Nimsoft Helps German Service Provider Boost Service Levels:
AXSOS required deeper, end-to-end-monitoring of a mix of environments, including virtualised, cloud and mobile device management systems and services.
The company opted to deploy Nimsoft Monitor, SaaS-based service management solution and Nimsoft WatchMouse to track end user experience on customer help desks and websites.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
AXSOS Delivers New Cloud Offerings
1. AXSOS
AXSOS Delivers New Cloud Offerings
Nimsoft Helps German Service Provider Boost Service Levels
Background
Challenge
AXSOS AG, headquartered in Stuttgart, Germany, was founded in 2009 and offers
∞ Provide flexible, comprehensive managed IT services for mid-size companies in Germany, Austria, Switzerland,
and reliable monitoring services Benelux and the Middle East region. With more than 140 mid-size customers, the
in increasingly complex customer company employs 40 people across regional offices in Stuttgart and Solingen,
infrastructures Germany, and Ramallah, Palestine.
∞ Increase availability and Customers rely on AXSOS to manage the availability and performance of their
performance of SaaS-based IT IT infrastructures and security. In providing these services, AXSOS offers a
service management SaaS-based IT service management platform and it monitors a large number of
infrastructure components, servers and Web and SQL applications.
∞ Meet SLA commitments
Challenge
The solution AXSOS had been using to monitor their customers’ IT infrastructures
Solution
lacked the flexibility to meet the company’s increasingly demanding requirements.
∞ Nimsoft Monitor, SaaS-based As customers’ IT infrastructures became more complex, AXSOS determined it
service management solution required deeper, end-to-end-monitoring of a mix of environments, including
virtualised, cloud and mobile device management systems and services.
∞ Nimsoft WatchMouse to track end
user experience on customer help “Comprehensive and reliable monitoring of customers’ cloud-based
desks and websites infrastructures is growing increasingly important, especially for mid-size
companies,” said Frank Müller, CEO of AXSOS. “We needed to have a more flexible,
dynamic and transparent monitoring solution that would help us monitor a
customer’s infrastructure at acceptable costs. We began looking for an advanced
Results monitoring solution that offered more features and capabilities—including support
for multi-tenancy and SLA management reporting.”
∞ Enhanced IT monitoring and
additional revenue-generating In addition, the chosen solution had to provide integration with other platforms,
services including a SaaS-based service desk management solution AXSOS was already
providing to its customers. “SaaS solutions are becoming more and more popular,
∞ Improved IT performance and especially for mid-sized enterprises,” stated Müller. “Therefore we had to have
availability comprehensive monitoring capabilities for these services.”
∞ Faster response to customer needs
Solution
∞ Increased customer satisfaction
Towards the end of 2011, the company opted to deploy Nimsoft Monitor and
Nimsoft WatchMouse. “When we saw the products in action, we were impressed
by the comprehensive monitoring capabilities and usability of these solutions,”
said Müller.
Nimsoft Monitor delivers comprehensive visibility into the performance and
availability of business applications across a customer’s IT infrastructure. With
Nimsoft Monitor, users get the visibility needed to proactively monitor and