This NetApp IT FY16 Year in Review report features highlights and lessons learned as we fundamentally change the way we operate to meet future business requirements.

1. MASTERING INFORMATION TECHNOLOGY
DURING BUSINESS TRANSFORMATION
NetApp IT FY16 Year in Review

2. Contents
Our Corporate IT Environment ......... 3
Operating IT like a Utility .................. 4
Data Centers....................................... 4
Stable IT Operations ........................... 5
Data Management............................... 5
NetApp Test Automation Center.......... 6
Enterprise Consumer Services............ 6
EBA Tier 2 Platform ............................ 7
QuoteEdge Commerce Platform.......... 7
Information Security ............................ 8
Configuration Management Database . 8
Responding to Business Demands.. 9
Customer-1 Program........................... 9
NetApp on NetApp Program.............. 10
Hybrid Cloud Journey........................ 10
Continuous Development .................. 11
Sales & Ops Demand Planning ......... 11
Keeping People at the Heart........... 12
International IT.................................. 12
IT Business Apps Re-Alignment ........ 13
IT Guiding Coalition........................... 13
IT Cohort Program ............................ 13
Accelerating Business.................... 14
Mastering IT During Business Transformation
At NetApp we know that the digitization of business is changing every aspect
of our world. Data is the fuel igniting the future and customers―internal and
external―expect IT to be faster, more flexible, and more agile than ever.
As NetApp’s transformation efforts accelerate, I am pleased to share NetApp
IT’s FY16 Year in Review report which features highlights and lessons learned
as we fundamentally change the way we operate to meet future business
requirements.
It’s been a big year with many changes. To support NetApp’s transformation
we created four important focus areas: 1) optimize NetApp’s technology as-
sets to enable the company’s market position; 2) strategically position our
resources for on-going success; 3) continuously improve our processes; and
4) continued governance at the enterprise level to ensure for effective use of
technology assets, resources and supporting processes.
Every day we make tough decisions about where to invest and divest both in
services and spending. We have to find cost-savings, drive efficiencies and
reallocate our resources to the most critical opportunities. We understand we
must continue to evolve the solid infrastructure we’ve developed to deliver the
best possible business value to NetApp while at the same time revamp IT’s
process to become an increasingly more cost-efficient, reliable IT organiza-
tion. While challenging, the long-term benefits of IT transformation cannot be
underestimated.
NetApp IT serves the dual role of also being NetApp’s first customer. Through
Customer-1 and NetApp on NetApp, we directly influence NetApp’s top line by
running NetApp’s products in a real enterprise environment. We provide direct
feedback to improve product quality and we work hand-in-hand with our sales
teams to help drive customer adoption.
True transformation requires more than just new processes and technology
applications. Our people play an important role in not only what can be done,
but how it gets done. We are honored to partner with you as we continue to
reinvent NetApp together and lead the next era of IT.
Thank you for your interest.
Cynthia Stoddard, CIO
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3. Mastering IT During Business Transformation 3 of 14

4. IT as a Cost-Effective Utility | Quick Response to Business Demand | People
Operating as a Cost-effective Utility
Everyday IT contributes to NetApp’s bottom line by running a cost-
effective, stable IT operation. Similar to a public utility where
services are solid and reliable, IT strives to deliver innovation with
few bells and whistles. By taking the old adage “do more with less”
to a new level, the team embraces automation, optimizes technolo-
gy, implements self-service options, and continues to improve IT
offerings and services at every turn.
Data Centers
Ensuring Data Center Efficiency
Located in Oregon (U.S.), our Hillsboro Data Center (HDC) allows
IT to increase the stability, scalability, and overall capability of its
entire operation. In FY16, we completed the migration of all
workloads from a former colocation site in Sacramento, California
into the HDC. This data center migration project took 3.5 years and
involved over 1,000 servers, 40 storage filers (containing 2 PB of
data), and 160 business applications, of which 59% were decom-
missioned.
The HDC uses state-of-the-art design practices (http://
bit.ly/1qLZzdE) to maximize energy efficiency and costs 55% less
to operate than the facilities in California. In FY16, IT realized
$300K in power savings by migrating 35% of the 7-mode storage
controllers located at the facility to clustered data ONTAP. HDC is
the energy efficient home to 4,749 servers, nearly 400 business
applications, and over 15 TB (22 TB raw) of data center storage.
