Digital Transformation Hard Parts

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Everyone says they're doing it. Everyone thinks they're the best at it. And yet... nobody knows what it actually means, but they're all making the same fundamental mistakes.

Business

Digital Transformation
...the hard parts
Nick Tune - @ntcoding

@ntcoding
“Digital Transformation” Search Trends
October 2013

@ntcoding
http://www.wsj.com/articles/SB10001424052702304500404579127644142609328

@ntcoding
http://www.irishmirror.ie/showbiz/celebrity-news/patrick-stewart-dresses-lobster-halloween-2662316

@ntcoding
http://www.huffingtonpost.com/2013/10/09/north-korea-switzerland-human-rights-ski-lift_n_4073205.html

@ntcoding
http://www.lifewithdogs.tv/2016/09/dog-pc-is-the-first-fully-interactive-dog-computer...
“Dog PC Is the First Fully Interactive
Dog Computer”

@ntcoding
Which hard challenges must
be overcome to achieve true
digital transformation?

@ntcoding
“Digital is about content, and about
empowering people to find new ways
to deliver experiences to customers...
experimentation needs to happen
across the whole business
Barry O’Reilly
@barryoreilly

@ntcoding
Digital Transformation - 3 Tenets
Worship user needs
Culture of experimentation
High-speed engineering capability

@ntcoding
“the first online Tax Credits Renewal
service... enabled users to renew their tax
credits online... [we] used agile, lean and
DevOps to deliver early and often
Lyndsay Prewer
@lyndsp

@ntcoding
I KEEP SAYING “DIGITAL TRANSFORMATION”
AND THEY KEEP THROWING MONEY AT ME

@ntcoding
Some consultants are genuinely
exceptional, but many are just cashing
in on the hype. Look for the 3 tenets.
But first, make sure you really do need *experts*

@ntcoding
“Programmers are a liability. The
industry is moving towards generic
rules engines & BPM tools
[so we don’t need programmers]”
Believing tools will magically fix culture is a seductive fallacy

@ntcoding
You don’t need an Enterprise
Service Bus (ESB) or any
magical tools to be a high-
performing digital organisation

WE RENAMED OUR
PROJECT
MANAGERS TO
SCRUM MASTERS…
HOW LONG UNTIL
THE MAGIC STARTS?

@ntcoding
“Bi-modal is founded on the the idea that
quality is something you trade-off for
speed. It's a common notion, but a false
one.
Martin Fowler
@martinfowler

@ntcoding
Cross-functional teams (not horizontal layers)
Licensing
PO
Devs
SME
DBA
Streaming &
Downloading
PO
Devs
BA
DBA
Catalogue
PO
Devs
UX
Testers

Aligning Organisation and
Technical Boundaries
#5

@ntcoding
Strive for cross functional teams with full end-
to-end technical ownership
UI
API
DB
Catalogue
API
API
DB
Streaming &
Downloading
UI
API
DB
Licensing

@ntcoding
Software development is
the foundation of the digital
organisation
The more you invest in it, the faster & cheaper you can
innovate

@ntcoding
Outsourcing can severely
compromise lead times -
invest in your engineering
capability

@ntcoding
Watching user research sessions when I
worked in government was a huge
wake-up call...
Get your whole organisation involved in user research

@ntcoding
Don’t confuse worry of
change with resistance to
change

How You Can Influence
Digital Transformation…
#8

@ntcoding
Stop Doing These…
1. Thinking technology is the goal
2. Assuming you need experts
3. Relying on tools to fix all your problems
4. Keeping a waterfall organisation design
5. Saying digital transformation

@ntcoding
Start Doing These…
1. Align organisational and technical boundaries
2. Encourage experimentation
3. Invest in a high-speed engineering capability
4. Involve whole organisation in user research
5. Lead with patience

@ntcoding
Digital Cultural Transformation

@ntcoding
Speak soon!
@ntcoding
ntcoding.co.uk/blog
ntcoding

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Let’s look back four years and remember what consultants predicted for the digitally transformed future of companies. Expectations were high, a bright, technology optimistic future was drawn in vivid colors – self-driving cars, disrupted businesses, AI automates all backoffice processes, etc. etc. And now – let’s compare this to the reality of enterprises of the old economy – yes, companies have run punctual innovation initiatives, banks have modernized their mobile payment apps . But substantially? Nothing has “transformed”! Digital transformation of the old economy is happening at a much slower pace than expected. So, the question is: why? Why are big companies still around without having changed their business models substantially?

