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Delivering the dynamic retail today

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Delivering the dynamic retail today

  1. 1. Marius Bulbukas Microsoft Lietuva
  2. 2. Social Mobility Big data Cloud Social connections, mobility, cloud delivery and pervasive information are converging in a powerful way. This convergence is creating a new era of computing and new opportunities for business. – Gartner, August 2012
  3. 3. Azure capacity Demand On-prem capacity S M T W T F S Capacity needed (Max + 20%) J F M A M J J A S O N D Capacity Needed (Max + 20%)
  4. 4. Windows Azure Storage Defend against regional disasters
  5. 5. Microsoft Dynamics for Retail
  6. 6. 110 million •82% of phones acquired in the UK in Dec 12 were smartphones •By 2016, Deloitte expects smartphones to play a part in nearly one-fifth of sales (19 percent), accounting for $689 billion •133% increase in mobile volume transacted on Thanksgiving 2012 compared to 2011 •Mobile POS top priority in 2013 for more than 22% of retailers Mobility •42% •Facebook added its billionth user in October 2012 •31% Social •90% of consumers regularly research products online before buying them. •Online retail growing an avg. 12% annually in US/ Europe •U.S. retail eCommerce sales in 2012 rose 15% y/y •Retailers estimate that 29% of brick and mortar sales are influenced by their website •15% of online sales in the US will take place via a mobile device Online/eCommerce
  7. 7. 80 74 48 29 29 29 16 22 34 65 66 66 Groceries &pharma Clothing & footwear Home improvement projects Appliances Books, music or videos Consumer electronics In store Online 90% 85% 81% 78 42 65 7 14 11 20 56 34 Researching - % Purchasing - % Retailers estimate that 23% of brick and mortar sales are influenced by their website
  8. 8. Channel 2009 2013 2015 Brick-and-Mortar Stores 91.2% 87.01% 83.98% eCommerce 5.64% 8.89% 11.45% Mail Order Catalog 1.56% 1.02% 0.94% Call Center 1.24% 1.40% 1.19% Mobile Commerce 0.09% 1.26% 1.89% Other Channels 0.35% 0.46% 0.55% n = 176 retailers 1.The store is, and will remain for some time, the channel through which retailers receive the largest proportion of their revenue. 2.Through 2015, retail revenue from the e-commerce channels is expected to double. 3.Revenue from mobile commerce will remain a relatively small proportion of retailers' overall revenue through 2015. Although this is a low percentage of revenue, mobile commerce will have a significant impact on cross-channel sales. Top-Line Trends on Channel Revenue Percentage Splits (2009 to 2015)
  9. 9. Retail
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