Given the built-in redundancy capability of the HDC, we perform
quarterly tests of the facility’s infrastructure including its genera-
tors, UPS, switching gear, and more. These tests are performed
seamlessly and have zero impact to IT operations and our user
community. Like a public utility, we want to ensure our data center
is stable and fault tolerant.
"The WebEx update is the most
positive IT change that I've ever
encountered. The personalized
meeting URL eliminates prior
planning and the simplified recording
and callback features are easy to use.
It takes me about 2 minutes to set up
meetings between the U.S. and
NetApp Bangalore compared to 20
minutes with the previous option.”
Megan Bock
DITA Architect
NetApp
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5. Stable IT Operations
Declining P1 Incidents, Growing Change Volume
As with any reliable, cost efficient utility provider, we enforce stable IT operations capable of assimilating frequent and
rapid changes. These changes include capacity upgrades, new technology introductions, and feature and capability
updates. IT strives to provide a predictable, consistent mode of operations regardless of the changes being introduced
into the environment. More on how our IT infrastructure stability has improved the lives of our business applications
teams can be found here (http://nt-ap.com/1VVsEjm).
With the stabilization of our IT operations, we have seen a dramatic reduction in Priority 1 (P1) incidents, faster return
to service, the ability to review and implement changes quickly, and an overall shift from reactive to proactive mode.
Over the past five years, our stabilization efforts have resulted in an 86% drop in P1 incidents and a corresponding
70% drop in the median P1 duration time to service recovery.
Along the way we have adjusted the process
to review and approve changes. Previously,
teams met every two weeks to review more
than 100 change requests in a meeting that
took hours. We now do daily, quick change
reviews and approvals. In fact, we have been
able to absorb over 40% more changes into
our IT operations while keeping major P1
incidents to a bare minimum. The time
formerly spent on reactive activities, like
change window negotiations, incident
management, root cause analysis, and
management follow-ups, has been redirected
to proactive, value-add activities focused on
creating better IT services.
Data Management
Leveraging NetApp Software
We find NetApp technology contributes significantly to the stabilization of our operations as an IT utility. The VolMove
capability of clustered Data ONTAP®
software means workloads can be moved nondisruptively and seamlessly during
upgrades, migrations, technology refreshes, and replication activities. In FY16, we completed the migration of
SAP―one of our Big 5 IT apps—to clustered Data ONTAP. To keep our ONTAP storage environment supportable
and reliable, the team completed 574 ONTAP system upgrades in
FY16―an average of 2.6 per business day! Learn more about
our IT experience with clustered data ONTAP here (http://nt-
ap.com/1O5Bk54).
IT deployed All Flash FAS (AFF) for the first time in FY16. When
performance issues were encountered with the ASUP file ingest
process, the team used clustered Data ONTAP to move the
ingestion workload to All Flash FAS (AFF) storage controllers with
no disruption to service. We were able to eliminate disk latency
issues and saw a 50X performance improvement (http://nt-
ap.com/1sAUZQV) when under a heavy load. Today, IT no longer
installs hard disk drives except for backup.
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6. The team has also integrated OnCommand Insight into its daily IT operations. The configuration management data
base (CMDB) helps optimize the storage network, track trends, and trace application data to the business services it
supports. This visibility means we know what is affected during a change request and consequently are able to
provide better IT support and substantially lower the risk of outages. Read (http://nt-ap.com/1TDP2Pk) more about our
IT experience using OnCommand Insight.
Another contributor to IT stability has been NetApp FlexClone®
which creates multiple, instant data-set clones in five
minutes with no storage overhead. It provides a silhouette of the data, shares the image of the original database, and
captures incremental changes. FlexClone copies use only 10% of the space compared to physical copies, making it a
fast and efficient way to perform database refreshes in the development cycle. More on the important role FlexClone
plays in our ability to follow a 6-week application release cycle can be found on page 11.
NetApp Test Automation Center
Enabling the Quality and Speed to Delivery of Enterprise Applications
As a utility provider of IT services, we continually review the quality of our services and the cost of delivering that
quality. One of the ways we do this is with regression testing to uncover software problems within our enterprise
business applications. Born in our Strategic Innovation Lab, the new Test Automation Center (NTAC) is a multi-tenant,
multi-tool platform built to host and facilitate the automated regression testing of existing application features and
functionality across the enterprise.
