We often hear about the need to motivate staff, members and volunteers in non-profit organizations. We often hear about the importance of listening. But how do we listen skillfully to motivate staff and members of our organizations? This webinar will focus on how to conduct a one on one conversation with members or potential members of your organization in a way that allows you to understand and tap into the power of another’s personal purpose, history and values.

1. Listening Skills For Leaders:
How To Conduct A One On One
Conversation To Motivate Others
Michael Jacoby Brown
January 23, 2013
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4. Today’s Speaker
Michael Jacoby Brown
Trainer and Coach
Michael Jacoby Brown Training and Coaching
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7. “Nothing is as
practical as a good
theory”

12.  What did they do or say that motivated you?

17.  Listen 80% of the time.
 Ask open ended questions
 Find out what or who in their past influenced
them, their family and networks
 Follow up on his/her answers
 Find out about their motivation, what
“makes them tick”
 When you feel like speaking, ask yourself: is
what I have to say really necessary?
 Oh, yeah, don’t forget to listen

18.  Well, thanks for coming. I know I have seen you here at
Church. I have been coming here for about 10 years, and
have two children that go to school here and I have been
an usher often at services. And tell me a little bit about
yourself.
 Oh, there is not much to tell. We live here and come here
because it is really the closest church and we wanted our
kids to have some religious up-bringing
Options for follow
up?

19.  Organizing is 1% inspiration and
 99% follow-up
 Write down what you remember –
 RIGHT AWAY! --away (from them, that is)
 Thank them
 Keep their contact information and personal
information for next time

20. One on One Reflection Form
 Name
 Address
 Phone
 Email:
 How did you meet this person?
 Date/Location of meeting:
 What did you learn about this person’s story?
 What did you learn about what is important to them?
 Where did they grow up?
 Who is in their networks?
 Who is in their family?
 What draws them to this organization?
 What did you share about yourself? Why?
 How did you feel the meeting went? Did they talk openly?
Did you listen about 80% of the time and talk about 20% of
the time?

21. What was useful?
What could you have done
without?
Want to know more?
Want to call me for a free
coaching session?

23. MichaelJacobyBrown.com
My cell is : 617-645-0226
 Boston, MA USA Time

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