1. SAP Mobile Infrastructure
Overview Presentation
By
SAP MI Competency,
Satyam Computer Services Ltd.
“Mobilizing your business”

2. SAP Mobile Infrastructure: Overview Agenda
Overview on Mobility Solutions
SAP Mobile Infrastructure Data Flow
SAP Netweaver Mobile Key Components
SAP Netweaver Mobile Architecture
SAP Mobile Infrastructure-Key Value Proposition
SAP Mobile xApp Portfolio
Mobile Asset Management (MAM)
Mobile Time & Travel (MTT)
Mobile Sales for Hand Held with CRM (MSAHH)
Mobile Dealer Business Management (MDBM)
Q & A

3. SAP Mobile Infrastructure: Overview
The Challenges of the
disconnected Mobile Employee:
 Disconnection between mobile
information workers and the
enterprise.
 Lack of visibility into field activities
 Poor customer service
 Reduced productivity
Mobile xApps A Business Necessity
© Satyam 2008 3

4. SAP Mobile Infrastructure : Overview
THE NEW AGE
INFORMATION
WORKER
The Mobile Workforce
Information workers engage in non- routine, cognitive, creative work that requires both structured
and unstructured information from a variety of sources.
© Satyam 2008 4

5. SAP Mobile Infrastructure : Overview
© Satyam 2008 5

6. SAP Mobile Infrastructure : Data Flow
Tier - I
Tier - II
1. Send Request ( HTTP/ HTTPS )
2.Receive Information (HTTP/ HTTPS)
3. Send Request (HTTP/ HTTPS)
Mobile
Device 4. Receive Information (HTTP/ HTTPS)
GPRS, WLAN
Tier - III
Enterprise
Data
R/3 or Legacy
System
© Satyam 2008 6

7. SAP Mobile Infrastructure - Key Components
Mobile Application Modeling and Development Tools
Platform independent Mobile Framework
Client-Side Peripherals Integration – RFID, bar code, printers
Functions Mobile DBMS
Synchronization – Data Realignment
Pre-integrated Enterprise Connectors
Multiple Back-end Systems support
Management Tools for Lifecycle Administration, Device
Server-Side
Management, Security
Functions
Off-the-Shelf Mobile Applications
Pre-integrated with SAP
© Satyam 2008 7

8. SAP Mobile Infrastructure Architecture
Customized/Standard SAP Mobile Solution
SAP MI Client
TIER-I
RFID Enabled
PDA/Smart Phone
IPsec
Secured Transport
Internet SSL
Secured Transport
GPRS, UMTS, WiFi Connectivity over
HTTPS
SAP ME J2EE Server Component
JCo
SAP ME ABAP Server
Component
TIER-II
SAP Web AS SAP Web AS
J2EE Stack ABAP Stack
SAP MI Server on SAP Web Application Server 7.0
RFC/HTTP RFC RFC
SAP R/3 – SD, HR, MM, PM, CS
TIER-III
SAP Systems
© Satyam 2008 8

9. SAP Mobile Infrastructure - Key Value Proposition (KVP)
 Mobile platform for current and next generation of SAP xApps for Mobile
Business
 Empowers customers to build mobile applications with seamless integration
to the SAP Business Suite and 3rd Party Systems
Key Value Proposition(KVP)
 Flexibility via Ease of Development
 Scales with the Business
 Easy to Manage and Secure
 Shortest time to value with an expanding
portfolio of pre-integrated mobile apps
© Satyam 2008 9

10. SAP Mobile Infrastructure - KVP
Flexibility via Ease of Development
Capabilities
 Simplified mobile application  Model-driven application
development development
 Repository of re-usable
components
 Integration with SAP and non-  Enterprise SOA enabled
SAP applications  Multiple back-end system support
 Simplified development process  NetWeaver Development
in large projects Infrastructure integration
 Simplified Integration of  Peripherals Framework
peripherals  Off-the-shelf drivers for RFID,
barcode scanners and printers
© Satyam 2008 10

11. SAP NetWeaver Mobile - (KVP)
Scales with the Business – Highly Scalable Data Synchronization
Capabilities
 Scale to 10,000 devices  SyncBo and data container based
 High data volumes architecture
 Configurable transactions
 Short synchronization time  Efficient data transport
 Synchronization of data and files
 Conflict Management  Configurable conflict strategies
© Satyam 2008 11

12. SAP Mobile Infrastructure - (KVP)
Easy to Manage - Device Management and Monitoring
Capabilities
 Manage 10,000 devices  Central management console
 Minimize IT support cost  Monitoring and Statistics
 Minimize User Downtime  Ready to integrate with best-of-
breed solutions
 Minimize organizational impact  Over-the-air software distribution
during upgrade  Automated patch management
 Version control for phased
upgrade of mobile devices
 Ease of support  Remote configuration of mobile
devices (agent framework)
 Device interrogation
© Satyam 2008 12