Aimed at proving that open source test automation tools were viable, NTAC can be used to run programmed scripts
from parallel test cases against multiple browsers, significantly reducing the time to test and interaction from testers.
As a result, we can increase the scope of test coverage, decrease the duration of the test cycle, and reduce testing
costs.
Enterprise Consumer Services
Out With the Old, In With the Cloud
Dedicated to ensuring the productivity of thousands of employees and alternative workers at NetApp, the IT Enterprise
Consumer Services (ECS) group provides solutions to work anywhere, anytime, from any device or platform. They do
this through converged client services, mobility, productivity, collaboration, and communications.
ECS played a major role in IT’s foray into the cloud
and other innovative technologies in FY16. The team
deployed an integrated audio and video conference
service based on Cisco’s Webex cloud services,
replacing a standalone audio conference system.
Over 86% of the participants have reported WebEx
quality to be good or excellent! The new cloud
service is available on any device and provides a
flexible alternative to business travel at a time when
business units are tightening their budgets. NetApp
Groups, affectionately known as ng’s, replaced an
antiquated system for email distribution lists. Both of
these solutions have been praised for their ease of
use and self-service capabilities.
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7. The team bid farewell to the traditional enterprise-based Microsoft
Office productivity tools in favor of Microsoft Office 365 (O365), the
cloud-based version of the Office suite. O365 offers Word, Excel,
PowerPoint, and OneNote, along with new capabilities through
OneDrive and SharePoint Online. Yammer has also been added to
our set of collaboration services as NetApp’s official enterprise
social network. As with other solution offerings, it will help our end
users do their best work wherever they are from any device.
ECS also introduced NEAT, the NetApp Enterprise Automation
Tool. NEAT automates basic services such as password resets
and unlocking accounts via email or web interface. NEAT elimi-
nates the involvement by the Help Desk for approximately 8,650
requests per month, saving time, resources, and money. It has
become the foundation for an autonomous user experience as we
complete our transition to cloud-based solutions.
Enterprise Business Analytics Tier 2 Platform
Extending Analytical Capabilities Throughout the Enterprise
An Enterprise Business Analytics (EBA) Tier 2 platform was created in FY16 to offer more cost effective, flexible, and
agile analytical capabilities to our user community. By simplifying the governance of the lower tier platform, the EBA
team can more quickly deliver analytics-based solutions and decision support using offline, business managed data
stores.
The EBA team used the new platform to develop the Customer License Agreement (COLA) solution that helps to
identify unauthorized software and license usage. To-date, COLA has helped to recover an estimated $2.5 million per
year. Another solution, the Marketing Segmentation Center, has enabled NetApp marketers to quickly identify target
segments and marketing/product gaps to better plan marketing campaigns and execute sales plays.
QuoteEdge Commerce Platform
Moving to a Bill of Materials Based Configurator Engine
Approximately 18 months ago we began to transform the underlying commerce platform (Quote Edge) by moving to a
bill-of-materials (BOM) based configurator engine. The former design was based on a monolithic structure that had all
possible NetApp product arrangements which made the configurator model very large in size, unstable, and slow to
open or save. This led to performance issues especially when configuring multi-node cluster configurations.
In FY16, we finished the new QuoteEdge configurator design and it has significantly improved the platform’s perfor-
mance, functionality, and scalability. It has also improved the operational efficiency for quotes configured by NetApp’s
customers and partners. As a result, the time required to configure a quote for a cluster (time on task) dropped by
82% while system response time improved by 85%. The adoption rate of the new BOM based configurator grew to
94% by year-end.
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8. Information Security
Protecting NetApp Data, Intellectual Property, and Brand
In FY16, IT strengthened its network security posture by establishing the Enterprise Information Security (EIS) group
under the leadership of a new Chief Information Systems Officer, Michael Morris. This role reports directly to the CIO.
EIS was formed to create policies and provide the highest level of protection for our network and corporate infor-
mation.
EIS was further strengthened with the creation of Governance, Risk, and Compliance (GRC), and Communications
subgroups. These groups were established to formulate network security strategies and policies, while providing
constructive means to influence our corporate culture toward greater integration of sound security practices.
In FY16, EIS succeeded at integrating significant security improvements into our network. Among these were the
deployment of advanced network detection and visibility tools at major sites in the U.S., advanced email protection
tools to reduce the threat of malware across our network, and a Multi-Factor Authentication (MFA) solution that greatly
mitigates the threats from malicious use of compromised user credentials.
