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A NetApp IT People & Process Transformation Story - Deliver

NetApp IT transformed its service delivery by redefining the roles of storage administrators.

Learn more at www.NetAppIT.com

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A NetApp IT People & Process Transformation Story - Deliver

  1. 1. NetApp IT transformed its service delivery by redefining the roles of storage administrators • Team approach supports NetApp’s IT service delivery strategy • Service engineers instead of storage admins • Service manager responsibilities overlap, eliminating silos • Each role manages future roadmaps, drives innovation, and provides continuous process improvement • Job responsibilities, not people Built a storage engineering team with new, intertwined responsibilities • Stakeholder relationship management and effective communications • Service development and management • Financial management, reporting, and analysis • Strategy, planning, and goal setting • Institutional knowledge sharing and learning about IT Augmented Technical Skill Sets with Business Skills Learn more at www.NetAppIT.com © 2015 NetApp, Inc. All rights reserved.

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