1. IT Service Analytics
Numerify360 for IT is a suite of analytic applications designed specifically for
IT business management systems such as ServiceNow®. Delivered as a
cloud based service, the applications enable IT teams to effectively manage
their resources, track SLA performance, and improve efficiency. IT workers
are better informed to work on the most appropriate activity to deliver the
best result for the business.
Business Analytics
for ServiceNow®
IT Business Analytics

2. As an operational application, ServiceNow produces rich data that reflects your business
processes. Embedded operational reports address the “here and now” questions such as “how
many incidents are currently open?”. But, Managers need to know the “why” behind the “what”.
This means they need to understand why one team is performing better than another, or why the
backlog has increased in the last 3 days for example. To get those answers they need to slice and
dice the data in multiple dimensions by any metric and without having to wait for a lengthy
technical setup.
Numerify360 for IT mines the rich data in ServiceNow and converts it into actionable insights using
analytics. It delivers service intelligence in ways that are easy to understand, provides managers
with the information to eliminate process bottlenecks, maximize team performance and lower
costs.
Business Analytics for ServiceNow®
Numerify IT Service Analytics
Service Desk managers need to evaluate their
processes and identify bottlenecks such as
excessive incident reassignments. Dashboards
show backlog aging and its trends, allowing a
manager to drill down on various attributes, such
as category and priority, to better understand how
their team is performing. Using the total open
work dashboard, managers can review the entire
workload of agents across service requests,
incidents and problems.
Service Desk Analytics
Total Open Work Dashboard
IT Business Analytics
Numerify provides pre-built analytic applications for specific domains in service management. These
comprise role based dashboards that hightlight key metrics built on a unified data model designed to
make the creation of new reports a simple drag and drop exercise.
The applications are built on a common cloud-based platform built using best of breed components that
enable rapid provisioning and low cost of ownership relative to on-premise approaches. The result is that
you get insightful analytics in a matter of a few weeks, rather than months or years that is typical for
Business Intelligence and Data Warehousing projects.

3. Service Owners need to analyze information
across multiple ticket types. Requests often
require multiple related tickets, for example an
onboarding request involves facilities, HR, and
desktop support. Numerify can help unravel
fulfillment rates and identify areas that need
investments or automation. Analyzing survey data
provides the ability to drill down by customer,
category or priority for deeper understanding.
Service Request Analytics
Service Level Administrators want a clear view of
future customer satisfaction. Service target
attainment is a metric that changes before
customer satisfaction starts to follow a particular
trend. By enabling analyses across multiple related
tickets, Numerify can show end-to-end SLA
performance on mobile devices including complex
requests, such as a request for a new application
instance.
Service Level Analytics
A Change Manager must analyze team
performance. The pre-built data model allows
quick creation of reports measuring industry
standard rates for emergency changes, change
failures and even the number of incidents
reported for a failed change. Correlating change
data with CMDB allows change managers to detect
change compliance weaknesses, such as controls
for applications covered by Sarbanes-Oxley.
Fully integrated with ServiceNow
Pre-built data mapping so that users don’t need to
know table structures or SQL.
Self Service Reporting
Point and click access to dashboards and reports.
Quick sharing with PDFs and live data.
Pre-built role-based dashboards
Expertly designed dashboards provide pixel-perfect views
for managers, executives, and customers.
Visual Discovery
Simple drag and drop tools let users slice and dice data to
build new reports in minutes with stunning visuals.
Insights on the go
Mobile dashboards and drill down analytics provides
access to decision making information, even when offline.
Change Analytics
Unique capabilities enable deep insights
SLA Summary Dashboard

4. ABOUT NUMERIFY
Numerify is a leading provider of IT business analytics
applications aimed at bringing comprehensive
business insights to IT Leaders. The company is
funded by Sequoia Capital and LightSpeed Venture
Partners and a host of cloud industry business and
technology leaders.
GET STARTED TODAY
For more information, visit www.numerify.com,
subscribe to Numerify’s newsletter or visit our
Insights Showcase.
Contact Numerify Sales at sales@numerify.com
or call us at (408) 663-5158
The benefits of a powerful platform
Cloud-based Data Warehouse
Fast time to value with a cloud-based data
store, optimized for real-time queries without
impacting operational tool performance.
Incorporate External Data
Load additional data from HR, Financials, and
Call Center to get a 360° view of your
IT operations and business.
Advanced Analytics
A true data warehouse stores historical data
for time-series analysis combined with
statistical functions and text analytics.
Secure Storage
Our data store is managed with SOC II
compliant operations to ensure security.
Role-based access limits who can view reports.