Challenge: Enable continued growth, reduce IT infrastructure and management costs, and free up IT staff resources to improve core competencies. Solution: Migrate 100% of its corporate and customer systems to NetApp FAS3210 and FAS3170 storage systems in the Zumasys cloud.

1. Success Story
1st Source Servall Carves
Aggressive Growth Path with
Zumasys IaaS on NetApp
Another NetApp
solution delivered by:
Customer Profile During its recent period of strategic
KEY HIGHLIGHTS
Founded in 1929 in Detroit, Michigan, growth, the company experienced
Industry 1st Source Servall is now one of North growing pains with its IT infrastructure.
Appliance Parts Distribution America’s largest distributors of appli- As its office footprint, staff, customer
ance parts, with 51 locations, including base, Web services, and transaction
The Challenge 9 main distribution centers and 3 call volume grew, its storage environment
Enable continued growth, centers, located in 13 states. The could no longer meet the needs of the
reduce IT infrastructure and company serves national name-brand organization. “We were at a storage
management costs, and free department and appliance stores as crossroads,” says Jeff Meyers, vice
up IT staff resources to improve well as smaller regional companies president of Technology at 1st Source
core competencies. such as appliance repair companies, Servall. “We either needed to make a
Internet retailers, and property manage- significant investment in our infrastruc-
The Solution
ment firms. It is factory authorized for ture and expand our IT staff or make
Migrate 100% of its corporate
all major brands, including Whirlpool, the move to an outsourced IT model.”
and customer systems to NetApp®
FAS3210 and FAS3170 storage Electrolux, and General Electric, plus
In addition to accommodating growth,
systems in the Zumasys cloud. many other brands, and offers an inven-
the new storage environment had
tory in excess of 75,000 part numbers.
to support applications such as the
Benefits
The Challenge company’s proprietary online platform,
Reaching a storage crossroads where customers and service technicians
25% by making the transition
As a family-owned and -operated log in to order parts, track shipments,
to a shared, multi-tenant cloud
company with an 80-year history, pay invoices, process warranty claims,
service
1st Source Servall understands how and manage their accounts. The site
to remain competitive and manage was growing dynamically, averaging
13 to 51 branch offices and
growth. Paving an aggressive growth 8,500 unique logins per day and
80 to 550 employees through
strategy, 1st Source Servall averages countless page hits and clicks;
a flexible cloud platform
one acquisition per year plus the addi- high availability and performance
tion of branch locations in new and were critical requirements.
the business-critical customer
portal existing markets. In the past five years,
the appliance parts leader has grown
from 13 branch offices and 80 employees
to 51 offices and a staff of 550.

2. “Even when we’re involved in time-critical projects
with demanding resource requirements, we don’t
worry about whether our systems are going
to be available to us on NetApp storage in the
Zumasys cloud. That’s a huge statement for
a business to make.”
Kevin Sullivan
Chief Operations Officer, 1st Source Servall
With an IT staff of four to support an customer needs,” says Stephen Mealey, applications. Today, 100% of 1st
increasingly complex IT environment, manager, Cloud Services, Zumasys. Source Servall applications, including
the team was challenged to serve “NetApp storage and replication are Web servers, Microsoft ® Exchange and
its internal clients and support the fundamental to delivering a cloud Microsoft SQL Server ® environments,
company’s network, hardware, and computing offering that helps our and IBM AIX, Linux®, and Citrix XenApp
software environments. Disaster customers successfully compete and 6.5 systems, are all deployed on
recovery activities that involved daily thrive in their markets.” NetApp storage.
backups to tape were particularly time
consuming, often spilling over into the The Solution Using NetApp SnapMirror ® technology,
next day’s operations. Migrating to the cloud Zumasys migrated the 1st Source
To deliver its cloud computing offering to Servall production data to the Zumasys
After considering the options for an 1st Source Servall and other customers cloud within a matter of hours. Notes
IT strategy that would help move the across North America, Zumasys relies Giobbi, “For an organization the size of
company forward on its growth path, on NetApp FAS3170 storage systems 1st Source Servall, it was remarkable
1st Source Servall selected the Zumasys in an Irvine, California, production site, that the migration was completed in
Cloud Computing Infrastructure as a replicating hourly to FAS3210 and a weekend, and with no downtime.
FAS3020 storage systems at a Las The only way we could have achieved
in Irvine, California, Zumasys, Inc., Vegas, Nevada, disaster recovery site. that was by using NetApp storage and
a participant in the NetApp Partner The Zumasys cloud platform is com- SnapMirror replication.” The use of
Program for Service Providers, helps posed of NetApp FAS storage, the NetApp SnapMirror technology
companies such as 1st Source Servall Cisco® Unified Computing System™, decreased the migration process
reduce costs and focus more energy on Cisco Nexus® data center switches, from the anticipated two days to just
core business by transitioning applica- and VMware® vCloud®, vSphere®, and a couple of hours.
tions and infrastructure to the Zumasys vCenter™ solutions.
cloud. Zumasys offers its enterprise- NetApp MultiStore® software helps
class cloud computing, virtual desktop “We were committed to moving 1st Zumasys maintain the partitioning and
as a service, disaster recovery, and Source Servall applications to newer, security of its shared storage and net-
storage solutions on NetApp storage. faster, more flexible hardware, and working resources, which deliver the
NetApp allowed us to make that 6TB of 1st Source Servall data, while
“NetApp provides Zumasys scalable, happen,” says Paul Giobbi, CEO of maximizing utilization in the 100TB
flexible storage solutions that empower Zumasys. Cooperative support and storage environment. Other efficiencies
us to deliver customer applications and service from industry partners Cisco, are enabled by NetApp deduplication,
data 24/7 in a secure, high-availability NetApp, and VMware reduce time which allows Zumasys to reclaim a
cloud, and to easily adapt to changing to deployment for 1st Source Servall substantial amount of its storage

