom, Lahore, Pakistan. 
Core responsibilities were including: 
 Response to customer’s queries/complaints. 
 Facilitate customers as per company’s SOP. 
 Resolves product or service problems by clarifying the customer's complaint; 
 Up selling of existing and new services, retaining existing customers and acquiring new 
customers. 
 Provide quality service on every call. 
 Promote teamwork and call center success. 
 Manage Quality & Quantity Parameters set by the management. 
 Communication between backend departments and customers. 
ACADEMIC QUALIFICATION 
Education Majors Year Instituion 
Master in Business 
Administration 
Marketing 2011 University of Central 
Punjab Lahore. 
Bachelors in Commerce Accounting & Finance 2008 Punjab College of 
Commerce, Lahore 
F.sc/Inter Pre-Engineering 2005 Saudi Arabian Intl. 
School Al-khobar Ksa 
Matriculation Physics, Chemistry & 
Maths 
2003 Saudi Arabian Intl. 
School Al-khobar Ksa 
KEY SKILLS 
Ability to manage time and prioritize workload to ensure efficient delivery of all aspects of tasks 
 Excellent organizational skills and great ability to multi-task. 
 Good written and verbal communication skills. 
 Solid interpersonal and negotiation skills. 
 Proven proficiency in relevant computer applications. 
 Strong ability to provide own transportation to travel as needed. 
 Uncommon ability to build quality customer relationships. 
 Strong sales and customer service skills.
 Proven leadership skills and strong integrity. 
 Excellent math, analytical and time management skills. 
 Highly motivated and driven to succeed. 
PERSONAL INFORMATION 
Nationality : Pakistani 
Date of Birth : 3rd April 1986 
Marital status : Unmarried 
Languages : English, Arabic, Urdu & Punjabi 
REFERENCES 
SHALL BE FURNISHED UPON REQUEST

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CV OF NAJEEB 2014

  • 1. NAJEEB NAJAM  00971-554349931 najeebnajam@yahoo.com POSITION APPLIED FOR: Operations executive or Coordinator , Sales or Marketing Coordinator , Travel Consultant OBJECTIVE To utilize the knowledge and skills gained throughout the educational career efficiently for the progress of the organization. Able to manage own time effectively, and priorities workload. Experienced at working to tight deadlines and under considerable pressure. Friendly and approachable with excellent interpersonal and customer relations skills. PROFESSIONAL EXPERIENCE O CIRCLE REAL ESTATE BROKER ( April 2014 to Till Date ) Worked as a property consultant in O Circle real estate Broker. Job Description includes :  Source property inventories from property owners and real estate agents  Source potential investors and establish/maintain a good work relationship.  Advice and discuss various opportunities of property services.  Professionally, to maintain a high standard of service, and to update the Sales Excel Sheet constantly.  Assemble detailed property portfolio and present it to clients.  Build awareness and knowledge of the property market in UAE (and other) and study factors influencing property market.  Collect full details of property which includes photo shooting, arranging viewings, showing the property to potential tenants, etc  Attend “Property nature” events (s uch as exhibitions , property launching, pres entations , s eminars…etc) FOUR BROTHER’s GROUP ( September 2011 to March 2014 ) Worked as a Sales Support Officer at Four Brother Group , Lahore Pakistan. Job Description includes :  Manage customer arrivals to maximize relationship building opportunities and directing them to the appropriate distribution channels  Proactively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up  Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution  Assist in the analysis of customer trends to enhance sales and service management process  Managing the correspondence between the sales team and their clients  Providing data and reports to help the sales team  Keeping track of sales targets  Facilitate visits from distributors & their clients for meetings in office  Issue all documentation to distributors in connection with new/revised product launches  Contributes to team effort by accomplishing related results as needed. Worked as a Sales Executive at Four Brother Group , Lahore Pakistan. Job Description includes :  Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.  Sells products by establishing contact and developing relationships with prospects; recommending solutions.  Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • 2.  Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.  Needs to assist the management in taking the appropriate decisions in the discussions in the forthcoming products and on the social promotions.  Prepares reports by collecting, analyzing, and summarizing information.  Maintains quality service by establishing and enforcing organization standards.  Contributes to team effort by accomplishing related results as needed. WARID TELECOM (Feb 2009 to Aug 2011) Worked as a CS Supervisor of Warid Telecom. Core responsibilities were includes:  Supervises and coordinates activities of team members engaged in customer service activities.  Plans, prepares and devises work schedules, according to workloads.  Observes and Evaluates Performance of the team members.  Issues instructions and assigns duties to team members.  Developing customer service procedures, policies and standards for organization.  Maintain daily, weekly and monthly report and issues of customer services and present report to manager for further assistance. Worked as CS Executive in Warid Telecom, Lahore, Pakistan. Core responsibilities were including:  Response to customer’s queries/complaints.  Facilitate customers as per company’s SOP.  Resolves product or service problems by clarifying the customer's complaint;  Up selling of existing and new services, retaining existing customers and acquiring new customers.  Provide quality service on every call.  Promote teamwork and call center success.  Manage Quality & Quantity Parameters set by the management.  Communication between backend departments and customers. ACADEMIC QUALIFICATION Education Majors Year Instituion Master in Business Administration Marketing 2011 University of Central Punjab Lahore. Bachelors in Commerce Accounting & Finance 2008 Punjab College of Commerce, Lahore F.sc/Inter Pre-Engineering 2005 Saudi Arabian Intl. School Al-khobar Ksa Matriculation Physics, Chemistry & Maths 2003 Saudi Arabian Intl. School Al-khobar Ksa KEY SKILLS Ability to manage time and prioritize workload to ensure efficient delivery of all aspects of tasks  Excellent organizational skills and great ability to multi-task.  Good written and verbal communication skills.  Solid interpersonal and negotiation skills.  Proven proficiency in relevant computer applications.  Strong ability to provide own transportation to travel as needed.  Uncommon ability to build quality customer relationships.  Strong sales and customer service skills.
  • 3.  Proven leadership skills and strong integrity.  Excellent math, analytical and time management skills.  Highly motivated and driven to succeed. PERSONAL INFORMATION Nationality : Pakistani Date of Birth : 3rd April 1986 Marital status : Unmarried Languages : English, Arabic, Urdu & Punjabi REFERENCES SHALL BE FURNISHED UPON REQUEST