1. PERSONAL DETAILS
Name and Surname Nana Mude
Race African
Gender Female
Identity Number 8711050809080
Drivers License pending
Cell Phone 0796177481
Alternative num 0827938529
E-mail Address nana.mude@yahoo.com
nrosina@fnb.co.za
Qualifications
Qualifications Matric
Institution Vryburger Hoerskool High School
Date 2007
Subjects Travel and Tourism
Business Economics
Geography
English
Afrikaans
Computer Typing
Tertiary Information Technology
Institution CTI Diploma not completed
Information Systems
Networking concepts
Human Computer Interaction
Mathematics for computer science
Programming Languages
Fundamentals of Computer Science
OTHER CONSIDERED STRENGTHS
 High level of competency
 Frank and forthright
Assertive, diplomatic, stable

2.  Outstanding communication skills
 Computer literacy
Microsoft Office, SAP, AUTOCAD, HOGAN, FUSION, NDS,BDS,
CIBOODLE, NT2000, WORKFLOW, SIEBEL, FENIX
EMPLOYMENT HISTORY
Current Branch/Unit FNB PREMUIM & BUSINESS CORE BANKING
Current Position RAF Specialist | Relationship Account Fulfilment
Manager’s Name Sandy Robertson
Division Bank city
Period 2014/08/01 to date
Position RAF Service Specialist
Job purpose Ownership of the Service call logging process
within the Business Unit
Ensuring that the service call is correctly resolved
Take responsibility for the resolution of the service call from initiation to
conclusion
Following up on outstanding requests
Providing first line support where appropriate
Providing feedback to our internal FNB customers
Open accounts and transfer to branches
KYC the accounts
Account maintenance for business accounts
Account maintenance for personal accounts
EDD Campaign
Close Accounts
Cucu and Cuac linking’s
Dealing with escalated queries within the provided turn around time
Respond to customer queries via the RBS
Resolve customer complaints via the RBS
Liaise with internal stakeholders to ensure customers need and expectations
are understood
Ordering of cheque books
Ordering of cheque cards
Scanning and indexing
Mandate Population
Employer 2 Standard Bank
Division CONSTANTIA KLOOF
Period OCT 2012- FEB 2013
Position Vehicle and Asset Finance Consultant
Mpho Motsepe

3. Job purpose
 To maintain a high level of integrity and ethical standard
transactions pertaining to customer enquiry related functions
 Ensures that laid-down instructions are adhered to for all routine
transactions pertaining to customer enquiry related functions.
 Ensures that direct reports provide customers with exceptional
service.
 Ensures workload fit target is achieved.
 Assists subordinates in generating meaningful and value-added
customer solutions, thereby achieving maximum business
development.
 Ensures that sales targets are met.
 Assist with applications
 Log and escalate queries out of department
 Log and capture first call and non-first resolution
 Conducting needs analysis
 Adhering to record keeping
 Accurately processing customer mandates
 Notify customers regarding approval of credit loan facilities
 Deal with complaints and service failure
 Quoting accurate account information to customers
Employer 3 Standard Bank
Division Business Banking
Period March 2012 – September 2012
Position Business Banker Consultant
Job purpose
 To ensure that customers’ banking needs are identified
and fulfilled efficiently and cost effectively while managing
the risks associated with new accounts, mandates and
specimen signatures.
 To maintain a high level of integrity and ethical standards.
 Arranges customer discussion forums with relevant
customers
 Resolves customer complaints referred by subordinates
to the satisfaction of both the customer and the Bank

4.  Ensures that customers are provided with an efficient and
effective service.
 Handling outbound and inbound sales calls
 Promote and cross sell products and services
 Quoting accurate account information to customers
 Ensure compliance with FICA, FAIS, and NCA
Employer 4 FNB
Division Credit Card
Period May 2011 – March 2012
Position Credit Card Service Consultant
Job purpose
 Handling calls
 Giving accurate customer service
 Account consolidation
 Limit shifts
 Credit clearance
 Balance transfers
 Limit increases and decreases
 Account queries
 Account maintenance
 Any other account / customer related queries

5. Standard Bank
Branch Banking
January 2009 – November 2010
Service Consultant float
Ensure expected targets are reached
Sales
Home loans
Personal loans
Account payments, deposits, transfers, account closure
Overdrafts
Any account related to banking industry
Employer 5
Division
Period
Position
Job purpose


6. Equiton Construction
Construction
May 2008 – Dec 2008
Autocad Consultant / Project Administrator
Editing project forms
Drawing and measuring house plans
Data capturing
Delivering forms to clients
Issuing of weekly vouchers to workers and clients
Paying wages
General client service
Administration
Maintaining Line Mangers dairy
Preparing for meetings
REFERENCES
MR STEVE MOTEBA EQUITON CONSTRUCTION
0837181222
MRS BONITA HOFFMAN FNB CREDIT CARD
0113692800
KARL SOLOMONS STANDARD BANK (QUEST)
0116280300
SYLVERSTER GOVENDER STANDARD BANK (QUEST)
0116280300
MPHO MOTSEPE FNB RAF (EDD)
0877363402
Employer 6
Division
Period
Position
Job purpose
