1. Nourhan Lotfy Ghoname
SUMMARY OF OBJECTIVES
In pursuit of a Senior level full time job in the field of Banking with a highly reputable national or multinational Banks
where I can develop both my technical and soft skills, and utilize them in my work..
United Bank of Egypt (المتحد المصرف):
Banking Operations Officer (Jan 2015 till now)
• Updating, creating and maintaining various operations procedure manually including:
(Letters of credit, Letters of guarantee, Certificates, Deposits, Swift Transfers, All Different Accounts Transactions, and
Customer Service Representative (June 2012 to Jan 2015)
•Having full knowledge with Bank Products and Procedures.
•Checking lines classify the issues of the customers; give regular feedback on the effectiveness of strategies of the customer
•Simplifying the complex information to control the opportunities of business. Making people interested in the services and
products offered by the company.
•Coping with stressed, angry and confused customers or callers. Dealing with tasks like call backs, disconnects, call transfers,
messages and holds.
Marketing and Sales (1/1/2012 to 4/6/2012)
Al Handasia Company (HP Products)
Human Resources and Public Relations (1/7/2011 to 24/11/2011)
Bloom Language Schools
Commercial International Bank (CIB) – summer training:
El Haram branch (summer August2008)
El Haram branch (summer Sept 2008)
El Sed branch (summer 2010)
2. EDUCATION & COURSES
Faculty of commerce & Business Administration, Foreign Trade Dept.2011-English Section-Helwan
Human Resources Diploma HRM.(July 2012)
Five accomplished English Language courses Covered by Berlitz (Sept/2010) .
Adobe Photoshop (Oct. /2008).
ICDL (International Computer Driving License)Aug.2009
Preparing MBA self-Online studies.
Computer Skills: V.Good Knowledge of:
Computer Software & Hard Ware.
Microsoft Office (97, till2013).
Photoshop Designing (ex: Logos, websites frames & designs, flyers...etc)
Native language Arabic.
Good command of both written and spoken English.
Effective Communications and Human Relations Skills.
Ability to work well under pressure. learn new tasks quickly
Ability to work for a long time without any personal responsibilities stresses.
Ambitious. Flexible and adaptable.
Acquired basic business skills including: Marketing,, Banking, and Handling Customers.
Self Studding – logo, Ads and different images Designs – Jogging