Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Organizational
Behavior
Presenter
Nimra Waseem
Introduction to Company
DHL stands for Dalsey, 'Hillblom'
and 'Lynn'
Founded in 1969
Head quarters Germany, Bonn
Logis...
History
• 1969
o On 25 September, Dalsey, Hillblom and Lynn
incorporated DHL.
o Door-to-door express delivery service.
o D...
• 1970
o After one year, DHL started handling shipments for 40
Clients and expanding the operation to Guam, Los
Angeles an...
• 1972
DHL International was founded operating in
Hong Kong.
Japan.
Singapore.
Australia.
• 1974
This year DHL handled
ove...
DHL in Pakistan
• 1979
o After 10 years DHL started its operations under
the name DHL international.
o Sadiq Nawaz Khan Aw...
DHLs Airside facility in Pakistan
In 2008DHL inaugurated its own AIRSIDE at Jinnah
Airport Karachi with
o Cost of 5 Billio...
Reason for choosing DHL
o DHL is having largest supply chain network in the
world.
o The company having largest number of
...
o Deutsche one person
having 51% shares of the
company
o Long list of awards and
achievements
o Number of researches
and c...
MISSION & VISION
Their Mission focuses on 4 main aspects
1. We want to simplify the lives of our customers
2. We make our ...
Vision
• “Our vision is to make DHL the logistics
company for the world, through respect,
simplifying customer life's and ...
Current Goals
o Employees motivation
o Service quality
o Customer loyalty
o profitability
o The purpose of
conducting the ...
Layout and structure
Corporate Center (CEO’s board department, Finance and Personnel)
MAIL EXPRESS
GLOBAL
FORWARDING,
FREI...
Organo chart
Deutsche Post earnings and Revenues
Profitability improved 2.8% last year which conclude to total 1.5
billion euro
Convenient and simple outlets
• They have simple outlets.
People see no confusion in
receiving or sending the
parcel throu...
Awards and achievements
o Potential park
o Aon Hewitt Best
Employer
Award
o Fair Company o Universum Student
Survey
o Super Job Award
o German sustainability award 2014
o Corporate responsibility award 2010
o American business award 2010
...
Work force diversity and diversity
management in DHL
o One of their greatest strength lies in the diversity of
their peopl...
o Share of women in executive positions raised upto
2.6% concluding 22.2%
o New hiring's gender wise
2011 2012 2013
WOMEN ...
DHL Makes it possible by
• Dialogue with employees.
• The opinion of employees counts for their management
(online complai...
Work place values
“Is how we do,
what we do”
(Code of conduct DHL)
• Standard of conduct in DHL
There are proper code of c...
3. To follow law full and ethical standards
4. To insure transparency
5. To report the accounts in good faith
• DHL standa...
o Health management
o Company's property use is prohibited
o Legal proceedings
o Inside information should be made secure
...
Three ethical principles
• Utilitarianism
Seeking the benefit for larger number of
employees is a common practice in DHL
•...
Job Satisfaction in DHL
• According to the customer berometer from
2012 to 2013 96% of employees were found
satisfied.
Mot...
Stress management at DHL Express
o Involving several types of
stressors different seminars
are conducted to create an
awar...
STRESS REDUCTION FACTOR
o DHL provides a friendly environment to work and
they can complain for any type of external stres...
PERCEPTION ABOUT THE
ORGANIZATION
• Based on the questionnaire and interviews
People choose DHL express as a place to work...
• Service quality
DHL express is offering the best service with sms and
online tracking with the electronic signature of t...
Conclusion
We can easily conclude the background of DHL
express success is very clear. They succeeded
because of
• Followi...
dhl
Prochain SlideShare
Chargement dans…5
×