Configuration Management Database (CMDB)
Serving as our Single, Trusted Data Source
About three years ago, our view of the CDMB changed significantly. The turning point came when we began our data
center migration project to the Hillsboro Data center (more about that project on page 4). The team realized an
accurate, always up-to-date view of all IT assets was needed. As a centrally managed and shared tool across the
whole of IT, the CMDB provided a consistent view of the compute and storage assets (both physical and virtual) that
needed to move.
The real power of the CMDB
came when the interrelation-
ships between business
services, applications, and
infrastructure were well under-
stood and documented. Today
the CMDB delivers a fully
integrated configuration mapping
of assets from business services
down to the lowest levels of IT
infrastructure. Its relationship
mapping is made possible by the
integration with OnCommand
Insight (OCI) and other IT tools
that provide the needed
technical content. The CMDB
(http://nt-ap.com/1sPOryD) has
dramatically improved IT service
delivery and has become the
single trusted data source for
supporting all IT operations.
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9. IT as a Cost-Effective Utility | Quick Response to Business Demand | People
Responding Quickly to Business Demands
Another way IT contributes to NetApp’s business transformation,
and its top line, is by creating and expanding business relation-
ships both inside and outside NetApp. Our team works hard to
establish trust, rapport, and value by advocating on behalf of the
company.
Customer-1 Program
Improving NetApp Products and Services
As the first adopter of NetApp’s products and support services, our
Customer-1 Program is a vital resource for NetApp. We have a two
-fold responsibility: deploying NetApp products prior to release into
an Early Adoption Environment and just after they are released into
our IT production environment. In both scenarios, we perform a
thorough evaluation of products such as clustered Data ONTAP
and OnCommand Insight before most of our customers install
them.
The team puts NetApp products through the same rigorous
process that we use with any new technology. We then share our
experiences in deployment, interoperability capabilities, feature set
testing, and enhancements with NetApp’s Engineering and
Customer Support teams. This feedback helps improve product
functionality, often before the product is placed in general release.
We catch software errors (called BURTS) that can be fixed before
they impact NetApp customers. In FY16, two out of three BURTs
reported by Customer-1 were new discoveries.
The Customer-1 program is at the forefront of adopting technology
to provide a stable infrastructure that supports non-disruptive IT
operations 24x7. By utilizing NetApp technology in our hybrid cloud
IT environment, we can give Engineering real-world feedback on
the role NetApp products play in service delivery within our private
and public clouds.
"I am very excited to have the
Customer-1 story because it
gives me a level of reassurance
when talking to customers as I
can share how we use NetApp
products internally.”
Duncan Moore
Director, StorageGRID Software Group
NetApp
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10. NetApp on NetApp Program
Sharing our IT Best Practices and Lessons Learned
NetApp IT is often pushing the boundaries and discovering new ways to utilize our own NetApp technology to improve
the efficiency and effectiveness of IT service delivery. Through the NetApp on NetApp (www.NetAppIT.com) program,
our IT executives and practitioners share with customers, partners and employees our use cases and best practices in
the adoption and operationalization of NetApp technology to
achieve tangible business benefits.
One way we do this is by engaging with these groups in face
-to-face briefings, peer-to-peer phone briefings, and other
events. In FY16, IT averaged 2.1 customer engagements
per day and participated in 63% executive briefings center
(EBCs) sessions in the U.S.
In addition to direct customer engagements, the @NetAppIT
social media program has reached a growing mobile
audience by offering a wide variety of updates on IT-related
content, from industry news to CIO issues to IT best
practices, via Twitter, podcasts, and blogs. This one-to-many
approach enables our sales team to share the NetApp on
NetApp story at a time that best corresponds with their
customers’ interest. One of our more popular pieces in FY16
was a new eBook, the first of its kind. The eBook (http://nt-ap.com/1VVsEjm) describes on how infrastructure stability
(using NetApp technology) has improved the lives of our IT business applications teams.
