1. NAVEEN SHARMA ADDRESS:
H-501, Sadarpur,Sec-45
Noida(201301)
Email:-Sharmn20@gmail.com
Mobile: 07838074761
Objective
I would be able to work in progressive and challenging environment where I can enhance my skills and
knowledge to secure rewarding position in a reputed organization.
EXPERIENCE
EXL SERVICE PVT LTD Jan 2011- Sep 2014
 3 Yearsand 8 Months experience of EXLService (Pvt) Ltd.AsCustomerCare Executive in Back Office since
Jan 2011 to March 2013 than promoted as Senior Executive
Senior Executive:
 Processaccountson dailybasisrelatedtoGas and Electricity meteringdevice,bill andinvoice the
customeraccount.
 Providing floor support to team members.
 Taking care of technology related issue, raise the ticket for IT team.
 Responsible for preparation of work allocation to team members on daily basis.
 Responsible forall the ad- hocreport comingfromoperation.
 Responsible for leave tracker, attendance and login logout defaulter report on monthly basis.
JABONG.COM Oct 2014 to Dec 2014
MIS Executive:
 Part of refundteamand responsible for exchangeandrefundrelatedreport.
 MaintainingRefundMasterandStore CreditMaster.
 Sometimesrefundstocustomers.
 Responsible forall the ad- hocreport comingfromoperation.
IEnergizer April 2015 to till date
Senior MIS Executive:
 Responsible forMISreportingforUS based BankingProcesswhichentailsbandwidthof more than1400
employees.
 Prepare Buildhrs. Reportondailybasis.
 Responsible forpreparationandmaintenance of Performance Report,ShrinkageReportandIncentive
Report.
 Prepare Attendance Reportand PaymentDetailsReportondailybasis.
 Responsible forall the AD-hocReportscomingfromoperation.

2. SKILLS
 Knowledgeof Excel and Advance Excel (Vlookup, Hlookup, Countif, Countifs, Sumproduct, Sumif, Sumifs,
Index-match etc...)
 Knowledge of Macro (VBA), MS Access and basic SQL queries.
ACHIEVEMENTS
 Awarded best performer in terms of Quality and Productivity in EXL Service Pvt Ltd
 Awarded as Star performer two time in EXL Service Pvt Ltd
ACADEMIC
 B.C.A Passed from C.C.S.University Meerut in 2008
 12th Passed from U.P.Board in 2005
 10th Passed from U.P.Board
STRENGTH
 Strong analytical skills, self-motivated and quick learner
 Punctual and positive attitude
PERSONAL DETAILS
 Father’s Name : Sh. Laxmi Narayan Sharma
 Date of Birth : 26-Jan-1988
 Sex : Male
 Nationality : Indian
 Marital Status : Married
 Hobbies : Listening to music, play with child’s and internet surfing
I, hereby, declare that all the above stated information is true and best to my knowledge.
Date.
Place:-
NAVEEN SHARMA