dhl

7 634 vues

Publié le

  • Login to see the comments

dhl

  1. 1. Organizational Behavior Presenter Nimra Waseem
  2. 2. Introduction to Company DHL stands for Dalsey, 'Hillblom' and 'Lynn' Founded in 1969 Head quarters Germany, Bonn Logistics business In more than 220 countries www.dhl.com Worlds largest express company Upto 500,000 employees CEO Frank Appel
  3. 3. History • 1969 o On 25 September, Dalsey, Hillblom and Lynn incorporated DHL. o Door-to-door express delivery service. o Documents were transported only between San Francisco, California. o They simultaneously invented the international air express industry.
  4. 4. • 1970 o After one year, DHL started handling shipments for 40 Clients and expanding the operation to Guam, Los Angeles and Portland, Ohio. • 1971 o The vision expanded to Far East and Pacific Rim
  5. 5. • 1972 DHL International was founded operating in Hong Kong. Japan. Singapore. Australia. • 1974 This year DHL handled over 500,000 shipments. Every year DHL continued expanding over the world
  6. 6. DHL in Pakistan • 1979 o After 10 years DHL started its operations under the name DHL international. o Sadiq Nawaz Khan Awan brought DHL in Pakistan. o In 2009 Deutsche took 100% ownership. • 2000 o Worlds fastest sms tracking system o Online track system which is now more innovative
  7. 7. DHLs Airside facility in Pakistan In 2008DHL inaugurated its own AIRSIDE at Jinnah Airport Karachi with o Cost of 5 Billion o It provided an art to handle logistics to all o In house customer clearance o Advanced X rays scanning o Latest explosive detectors o The only facility of this kind in the country o Was certified by TAPA in 2008
  8. 8. Reason for choosing DHL o DHL is having largest supply chain network in the world. o The company having largest number of employees in the world
  9. 9. o Deutsche one person having 51% shares of the company o Long list of awards and achievements o Number of researches and case studies o A head of its competitors o 7th largest share price o My personal experience went excellent with it
  10. 10. MISSION & VISION Their Mission focuses on 4 main aspects 1. We want to simplify the lives of our customers 2. We make our customers, employees and investors more successful and this will be continued 3. We make a positive contribution to the world 1. We always demonstrate respect when achieving our results
  11. 11. Vision • “Our vision is to make DHL the logistics company for the world, through respect, simplifying customer life's and providing a positive contribution to the world”
  12. 12. Current Goals o Employees motivation o Service quality o Customer loyalty o profitability o The purpose of conducting the project is to find what makes them best?
  13. 13. Layout and structure Corporate Center (CEO’s board department, Finance and Personnel) MAIL EXPRESS GLOBAL FORWARDING, FREIGHT SUPPLY CHAIN  Mail Communication  Dialogue Marketing  Press Services  Value-Added Services  Parcel Germany  Retail Outlets  Global Mail  Pension Service  Europe  Americas  Asia Pacific  EEMEA (Eastern Europe,  the Middle East and Africa)  Global Forwarding  Freight  Supply Chain  Williams Lea
  14. 14. Organo chart
  15. 15. Deutsche Post earnings and Revenues Profitability improved 2.8% last year which conclude to total 1.5 billion euro
  16. 16. Convenient and simple outlets • They have simple outlets. People see no confusion in receiving or sending the parcel through DHL. “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” followed by DHL
  17. 17. Awards and achievements o Potential park o Aon Hewitt Best Employer Award o Fair Company o Universum Student Survey
  18. 18. o Super Job Award o German sustainability award 2014 o Corporate responsibility award 2010 o American business award 2010 o SAMS Europe award 2013 o Diversity award winner And so on…………………….
  19. 19. Work force diversity and diversity management in DHL o One of their greatest strength lies in the diversity of their people. o According to DHL managing such a large workforce is a big task. o No place for discrimination and equality for same positions is strictly practiced. o Different types of diversity awareness programs are conducted. o Both surface and deep level are present
  20. 20. o Share of women in executive positions raised upto 2.6% concluding 22.2% o New hiring's gender wise 2011 2012 2013 WOMEN 57.7% 66.8% 63.1% MEN 42.3% 33.2% 36.9% o Equal opportunities for people with or without disabilities. (14170 disable persons employed in 2013)
  21. 21. DHL Makes it possible by • Dialogue with employees. • The opinion of employees counts for their management (online complaint system). • Idea management process held by DHL helps employees to post their ideas and suggestions which saved 2.2 billion € in 2010 and up to 80% ideas are approved. • This helps to be a serving company.
  22. 22. Work place values “Is how we do, what we do” (Code of conduct DHL) • Standard of conduct in DHL There are proper code of conduct classes for employees. After that they clearly know what is in their and organizations favor • Employees 5 ethical commitments in DHL 1. To focus on Quality and never compromise on that 2. To place highest priority in making the customer satisfied
  23. 23. 3. To follow law full and ethical standards 4. To insure transparency 5. To report the accounts in good faith • DHL standards of working together o Individual responsibility o Involvement o Mutual respect o Openness o No discrimination o Diversity
  24. 24. o Health management o Company's property use is prohibited o Legal proceedings o Inside information should be made secure • Social responsibility of employees o Supporting communities with moral responsibility o Improving the environment by internal and external processes
  25. 25. Three ethical principles • Utilitarianism Seeking the benefit for larger number of employees is a common practice in DHL • Individual rights are more than legal rights and there is a freedom to speak and share. • Distributive Justice is the most important ethical conduct in practice.
  26. 26. Job Satisfaction in DHL • According to the customer berometer from 2012 to 2013 96% of employees were found satisfied. Motivation level In employees “Motivated employees are the biggest asset of ou company, what we are more proud of is the fact that our employees can make a difference every day” (Faithfull management) o Talent programs o Rewards for outstanding employees o Compensations based on performance o Pension schemes for loyal employees
  27. 27. Stress management at DHL Express o Involving several types of stressors different seminars are conducted to create an awareness about employees situations and of how to deal with them. o The employees who face more stress are mostly from management, decision or task control in charge.
  28. 28. STRESS REDUCTION FACTOR o DHL provides a friendly environment to work and they can complain for any type of external stress factor at work confidentially
  29. 29. PERCEPTION ABOUT THE ORGANIZATION • Based on the questionnaire and interviews People choose DHL express as a place to work. In terms of prices they choose tcs. INTERNAL AND EXTERNAL ANALYSIS • Competitors o Tcs o Express o cargo
  30. 30. • Service quality DHL express is offering the best service with sms and online tracking with the electronic signature of the receiver References  Deutsche Post DHL annual reports from 2008 to 2013  www.dhl.com  DHL express case studies  Internet business magazines  Students, people and employees
  31. 31. Conclusion We can easily conclude the background of DHL express success is very clear. They succeeded because of • Following ethical principals • Caring for their employees • Have a sharp forth sight of futures market • Using quality services as a edge CEO Frank Appel said ”All we demand is speed, because DHL Express is meant for speed”

×