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1. Digital Transformation ...the hard parts Nick Tune - @ntcoding

2. @ntcoding “Digital Transformation” Search Trends October 2013

3. @ntcoding http://www.wsj.com/articles/SB10001424052702304500404579127644142609328

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7. @ntcoding Which hard challenges must be overcome to achieve true digital transformation?

8. What is Digital? #1

10. @ntcoding “Digital is about content, and about empowering people to find new ways to deliver experiences to customers... experimentation needs to happen across the whole business Barry O’Reilly @barryoreilly

11. @ntcoding Digital Transformation - 3 Tenets Worship user needs Culture of experimentation High-speed engineering capability

12. @ntcoding “the first online Tax Credits Renewal service... enabled users to renew their tax credits online... [we] used agile, lean and DevOps to deliver early and often Lyndsay Prewer @lyndsp

13. Ignoring Marketing Hype #2

14. @ntcoding I KEEP SAYING “DIGITAL TRANSFORMATION” AND THEY KEEP THROWING MONEY AT ME

15. @ntcoding Some consultants are genuinely exceptional, but many are just cashing in on the hype. Look for the 3 tenets. But first, make sure you really do need *experts*

16. Avoiding Magical Technology #3

17. @ntcoding “Programmers are a liability. The industry is moving towards generic rules engines & BPM tools [so we don’t need programmers]” Believing tools will magically fix culture is a seductive fallacy

18. @ntcoding You don’t need an Enterprise Service Bus (ESB) or any magical tools to be a high- performing digital organisation

19. Changing Organisation Structure #4

20. WE RENAMED OUR PROJECT MANAGERS TO SCRUM MASTERS… HOW LONG UNTIL THE MAGIC STARTS?

21. @ntcoding Digital IT Customers

22. @ntcoding “Bi-modal is founded on the the idea that quality is something you trade-off for speed. It's a common notion, but a false one. Martin Fowler @martinfowler

23. @ntcoding Cross-functional teams (not horizontal layers) Licensing PO Devs SME DBA Streaming & Downloading PO Devs BA DBA Catalogue PO Devs UX Testers

24. Aligning Organisation and Technical Boundaries #5

25. @ntcoding Strive for cross functional teams with full end- to-end technical ownership UI API DB Catalogue API API DB Streaming & Downloading UI API DB Licensing

26. @ntcoding Software development is the foundation of the digital organisation The more you invest in it, the faster & cheaper you can innovate

27. @ntcoding Outsourcing can severely compromise lead times - invest in your engineering capability

28. Remembering it’s About User Needs #6

29. @ntcoding Watching user research sessions when I worked in government was a huge wake-up call... Get your whole organisation involved in user research

30. Overcoming Resistance to Change #7

31. HERE’S MY VERSION OF AGILE YOU ****S!

32. @ntcoding Don’t confuse worry of change with resistance to change

33. How You Can Influence Digital Transformation… #8

34. @ntcoding Stop Doing These… 1. Thinking technology is the goal 2. Assuming you need experts 3. Relying on tools to fix all your problems 4. Keeping a waterfall organisation design 5. Saying digital transformation

35. @ntcoding Start Doing These… 1. Align organisational and technical boundaries 2. Encourage experimentation 3. Invest in a high-speed engineering capability 4. Involve whole organisation in user research 5. Lead with patience

36. @ntcoding ← Read this book

37. @ntcoding Digital Cultural Transformation

38.

39. @ntcoding Speak soon! @ntcoding ntcoding.co.uk/blog ntcoding

Editor's Notes

VOA Business Process Consultants story Lots of consultant looking very busy 4 figure day rate Same work that had already been done in house
Chris Mulley BPM System Story Team had a big problem - legacy IT system I wanted to fix problems with architecture diagrams
Separate digital team VOA wanted to chase the digital hype, but weren’t prepared to make changes
Try user research I did in uk government Changed how I think Big wake up call
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Digital Transformation Hard Parts

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