3. space. 1st Source Servall has benefited Business Benefits data,” he says. “Because of the size
from a new level of IT efficiency by Delivering IT and business agility of some of our databases, we simply
making the transition from a dedicated By leveraging the Zumasys Cloud ran out of space. We sent an e-mail to
on-site infrastructure to a shared, Computing IaaS offering, with a NetApp Zumasys requesting more storage to
multi-tenant cloud service, reducing storage infrastructure providing the support this process, and within a day
its storage costs by 25%. foundation, 1st Source Servall spends they allocated the space and we were
less time solving IT problems and more able to perform our backups. In our
Zumasys leverages NetApp integrated previous storage environment, provi-
time growing its appliance parts busi-
data protection to provide ongoing sioning new storage took as long as
ness and serving its customers. The
availability of 1st Source Servall systems three days.”
NetApp unified storage platform enables
and data, including its business-critical
Zumasys IT to centrally manage the
customer portal. When 1st Source By leaving infrastructure management
dynamic storage infrastructures in its
Servall customers depend on quick to Zumasys, the 1st Source Servall IT
102,000-square-foot Irvine data center
and even emergency order processing, team can focus on important projects
and its 407,000-square-foot data center
ongoing availability of the customer that help move the business forward.
in Las Vegas, the 10th-largest data
portal is imperative. Current projects include managing and
center in the world.
optimizing the aggressive acquisition
For a company that suffered a 1996 fire process, condensing the company’s
Zumasys IT efficiencies translate into
at its Detroit headquarters that burned database environments, which expand
more affordable cloud services for
the facility to the ground, 1st Source significantly with each acquisition,
customers such as 1st Source Servall.
Servall remains committed to a reliable and refining its customer portal.
In addition, NetApp MultiStore allows
disaster recovery plan that protects
Zumasys to host 1st Source Servall and High availability, elevated
invaluable corporate assets. Zumasys
other customer data in a secure, shared customer service
uses NetApp SnapMirror to replicate
environment. 1st Source Servall relies on the high avail-
1st Source Servall data nightly and
NetApp Snapshot™ ®
Kevin Sullivan, chief operating officer at ability, high performance, and efficiency
technologies for advanced backup 1st Source Servall, offers a glimpse of of NetApp storage in the Zumasys
and recovery of 1st Source Servall how the scalability, manageability, and cloud. In the company’s previous stor-
corporate and customer data. NetApp data protection capabilities of NetApp age environment, reliability sometimes
SnapManager ® for Microsoft Exchange storage support the company’s devel- impacted employee and customer
and Microsoft SQL Server provide host- opment efforts: “We were making access to systems. In addition, inefficient,
based configuration and backup support changes to our Microsoft SQL Server time-consuming tape backup processes
for the 1st Source Servall Exchange environment and needed to perform demanded excessive bandwidth, often
and SQL Server environments. a complete backup of our production impacting customer-facing systems.

4. “NetApp provides Zumasys scalable, flexible
storage solutions that empower us to deliver
customer applications and data 24/7 in a
secure, high-availability cloud and to easily
adapt to changing customer needs.”
Stephen Mealey
Manager, Cloud Services, Zumasys, Inc.
“We haven’t experienced any of
SOLUTION COMPONENTS
those reliability issues since moving to
Zumasys Cloud Computing, with stor- NetApp Products Protocols
age and replication from NetApp,” says NetApp FAS3210, FAS3170, and iSCSI
Sullivan. “Even when we’re involved in FAS3020 storage systems NFS
time-critical projects with demanding
Data ONTAP ® 8.0 system CIFS
resource requirements, we don’t worry
operating in 7-Mode
about whether our systems are going
NetApp MultiStore Third-Party Products
to be available to us on NetApp storage
VMware vSphere, vCenter,
in the Zumasys cloud. That’s a huge Operations Manager and vCloud
statement for a business to make.” Protection Manager Cisco Nexus
SnapManager for Microsoft SQL Server
Microsoft Exchange
Microsoft Exchange Server
SnapManager for
Microsoft SQL Server Linux servers
SnapMirror AIX servers
Citrix XenApp 6.5
technologies
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NetApp logo, Go further, faster, Data ONTAP, MultiStore, SnapManager,
outstanding cost efficiency and accelerate
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