Technology: How retailers can stay alive and create exceptional customer experiences_Jrni
•Download as PPTX, PDF•
0 likes•201 views
Technology: How retailers can stay alive and create exceptional customer experiences_Jrni
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Technology: How retailers can stay alive and create exceptional customer experiences_Jrni
Similar to Technology: How retailers can stay alive and create exceptional customer experiences_Jrni (20)
More from National Retail Federation
More from National Retail Federation (20)
Recently uploaded
Recently uploaded (9)
Technology: How retailers can stay alive and create exceptional customer experiences_Jrni
- 1. TECHNOLOGY: How Retailers Can Stay Alive and Create Exceptional Customer Experiences
- 2. Glenn Shoosmith, Founder and Chief Architect
- 3. TECHNOLOGY: How Retailers Can Stay Alive and Create Exceptional Customer Experiences
- 4. 1820
- 5. 1920
- 6. 1980
- 7. 2020
- 9. ● Convenience: All about “stack ‘em high – sell ‘em cheap.” All about lots of stores near you – a market that has appeared and disappeared in 50 years. ● Experience: All about the feeling you get from being in the store. Far less stores with each one being a showpiece for your brand. What’s Wrong?
- 10. ● More than 9,300 store closings in the U.S. in 2019 ● Holiday shopping: Commerce up, in-store down ● Flagship stores are emerging to drive incredible experiences The State of the Market
- 11. Customers want exciting experiences when they shop in-store and receive services and offers they can’t get online Maximizing In-Store Experiences
- 12. 57% APPOINTMENTS: Powering Personalized Conversations Consumers interested in scheduling appointments online to meet with in-store staff
- 13. 3X-10X The Value of Shopping In-Store Increase in basket size when consumers shop face-to-face
- 14. EVENTS: Fostering Loyal Communities 64%Consumers interested in attending in-store events to enjoy early access to products
- 16. 30,734 Vendor Tastings in Q4 vs. 22,758 LY; +35% to LY Introduced new products and services driven by experiences The Growth of Vendor Tastings
- 17. 3,845 private appointments conducted in 2019 (second half of 2019 when live) The Success of Private Appointments
- 18. Private Class and Meeting/Consumer Class and Special Event: October 2019
- 19. Private Class and Meeting/Consumer Class and Special Event: November 2019
- 20. Private Class and Meeting/Consumer Class and Special Event: December 2019
- 21. 2025 and Beyond
- 22. Experiential Retail Is Here Learn more about experiential commerce at Booth 1139