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Presentation done at the OpenStack Summit in Vancouver on May 21st 2015 by Alexis Monville and Nick Barcet.
Cloud technologies in general, and Openstack in particular, are a wonderful enabler of businesses transformation. At the same time you may have crossed the way of people who seemed stuck in an old way of thinking the use of technologies. They will tell you that what you propose will not work in real life… Probably because, it’s too far away from where they stand right now.
The culture and organization change is often underestimated and touches all the areas from business to ops. Before your organization will be able to consider infrastructure as code, cross-functional teams that are in charge from design to production or zero-touch continuous deployment, there are steps to climb one at a time.
In this session, we will share what we learned from real cases openstack projects
Identify the value flow
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Stakeholders need to understand the global
vision that will guide our decisions
● ambitious enough
● showing the value for the stakeholders
● connected to reality
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The Director The Coach
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Who are my customers?
Who are my providers?
What defines the services/products that we
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For each provider
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Product Owner mission
Imagine that you are a PO at Amazon for a
Gather all stakeholders (customer and provider)
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Product Owner mission
● a shared definition of your product,
● a shared understanding of the personas,
● a backlog of prioritized features,
● a definition of your interfaces in the value
● and a definition of your metrics that enable
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FIRST THEY IGNORE YOU,
THEN THEY LAUGH AT YOU,
THEN THEY FIGHT YOU,
THEN YOU WIN.Mahatma Gandhi
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Understand your world
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All characters appearing in this work
are fictitious. Any resemblance to real
persons, living or dead, is purely
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This is Henry
Joe joins your meetings without actively
participating… and accept the decisions without
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This is Beth
She is looking for each possible loopholes… She
is giving counter examples... She highlights how
the change cannot apply to her work.... She
warns about the risks for the whole
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This is Bob
He is taking people apart to make fun of what is
being said… He finishes your sentences… He
sends email to the group with dilbert cartoons…
He is outwardly positive...
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This is Johanna
She wants to understand your goal… She is
asking questions about the current situation…
She is proposing her support… She offers
solutions to problems...
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People do change...
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Pair them with change agent…
Coach a change agent on how to show results...
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Give her/him the responsibility to communicate
about the team progress
Coach personally on the objectives and how
this could be an opportunity for her/him
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Give her/him the responsibility for risk analysis
and project retrospectives*
Offer her/him a way to express his discontent
and propose mitigation strategies
*make her/him apply 6 thinking hats retrospective or pick
another one from http://retrospectivewiki.org/index.php?
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That’s who you start with…
(S)He could be your Product Owner!
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There is always a way
It’s only a matter of state of mind.
Resistance is part of the game and provides the
feedback that we need for the journey.
It’s our role to adapt to these signals.
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Red Hat channel