Hybrid Cloud Journey
Serving as a Data Fabric Showcase
Our hybrid cloud journey began a few years ago when IT realized the traditional enterprise could use the cloud as an
extension of its IT services. Today, we have a hybrid environment capable of hosting applications in the on-premises
private cloud, public cloud, or hyperscaler. It is all tied together with our data fabric that allows us to move data
seamlessly between different providers while maintaining control and ownership of data
In FY16, we provided Infrastructure as a Service (IaaS) via a one-stop, self-service portal where end users can
request hybrid cloud services. The process begins when users log into a central self-service portal, pick an item from
the services catalog, and then get it delivered across any of the clouds we orchestrate. Behind this process is our
cloud decision framework (http://bit.ly/1XzY8fp) which takes into account factors such as strategy, risk, security, and
workload profile to automate the selection of the right cloud option for the client need.
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11. During FY16 IT began to extend the IaaS framework to the application technology layer in a shared application
Platform as a Service (PaaS) offering. By applying standards, automated provisioning, and continuous integration, the
PaaS offering speeds time to application platform delivery, facilitates the development cycle, improves the stability and
predictability of resident applications, and allows development teams to focus on the delivery of the application
features and functionality needed to meet business needs.
Continuous Development for Critical Business Applications
Providing 6-week Release Cycles
Our ability to rapidly deliver new business capabilities without compromising application stability directly impacts the
overall success of NetApp’s go-to-market efforts. To keep pace with the six-week release cycle required by the
business, IT analyzes and determines the most efficient way to test and implement new products, promotions, or
business workflows that require development and integration work across all applications in the ecosystem.
Every six weeks, over 15 discrete development environments are refreshed from their respective production systems
to support our continuous development process. It takes about 3-4 hours to deliver the refreshed environments and
there are a total of four connected landscapes involved from Quote to Cash. This is feasible because of our use of
NetApp SnapMirror & FlexClone technologies.
Besides supporting continuous development, data refreshes are performed daily using these same NetApp technolo-
gies to support business operations, reporting, and more. For example, our production Fix environments for ERP and
QE are recreated within 2-3 hours and the reporting instance for QE, ERP, and SAP are recreated within 30 minutes
twice each day. Using NetApp technology, we are able to meet the needs inherent in a continuous development
cycle—balancing a rigorous process for development, testing, and implementation of new business features against
the stability of a complex ecosystem and the rapid delivery of new functionality.
Sales and Operations Demand Planning
Reducing the Forecasting Cycle and Improving Margins
Demand Planning is a cross-functional business process
inside NetApp involving stakeholders from Sales
Operations, Finance, and Manufacturing Operations. To
increase forecast accuracy, improve operational
efficiency, and provide scalability of the sales & opera-
tions planning cycle, IT partnered with these business
stakeholders to improve the demand planning process
with the implementation of Oracle Demantra in FY16.
The team discovered that the integration of near-real-
time analytics with Oracle Demantra was a game
changer. By taking advantage of out-of-the-box function-
ality and the integration of near-real-time analytics, the
team was able to reduce the cycle times of forecast
generation from over five days to less than 10 minutes.
This reduced cycle time means stakeholders can quickly
review, adjust, and iterate demand forecasts as need-
ed. The improved sales and operations planning cycle has resulted in better forecast accuracies, reduced inventories,
advanced automation and reduced human errors―all of which has led to cost savings and improved margins for
NetApp.
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12. Keeping People at the Heart of Everything We Do
People are the cornerstone of NetApp as they drive business transfor-
mation by improving the way work gets done and helping our customers
achieve what matters most to them. Our IT employees are an important
piece of this and they work diligently to improve their skills, change the
organization for the better, and find ways to help NetApp succeed in a
changing IT landscape.
International IT
Recognizing Our Unsung Heroes in EMEA and Asia
Under the leadership of Terry Fearn, our International IT team has one of
the toughest jobs inside IT. They have the responsibility for all NetApp IT
services outside of the U.S., yet are dependent on the teams in the U.S.
for solutions.
As our unsung heroes, these regionally-based employees quietly ensure
IT support and services are delivered to approximately 75 locations in
40+ countries. Each of these countries assert their own idiosyncrasies,
regulations, and of course, languages. The team’s responsibilities range
from supporting business applications and analytics, to desktops and
mobile devices, to infrastructure including networks, contracts, video
conferencing, mobile phone contracts, and more. It’s a mixed bag of IT
requirements.
