1. Naomi Shears
Mobile: 07447 054 537
Email: naomisierra@hotmail.co.uk
Professional Profile
A self motivated Human Resource Management Graduate seeking to commence professional development
as a HR Administrator. Offers demonstrable skills in HR administration, recruitment and selection and current
UK employment law by virtue of experience as a Project Officer with Graduly Recruitment Agency.
Recognised throughout career to date as an advocate for best practice and compliance. Moreover, for the
capacity required to encourage process and policy development.
Key Skills
 Recruitment & Selection
 HR Administration
 Creating Job Adverts
 Current UK Employment Law
 Research & Analysis
 Administration
 Mentoring & Coaching
 Quality Assurance
 Process Development
 Compliance Management
 Application Administration
 Service Delivery Administration
 Customer Service
 Microsoft Word
 Microsoft Excel
Professional Experience
Jan 2014 - Feb 2015 Make it Cheaper
Roles Held:
May 2016 – Present Service Delivery Administrator
Mar 2015 – May 2016 Quality & Compliance Advisor
Jan 2014 - Feb 2015 Business Saving Expert
Key Responsibilities - Quality & Compliance Advisor/Service Delivery Administrator:
 Responsible for assessing the quality and compliance of all contracts that are sold, mitigating reductions
from suppliers and service providers in the process.
 Sought upon to provide insight and recommendations on the QA process as a result of comprehensive
analysis on QA data. Reporting trends to management and presenting in an easy to understand form.
 Providing administrative support to the Sales Team. Ensuring all relevant documents are sent to
customers alongside any considerations.
 Drawn upon by Sales Agents to provide advice and guidance on compliance matters. Sharing best
practice over various mediums and coaching and mentoring to encourage knowledge development.
 Working closely with suppliers to provide any support during call screening. Providing feedback and any
additional information to progress workload.
 Providing the initiatives required to key stakeholders for the QA process and customer experience to be
improved, including the development of concise and centralised information.
 Developing commission codes and prices for the sales team
 Managed the QA process of training external contractors, providing regular feedback and support
 Handling Termination update and Sent to supplier data
Key Responsibilities - Business Saving Expert:
 Partaking in various new business campaigns to generate qualified leads for the Sales Team. Utilising
fact finding and presentation skills to establish contact with key decision makers.
 Adhering to various processes relating to contract administration.

2.  Handling complaints with tact and diplomacy. Escalating where required to the correct department and
providing any insight to support a timely resolution.
Nov 2013 - Jan 2014 Customer Service Administration Forest Hill Jobcentre
Key Responsibilities:
 Responsible for overseeing the booking of computing sessions for claimants. Managing a complex diary
and forward planning to mitigate any conflicting demands.
 Utilising Microsoft Excel to enter and update information. Ensuring all format and content requirements
are followed and pulling summaries and reports as required.
 Drawn upon to provide extended support during workshops. Preparing resources such as handouts and
leaflets. Also accountable for ensuring all registers are updated as needed.
 Partaking in regular meetings with management and peers to discuss and explore various initiatives
capable of improving department processes and policies.
Feb 2013 - Aug 2013 Project Officer Graduly Recruitment Agency
Key Responsibilities:
 Accountable in a multi-faceted with the primary remit to facilitate effective campaigns for prospective
candidates of various courses.
 Keeping abreast of relevant employment laws, recruitment best practice and regulations to ensure all
campaigns are compliant.
 Drawn upon to create and update adverts whilst ensuring all brand standards and guidelines are
adhered to. Moreover, ensuring all content is engaging and conducive of driving engagement.
 Curating job adverts per requirements; seeking information from relevant stakeholders to ensure
accuracy and gaining authorisation prior to positing.
 Key contact for advert enquiries. Ensuring all responses are made within service levels set and providing
additional information where needed.
 Drafting both course descriptions and adverts for courses. Ensuring all content is informative and
objective and terms are explained.
 Undertaking regular and comprehensive research on current laws and regulations affecting employee
relations. Sharing best practice amongst peers and management.
 Screening CVs against a strict framework of criteria. Overseeing the response to declined or accepted
applications. Subsequently managing competency based questions for relevant management.
PART TIME EXPERIENCE:
Oct 2013 Customer Service Advisor Hyde Group Association
May 2010 - May 2013 Customer Sales Representative Conduit UK Call Centre
Education & Professional Development
BSc Human Resource Management
University of Glamorgan  2009 - 2013
Key Modules:
Business Research / Business Financial Information for Analysis /
Decision Making and Control / HRM in Context / Managing Business Growth and Sustainability /
Talent Development and Sustainability / Resource and Talent Planning /
Employment Experience / Global Business / International Issues in Management /
Employment Relations / Leadership and Management / Employee Engagement /
Strategy and Change
COLLEGE QUALIFICATIONS
COLLEGE  2007-2008
SCHOOL QUALIFICATIONS
SCHOOL 2006-2007

3. Additional Information
Interests Travelling / Cooking / Reading
Voluntary Work Student Experience Ambassador
‘Big Church’ Day Out
Potters House Lewisham
References Available on Request