13. SAP NetWeaver Mobile - (KVP)
Secure via Mobile Security Capabilities
Capabilities
 Detection of security incidents  Log password changes, failed
logons, authorization changes
 Non-repudiation
 Protection of sensitive enterprise  Local data encryption
data  Encrypted data synchronization
 Password changes
© Satyam 2008 13

14. SAP NetWeaver Mobile
Shortest time to value with an expanding portfolio of mobile apps
For Field Service
– For Maintenance Technicians
 Offline access to work orders,  Offline access to service orders,
equipment data contracts and equipment data
SAP xApp SAP xApp
Mobile Asset  Remote documentation of  Remote documentation of
Mobile Service
Management work done service provided
 Alert for real-time assignments  Recording/access of complaints
for quick resolution
For Sales For those always on road
 Track customer information remotely  Offline reporting of time
SAP xApp  Create and display orders in real time SAP xApp and expenses
Mobile Sales
Mobile Time
 Update new opportunities instantly and Travel
 Compliance with business
 Improve pipeline visibility rules
 Credit card synchronization
For Store Delivery Personnel
 Quick processing of orders
 Confirmation of pricing and invoice
SAP xApp
Mobile Direct
 Management of truck inventory
Store Delivery  Optimal routing guidance
© Satyam 2008 14

15. SAP xApp Mobile Asset Management (MAM)
For Maintenance Technicians & Managers
 Mobile Asset Management gives service engineers access to work order details and
allows them to maintain contracts and warranties and close work orders.
 Functionality
• Sales Order Management
• Contract & Warranty Management
• Activity Management
• Inventory Management
• Order Management
• Notification Management
• Business Partner Management
• Technical Object Management
 Business Benefits
• Elevated customer satisfaction.
• Provides up to date service related information
• Eliminates redundant paper based processes
• Streamlines communications between field engineers & the back office
• Enables the enforcement of process protocols
© Satyam 2008 15

16. SAP xApp Mobile Time and Travel (MTT)
For those always on road
 Mobile Time and Travel allows employees to track time and expenses.
 Functionality
• Time Management
• Travel Plan Management
• Travel Expense Management
• Seamless Integration with SAP
• Credit Card Downloads
 Business Benefits
• Improves employee productivity
• Ensures corporate policies
• Eliminates delays in effort capture
• Close monitor of travel and expenses of mobile workers
© Satyam 2008 16

17. SAP xApp Mobile Sales for Handheld with CRM (MSAHH)
For Sales & Field Service
 Mobile Sales allows salespeople to access account information, process sales orders,
and conduct other sales-related tasks.
 Functionality
• Sales Order Management
• Accounts Management
• Activity Management
• Opportunity Management
• Product Management
 Business Benefits
• Shortens the sales cycle by providing instant access to necessary customer
information
• Improves visibility of field sales activity through the immediate capture of sales-
related information
• Enhances customer satisfaction by improving responsiveness to customer
concerns
• Ensures sales processes are followed, allowing no opportunity to be overlooked
© Satyam 2008 17

18. SAP xApp Mobile Dealer Business Management (MDBM)
For Service Technician and Automobile Dealers
 Mobile Dealer Business Management, empowers your field technicians to access
required information and perform required functions when and where they need to,
regardless of how they are connected
 Functionality
• Service Order Management
• Notification Management
 Business Benefits
• Improved field productivity leading to improved customer satisfaction and gross
margin improvements.
• Improved service levels for equipment maintenance
• Better tracking of field operations and resource utilization
• Information availability in disconnected environment using offline data store
© Satyam 2008 18

19. Satyam SAP Netweaver Mobile Experience
Client Description
Field Service Manager (FSM) Solution - Mobile solution for field service managers supporting customer
equipments to monitor field operation status, reports to take necessary decisions by the field managers while on
the field
Work Order Management and Performance Assurance (WOMPA) solution to support field engineers to report all
activities and track equipment related maintenance, repair and replacement services to customers
White paper for implementation of hand-held solution for supporting vending machine management located
across multiple locations
Mobile Asset Management: Implementation of MAM for their field Service technicians
Fuel Management System To Track & monitor the Fuel Consumption
United Nations
Mobile Crew Time Management: To record the efforts
Mobile Direct Store Delivery: To sell and distribute goods directly to retail stores, restaurants and other
establishments
Khimji Ramdas
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21. Thank You
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