1. www.sterlingofficemoving.com
Office Services Division
Company History:
Of the 800 North American Van agents nationwide,
Sterling is the 3rd largest with total sales of over $27
million. Our size allows us to offer many advantages,
unlike most other moving companies, who use the same
resources to perform all their services, (household goods,
high tech and trade show transportation, storage and office
moving). Sterling has created distinct divisions that
specializes in one service area. This specialization allows
us to become much more proficient in each area, resulting
in better service to our customers. Our Office Services
Division is a classic example of this philosophy.
Created in 1994, our Office Services Division was created
to meet the needs of the diverse business community of
New England. This Group was created and is managed by
Jerry Markow and Michael Norton, who between them,
have over 30 years of experience in selling, planning and
managing office and industrial relocations. The Office
Services Division quickly grew to over 100 people and now
represents over $9 million in gross annual sales; more than
many full-size van Line agents.
Over the past few years, we have concentrated on bringing
on board the most talented people in the industry, with an
eye towards offering our customers a single-source project
team. We have accomplished our goal of becoming one
of the few full commercial moving groups in New England.
In addition to our moving services, we offer our customers
installation of modular furniture, computer
disconnect/reconnect, pallet racking, inventory racking,
warehouse storage, library shelving & caging. This is all
handled in house. We DO NOT SUBCONTRACT these
tasks as most other movers must.
2. Office Services Division
Mission Statement:
Move Solutions… Quality, Value and Service
WITHOUT EXCEPTION
And we back it up with:
Experience:
Our Project Managers, of which we have eight, have five to twenty-five years commercial
move management experience each. All are fully versed in the nuances of relocations in our
varied market from smaller five person legal offices to three thousand person corporate campuses.
We cover the full spectrum of typical office moves, industrial machinery, libraries, high tech
testing and manufacturing, forty million dollar server rooms, biotech laboratories and equipment,
hospitals, universities and school systems, and hotels.
Our Supervisors all have in excess of ten years commercial supervisory move related
experience. Many have been with the division since its creation.
The Drivers are some of the top rated in the business. Their driving skill, load knowledge and
backgrounds insure what goes in at origin arrives as it was taken.
We field eighteen highly trained Installers, well versed in the myriad of cubicle manufacturers’
designs and office furniture installation. They also are qualified in pallet rack installations and
competent assembling such sensitive equipment as bio-safety cabinets.
Our Movers are all our employees. Daily, we field some sixty full timers, supplemented nights
and weekends by our part timers giving us the ability to run one hundred twenty movers for off
hour and weekend moves which are our peak times. We use NO TEMPORARY LABOR.
All employees are in house trained, arrive in uniform and prepared to go to work, not to receive on
the job training at your expense.
3. Office Services Division
Capacity:
Sterling is unique in that the size of our Office Services Division allows us to perform many large
projects simultaneously. We typically have 3-5 large relocations happening on any given Friday and/or
Saturday. The size of your particular relocation dictates that the mover must have this type of capacity.
Sterling will not have to stop all of our other office moves, in order to service your company, as many
other movers will. As a matter of fact, given the crew sizes needed each weekend, we perform 3-5 jobs
of substantial size each weekend simultaneously. This is important since it is inevitable that the vendor
selected will be needed by its other customers. A specific example of this is on one recent weekend,
when we relocated 20 trailer loads for Oracle, 5 trailer loads for Cisco, 20 trailer loads for HBSR, 5
trailer loads for Compaq, and 10 trailer loads for Key3Media, representing a total of 60 trailer loads.
Total manpower was 114 men on Saturday. You will find these companies on our reference sheet and
we welcome do diligence on your part.
Reliability:
It is important to know the capabilities of your chosen mover and trust in their ability to perform at your
highest levels of expectations. Whether your business is large or small, office related or includes highly
sensitive equipment, it is your livelihood. This is precisely how we approach each move.
All projects are discussed in detail with our operations department to insure the proper mix of personnel
and skill sets are on each job.
Our customers know we honor our commitments, arrive when and as specified and perform as
expected. We do not overbook, as does our competition, requiring temporary labor to fill their crews.
We would rather turn down work or endeavor to consider alternate times and dates than provide
mediocre service with unskilled manpower. Our customers know what to expect, a highly trained,
professional crew, whose livelihood is in the moving business.
References:
Attached is a listing of current references, none over two years old. It is important to note that we are
not offering one or two of our best, but one hundred firms from all areas of the marketplace. We
encourage our contacts to be candid as we encourage you to qualify us as your vendor of choice.
The amazing thing is you will know many of the names. If in your field, possibly the contact.
The Sterling Office Services Division is all about meeting and exceeding expectations. Our mission
statement speaks precisely and plainly about what we stand for :
Move Solutions…… Quality, Value and Service…… WITHOUT EXCEPTION
4. Office Services Division
Quality Assurance:
At Sterling, our number one goal is to maintain a consistent level of superior
service. We understand that anyone can supply superior service, some of the
time. The challenge is designing a system where quality is the rule and not
the exception.
To reach or goals of excellence in service and consistency:
-No Temporary Labor is Used
-Office Services Division was established with all staff and
crews specifically trained in office moving and related services.
-Project Managers have years of experience in managing large
projects and run all large projects.
-Single Source Capabilities; ie., we always have an installer on
each crew in case tools are needed, etc.
-It is ingrained in all Sterling Supervisors that the job is not
complete until all of the customers expectations are met. Our
references speak for themselves.
5. Mover Qualifications:
Location: Sterling has a total of 9 facilities in 4 different
States. The main headquarters is in in Billerica, MA and the
Facility for the Office Services Division is in Chelmsford.
Number of Full Time Employees: Sterling’s Office
Services Division has 70 full-time and 50 part-tie
employees. The Sterling System has close to 200 full-time
employees.
Average Length of Service: The average length of service
for the office moving crew is 5 years. As well, the average
length of service for our supervisory personnel is over
10 years. (Note: our Office Services Division has only been
in business since 1994!)
Experience of Supervisory Personnel:
Mark Brinson 10 years
Mike Tibando 10 years
Mike Norton 20 years
Skip Church 16 years
John Palmieri 12 years
Shaun Delaney 15 years
Rick Condon 15 years
Frank Guerriero 10 years
Skipper Church 10 years
Gary Battcock 15 years
Mike Quinlan 10 years
6. Prior to the
move, all traffic
areas including
floors, carpeting,
walls and corners
are carefully
prepared with
appropriate
protection.
• Building
Preparation
Insurance Coverage:
Total liability to Sterling for all
items relocated is $.60 per lb.,
per article. Additional insurance
may be purchased. Note: Please
see attached certificate of
insurance for all other coverage.
8. Office Services Division
Equipment and Resources
•Over 30 tractor
trailers, 10 straight
trucks, all with lift
gates
•1,200 dollies
•160 computer carts
•80 panel carts
•150 library carts
•120 trained men &
women
9. Office Services Division
Move Solutions:
Pre-Move - Move Coordinators meeting
In Summary: Sterling Corporation Offers These 6
Advantages:
- Single source vendor providing installation, moving and light
rigging services.
- A wide range of experience in handling electronic equipment, lab
equipment, case goods and modular furniture.
- Estimator / supervisor with years of experience who can advise your
company based on direct experience not guesswork.
- Well qualified and trained personnel, familiar with office and
industrial moving.
- Competitive Rates
- A desire to provide the most professional service available.
10. What we do… that adds
VALUE
Full Service Moves
Numbering Pre-Move
Move
Systems, Color Meetings
Plans
Coding, etc.
On-site Project Post Move
Management Follow-up
Move Time Line