In FY16, the team did not waiver from their high standard of support and
endless pursuit of maintaining positive and relevant relationships with the
business at all regional levels. Some of the team’s key FY16 accomplish-
ments included:
 Partnered with WPR in setting up the Japan Customer Briefing Center
and Tokyo office expansion
 Built EMEA new Contact Center for CSS
 Moved UK Colo to Amsterdam, home of EMEA Headquarters (EHQ
 Upgraded hardware for the EMEA EHQ Datacenter Network
 Established IT services for new Russia Commissionaire Legal entity
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"As a member of the IT Guiding
Coalition, I learned that if you
have the passion for change―no
matter how busy you are―you
can get things done.”
Vania Lim
APAC IT Application Lead
NetApp
IT as a Cost-Effective Utility | Quick Response to Business Demand | People

13.  Supported APAC Finance with implementation of APAC 2 Tier Expense Policy
 Supported APAC SCM team to implement system and process improvements for BPA Price Roll
 Delivered new APAC Marketing Dashboards on Tableau/EBA Tier 2 platform
 Aided with APAC Marketing Dashboard
 Shared NetApp IT story at several EBC’s, customer visits, NetApp regional seminars & sales training
 Introduced and deployed Windows 10, Office 365, OneDrive, and SharePoint to the international user community
IT Business Applications Organization Re-alignment
Aligning People, Roles, and Teams to Provide IT Services
Several years ago IT embarked on a transition to become a service provider leveraging a set of customer-focused best
practices referred to as IT Service Management (http://nt-ap.com/22qyn1V). We worked with key stakeholders across
NetApp to define the major business capabilities and match them with a set of IT services. For each of these services, we
assigned a business relationship manager (BRM) as the strategic point of business engagement, and service delivery
manager (SDM) and service support manager (SSM) roles as the conduits into the greater IT organization.
Building on this evolution, the IT Business Applications team was re-aligned in FY16, organizing business engagement,
application delivery, and support into discrete service teams aligned to business capabilities. The Business Analytics
team was consolidated within the Business Applications organization to further facilitate the delivery of actionable
information and enable business decisions. Broad application practices around shared technologies, automation, quality
assurance, and performance management were assembled in horizontal teams chartered to support the delivery of all IT
services, enable innovation, drive continuous improvement, and achieve success.
IT Guiding Coalition
Empowering Employees to Champion Change
Sponsored by the IT leadership team, the Guiding Coalition (GC) team is an influential group of
change leaders that volunteer to champion change efforts and accelerate IT’s big opportunity for
success. It is made up of employees from all levels of the IT organization and represents a
diverse set of skills, experiences, and geographic areas. Participating for a period of 12 months,
these managers and individual contributors follow the Kotter eight-step change methodology to
create a change vision and facilitate initiatives to drive positive outcomes to support the vision.
Employees that participated in the Guiding Coalition have reported that personal growth is one of the most important
outcomes of the program. These volunteers were able to step outside their comfort zone, facilitate discussions, remove
barriers, and interconnect volunteers who also wanted to pursue change.
IT Cohort Program
Enhancing the Soft Skills of IT Managers
Another IT employee-based program is the Cohort Program. The program is available for mid-
level managers and is designed to teach them how to run IT as a business. It puts an emphasis
on the soft skills that today’s IT managers need such as business acumen, communications,
coaching, influencing, and leadership.
External speakers, including CIOs from other companies, are enlisted to talk on a variety of
leadership principles and topics. Company business leaders also serve as trainers so that the
participants can learn about NetApp’s business practices, strategies, and directions. This
practical training approach helps our managers apply new management skills to their daily jobs.
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14. Accelerating Business and its Transformation
The future workplace will look a lot different from how we work today, and to prepare, we are committed to being a
business enabler that helps NetApp employees do their best work. This might sound like a lofty goal given our
transformation efforts and the amount of change we are undergoing, but NetApp IT is committed to working with its
business partners on collective problem solving in this changing environment.
Given the technology industry’s constantly evolving nature, IT transformation cannot be simply a “one and done”
strategy. To be successful it must be a constant evolution and cross-functional collaboration.
In FY17, IT spending will be driven by the need to meet business requirements. An important core guiding
principle will continue: To ensure all asset acquisitions support our established enterprise target state architecture.
We will continue to align with the business on prioritizing those highest value opportunities, and focus on sub-
stance versus quantity. We will remain vigilant on centralizing technology ownership, maximizing asset utilization,
and balancing asset ownership for cost, risk and innovation.
Thank you for your partnership.
- Cynthia Stoddard, CIO
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